It was roomy!! I like the greeting on the TV. We love the breakfast!!

We didn't like that we had to pay so much for parking. We have visited the Embassy many times. This was the first time we had to show our cards. It seemed as if only certain people was asked to show it.

All the staff was great! Wherever we went, we were greeted and treated well. Everything was kept clean including breakfast areas and rooms and any issues were addressed immediately. Breakfast had a nice variety and enjoyed made to order omelets. Also, love the evening beverages for adults. Kids could enjoy Shirley Temples. All the bartenders were very friendly and helpful. Made delicious drinks!

The pool was closed so would have been nice to have been warned about that. We know it wasn't the hotel's fault they couldn't get needed parts but a heads up would help us better prepare with small children. This is the other reason we did not give a perfect score.

I loved the location!!!

Public paid parking. Chart said 1 day $10. I got ticket 750pm and left 11am Nd was charged $20. Contact less room key didn't work. I checked in thru app and did not get the room I picked out. 🤔😫 Restaurant closed early due to running out of food. Ice makers on 6 of the 9 floors did not work and we had to keep coming down to restaurant for ice. Indoor pool heat didn't work and water was Cold. No paper towel in room. No cups. Breakfast waffle mix didn't work. Had to get pancake mix brought out by server in a milk dispenser. No juice only cranberry juice for breakfast.

Lots of options for breakfast and food was good

This property has 3 elevators. By checkout only 1 was working. The convention center across the street booked multiple large conferences/conventions and I don't think the property was quite prepared. It seemed the elevators malfunctioning was due to the overload of people. That being said, the staff had repairs people there and Nick, a staff member went completely above and beyond to guide guests through the staff area to help them get to the lobby to checkout.

we come to visit Winston same every 2 month for a business convention and they by far have the best staff anywhere. Even during the rush of checking so many guests in they keep a fresh attitude and a great smile. this crew is like the Chik Fil A of the hotel business. speaking of food what can I say about that INCREDIBLE breakfast and those OMELETTES are just to die for. Im looking forward to our next visit

I enjoyed that the room had the bedroom separate from the front living room, which gave privacy in either space. It was clean. They had great breakfast choices and complimentary drinks for guests. There was an open lounge space on the 2nd floor that was beautiful!

The only thing I didn't like was the jacuzzi was not available for use. Other than that this place was great!

Great downtown location. Walkable to many good restaurants. Facility was clean. Staff was friendly and helpful. Breakfast was good.

The EV charging station did not work and there were only two on the parking garage. Parking is 20$/ day. The pull out couch mattress was very uncomfortable.

The breakfast was great! The staff was extra helpful and the food was delicious. Peaches is an employee that not only offered to get a bowl of delicious grits for me, but also brought a map of downtown and booklets that had information about the city. She went beyond service, she was exceptional! Love the location, across the street from the Stevens Center (ballet) and we could walk to the children's museum. This is a great hotel to stay in when visiting downtown Winston-Salem.

The elevators are a bit nerve-wracking. One elevator went to the floor and the doors did not open until we pushed the button to open the doors. If I had issues with being stuck in an elevator that would have triggered it.

Easy to enter and check in. Very friendly ladies at the front counter. Beautiful lobby and spacious room. The beds were comfortable and it was extremely clean. Spectacular view from the room. Highly recommended staying here.

I liked everything about the hotel. I will definitely stay here again. There is a parking garage right beside the hotel. It was only $20 to park there over night.

The breakfast was fantastic. The breakfast staff was extremely courteous. The beds were comfortable. Great location.

Parking was $20 per day. The hot tub was not in service. A good deep cleaning of the room would have been great. It was clean, but like the edges and baseboards and such needed cleaned. The pull out couch was terribly uncomfortable and the blankets we requested for it had a nasty odor that smelled the entire room, so we threw them in a corner and didn’t use them.