The front desk lady assigned the evening shift (Zahkira? Not sure of her name. African American) went over and beyond helping us when we requested for a change in one of our rooms. Very nice, helpful, pleasant to deal with in her quiet way. The housekeeping staff were also very polite. Breakfasts were plentiful and a lot selection to choose from. With to go bags and containers at that! No complaints during our 5 day stay! Every day was a great experience!

A little refurbishing of the hallway carpets would be nice ☺️

I was attending a one-night event, and this was in a great location for me to stay. Beautiful building, warm & welcoming exterior. Night clerk ladies that checked me in, and day clerk gentleman who checked me out, were all very friendly. I stayed in a king suite. Spacious room with a microwave, coffeemaker and mini fridge available. The bed was AMAZINGLY comfortable… I didn’t want to leave. I did not do breakfast, so unsure as to the selections offered. I would absolute stay here again!!!

Nothing

The hotel was very accommodating. We were traveling as a group and they kindly supplied us with additional towels upon request. I had also booked online and forgot to request a handicap accessible room. I called in the last minute to request it. Upon arrival they said , "Oh yes, we have that room ready for you." Exceptional customer service. Breakfast was delicious!

The property is a little old. However I saw staff working to make repairs. There is only one little elevator. The TV in the room is very small.

The location and the property is pretty.

I picked that location because it was close to my work and Houston was having a “weather” event. Snow to be exact. I was not informed until I was fully checked in that the property does not have a back up generator, and if the power goes out there’s nothing they can do. I wish I would have know that, I would have booked somewhere else. The carpet in the room is old and worn and it had broken tiles.

The bed were comfortable, staff was helpful and friendly. Very accommodating. Break fast was great.

The first room we got had a roach in it but the staff corrected the issue by giving us a better room in another wing of the hotel on the third floor as well as crediting us points towards a free night.

The breakfast was good and the bed was super comfy.

There was a strong odor in the room. I’m not sure if it was the carpet but it gave the feel that the room was not cleaned well. The bathroom sink was clogged but not a big deal. I let the desk know on checkout and they addressed it right away.

Just a one- night stay, so didn't have time to fully experience the site but what we had was good and certainly better than the less than positive reviews I'd read. The room was clean and well maintained. The only minor criticism I have is that the water pressure was very low.

It wasn’t too far from Hobby airport, had multiple food options nearby, and a Walmart in case anything was forgotten. We found a running path just down the street that was nice. Breakfast had many good options. Coffee available all day. Room was comfortable.

Could use a little updating.

The rooms were cleaned to my wife's liking; she can be very particular. I appreciated them letting us look at the room before checking in.Upon inspection of the mattresses and surrounding areas, there were no bed bugs, roaches, or any other insect. My wife is always concerned about bugs, so she checks every crevice. We had a quiet and comfortable stay. The helpdesk staff were friendly and quick to help with anything needed. We would definitely stay here again.

Good breakfast spread but tea selection was lacking. Only one kind of coffee. They did read our request and put the extra towels in our room but we asked not to be near ice machine or elevator. How ever it was not a big problem.