The beds were very comfortable.

One staff member was rude. The one bad apple...everyone else was super nice! We were there visiting a dying family member at UofU Hospital, after a hard day with the medical staff understanding the situation coming in with the room not made up the front desk clerk was rude about it and didn't want to accommodate our needs for extra coffee cups and linens.

Room spacious with large bed. Breakfast plenty of choice e.g cereals, porridge, scrambled egg, bread for toast, yogurt and more. Friendly helpful staff. Able to make coffee or tea in room. good location

Room not cleaned properly on arrival, e.g hairs on bathroom floor in several places. Reported this room cleaned but hairs remained as before! Reported this again and helpful staff member dealt with this and this was resolved. All other aspects of stay were enjoyable and no further issues.

I enjoyed the breakfast each morning prior to work. The front desk was accommodating. The washer and dryer were awesome cleaned my clothes and the dryer is fast. Over all the place was great

I found a roach in the bathroom but downtown has them everywhere even in the Little and Grand America. Its the city.

Staff were very nice, accommodating, and helpful. Location was good. I walked to a nearby hotel to get food and further to the park.

Bed was too high (I am 5’5”) my leg kinda hurt climbing up the bed and i had to be careful when I was getting out of the bed. Breakfast was a little limited. Blueberry muffin was great though.

Breakfast was ok and plentiful.

Room cleaning could use some attention; e.g. if there is a couple of guests, leaving double portions of toiletries and coffee pouches would be appreciated. Totally unnecessary and cumbersome to be asking the front desk for this detail.

We thought the breakfast was closed at 10am, but actually it was closed at 9am. So we missed the breakfast. When we checked out at 10am and told the staff we missed the breakfast and was leaving for yellowstone Nationalpark right way, the staff said very sorry for that and showed me to the kitchen and packed some breakfast and fruits to us. We are very thankful.

N/A

Personable staff, great breakfast ample tables, completely stocked with options, comfortable bed. Wonderful room darkening curtains. Even though it is in the heart of downtown and we expected some noise, it was very quiet. No traffic or pedestrian noise.

Bathroom looked a bit dinged. Not sure it it was a cleanliness issue or just an older building issue.

Room was clean and the beds are comfortable. The location is awesome, because it's only a couple of blocks to the train or to restaurants. Breakfast is pretty standard, but good. I also really appreciated you working with me when we couldn't get there the first night.

There were two washcloths hanging on the shower curtain rod that were there when I arrived. Otherwise, this places is great.

I liked that the breakfast (6am to 11am) was included with the room. I enjoyed the waffles, scrambled eggs, bacon, toast with juice. It was also good that offered instant oatmeal 24/7 (my companion had to leave before 6am). They had elevators for the 2nd floor which was convenient. The staff was courteous and professional. It is in a very convenient location with respect to the SLC airport.

The parking is a bit tight. I had to park around the corner and then bring my car up later to load my luggage.

No air conditioning. Staff placed 2 fans to try to offset, didn't help much. Would have enjoyed selection of melons.

Other visitors too loud at night slamming doors to 2 am. Maybe visitors with children who run in hallways and loud in one side of the hotel and business visitors on the other. Need to shampoo the carpets in the elevators. Visitators need to be aware of homeless/unhoused persons throughout the city.