The staff was mostly friendly, some more than others. The room was lovely and modern, yet not cold feeling. The housekeeping left the shower head facing straight on toward whoever turned on the water outside the shower. I ended up waking up fast with a blast of cold water to the face. I am sure the housekeepers got a kick out of that but we reflected that in our tip. It is a nice hotel and I definitely would recommend this particular hotel to family and friends.

Some of the front desk staff was rude. I find this odd because others were exceptionally professional and nice. Maybe they could use a secret shopper to weed out the bad ones?

The booking process was easy. The check-in process was seamless. The front desk texted me to see how I was doing. I was able to ask many questions and I received an immediate response. I also was granted late check-out that helped me out tremendously. The staff was extremely friendly. The restaurant was very good and the other restaurants the hotel recommended were amazing! I also appreciated that you needed a key card to use the elevator.

There was not a business office bit this was not a big deal as the front desk printed a document for me.

This property is so beautiful the room was very spacious. We were upgraded to a suite which had a living area and bedroom which was very nice as we were visiting family so they could come up to room and catch up with us. The location was great with easy access to restaurants and night life. Valet parking was convenient courteous and prompt.

Not their fault but there is road construction right outside of property they could use better clear signage for entrance to hotel parking

This hotel is beautiful and I go out of my way to stay at a Hotel Monaco. As usual it was stunning and the room was comfy.

Coffee was cold when we got it at around 7:30 am. I only mention it because it was a $300+ stay for one night, but I get it- things do happen. It was a Wed evening and it was very quiet so I am surprised the price was $300. The construction was a right pain especially because it was immediately outside the side entrance and they had to close the restaurant due to the work being done.

It's the only hotel I've been to in Salt Lake City, so I can't really make comparisons, but it was a very comfortable room for a reasonable price (compared to hotels in many other destinations), and the location was surprisingly good (we caught a musical on a National Tour just across the street!) Very quiet other than the sound of the heating itself.

Great location, warm welcome

Not the best Kimpton I’ve stayed at—some things look a bit worn. We stayed on the fifth floor and there was a strange clanking noise on and off. We were exhausted so it didn’t really bother us.

The beds were comfortable, the room was clean, the temperature of the room was good, the rooms were quiet and the staff was polite. I forgot a toothbrush and toothpaste and they gave me one right away. The hotel also texted me every day to see if we needed anything, which we did not, but it was a nice gesture.

Everything was top-notch about the stay except one little thing. The room we had, which was 1013, does not have a good seal around the door so hallway light shines in on all four sides at night. So if you’re sensitive to light and need a very dark room this would bother you. But maybe if you’re sensitive to light you’re also used to wearing eye covers and it wouldn’t bother you.

Breakfast was outstanding! By far the most satisfying, elegant and delicious hotel breakfast I have had in a long time-this includes travel in Europe. And at a reasonable price. Also the staff are excellent and friendly.

Beautiful hotel. Comfortable. Within walking distance to City Creek and Eccles Theater. Dog was welcome.

Small room. Room I booked on Booking.com was 2 queen beds. Reservation showed one queen bed. Unsure what the disconnect is between online room description and what is actually reserved.

Extremely pet friendly. No extra charge for our small dog. All the staff were extremely courteous, friendly and helpful.

Cost of car parking.