Woke up too late for breakfast this time, but the breakfast at our last stay was phenomenal! Staff was very friendly and helpful despite the booking being for the wrong room type (which was fixed right away). There was a small stain on one of the sheets, but it was barely noticeable. Overall great stay, will certainly be back next time my boyfriend and I need another break from the parents!

The accommodations were good but the mattress could have been better. But we had a very relaxing time and the staff was exceptionally helpful as we are seniors with disabilities. We used the shuttle instead of driving and that was great as we're the drivers who were extremely helpful as well. We will stay again in the future. Oh and we enjoyed the free breakfast also!

The mattress could have been better but we slept both nights.

Good location for our needs...pleased to find out a free shuttle was available ..we used to go to casino/ dinner at another restaurant/ and back to the hotel. Friendly front desk person and driver

Some of yogurt was expired...brought to attention of food attendant and front desk...otherwise one of the reasons have stayed at HIXpress locations for the breakfast/cinnamon rolls

Everything was clean, comfortable, and the staff was exceptional! We had another issue with booking not talking to the hotel, so I most likely won’t use booking.com for IHG hotels anymore and the staff told me that booking isn’t preferred for them - but unlike my experience in Toledo, the staff did everything they could to make it right! They gave me my room for the correct dates and rate as listed on my booking confirmation even though they had to change things on their end. They went the extra mile and we’re super nice even when I was tires and grouchy about it all

Property was great! Booking.com failed again. Don’t change or update an existing hotel confirmation. Cancel and rebook would be my advice

Everything! Cleanliness. Location. Breakfast was great. The shuttle service to the casino was exceptional. The staff was awesome. There is absolutely nothing to complain about. Awesome place to stay for a great price. And the service is impeccable.

Fan in the bathroom did not work. I forgot to tell the staff. I’m sure they probably don’t even know where it would be fixed.

The breakfast was great. Had the best cinnamon rolls too. The location was nice and the shuttle to the casino was so convenient and fast. We were there to see a show and it was so great to not have to worry about parking and have prompt door to door service. The staff was extremely friendly. Would recommend and also stay there again

Only thing was no dehumidifier in the bathroom.

I wish there were more gluten free options but I want to personally thank Dana and Tara at the hotel in Charlestown WV. They surprised my boyfriend with balloons, scratch off tickets, snacks, and a card for his birthday and Dana upgraded our room. I want them to receive recognition please. The staff went above and beyond with my request to have something at the desk that said happy birthday.

Breakfast could have been better with more options and some gluten free options as well. Unfortunately intolerant to eggs.

breakfast, staff, building, and almost everything else was great! Staff is super kind and helpful, facilities seemed great, beds were comfortable, and the rooms are spacious with very clean and useable bathrooms.

Some blood on the comforter, but it was just a few small spots.

The breakfast provided included everything needed end our stay. Everything was delicious and the ladies that hosted the breakfast were kind, attentive and helpful. They went out of their way to provide a bountiful breakfast. Breakfast hours were long enough to allow a leisurely breakfast. Definitely our choice of places to stay while in Charles Town/Harpers Ferry area.

Nothing could have been better.

The overall space of the room and especially the bathroom, was great. I loved that we were able to do an early check-in. The staff was great and friendly. The bed was amazingly comfortable, and the pillows felt like clouds.

It was hard opening the door it took multiple tries to open.