What I liked about the property was that it was very clean and quiet. The staff was very friendly. They answer all the questions that I had They make sure that I understood everything that I needed to know and I would definitely stay there again this was my second time staying at the hotel and I will definitely stay there again The room was very comfortable and very clean. The bed was very comfortable. I love the bed I loved the shower the water pressure is so good

Location had a lot to offer. Pet friendly just a little pricey for a Pet Deposit. Nice area for dogs to use the bathroom & stretch their legs. Staff was awesome especially the 3-4 people working in the dining area for breakfast. Everyone made us feel comfortable.

Everything was pretty great. I booked through a booking website. I booked a King Size Bed Room & we were given a room with a queen & smaller room square foot wise than what was booked through the websites I used. I was still charged the same amount.

Good location at Levis Hamilton, nice room with comfortable bed. Breakfast was not included for us, but we liked the choice of the more expensive full breakfast service or the smaller (only cold) breakfast for half price. As we do eat breakfast but not a whole lot, this second option was perfect. Good availability of the elevators, friendly staff, lobby to wait meeting up with people

Paid parking

The breakfast was really good. The staff was amazing and nice.

It was very confusing how the breakfast tickets worked. Someone was trying to explain to everyone how it worked. She made it more confusing. That could be better explained. Or have a sign explaining it. Also the dining area was supposed to be open till a certain time say evening and it closed an hour or so early. So was unable to order food from there.

I liked the area that the hotel is located in. There were multiple restaurants near by.

I was surprised at how scared up the furniture is. The desk and table had lots of dings and nicks in them. Also, one of the lamps had just one of the three light bulbs that worked. The front desk did offer to replace the light bulbs, but I did not have them to do that because it wasn't that big of a deal. I did also notice that the lamp shades in the bathroom had dry rotted. The hotel was in a nice area/neighborhood and I was surprised at that. The furniture seemed older than what I would have expected it to be.

Breakfast was not included...would have been nice, but we found a great local breakfast spot. The location was excellent, right next to a nice shopping area with many great restaurant selections.

For the price, breakfast should have been included...it's an expectation these days for hotels in this price range.

Location, cleanliness, availability

Noise - It had rained overnight, and our window view was a rooftop and some adjacent restaurants. The rooftop was lined with metal, so the rain had a constant band of noises going on. We were also placed outside the elevator, so there were continuous guests throughout the night who were very loud.

location, staff. Lena at the bar/ restaurant was amazing, she was one of the best parts of the stay. Loved her energy, you can tell she loves her job and cares about the travelers she serves.

the ice machine room!!!! Extremely inconvenient. we couldn’t get in on our floor (7th) with the key, called the front desk and it was a known issue we were never informed of and was told to try floor 6. my husband tried every floor until he finally found one that worked on floor 3. Ridiculous!! if you know it’s an issue, leave the door open so people can get in. are you afraid someone is going to steal the ice??

Bathroom toilet would barely flush and the shower faucet/handle about fell off in the shower and could barely keep the temp hot. But I stay here about once a year, usually no issues. The lady seemed annoyed that I asked her my take note of the problem.

It was right across from the Comedy Club The Funny Bone which is what we were there for. It has a lot of dining and shopping options around which we enjoyed doing in our free time. Our check in and out process was quick and easy. They were able to give us a clean room at 2:30 pm, prior to the 4 pm check in which my boyfriend and I appreciated.

The front desk staff gave attitude about providing us with additional trash bags for the trash cans in our room.