The desk staff!! The desk staff is THE best part of this property!! From the phone call before I booked, to check in to check out! The property was nice but a little confusing with the renovation but really didn’t affect our stay.

Parking was difficult, hard to find a spot in a well lit area. Creepy vehicles and people in them sitting in parking lot; one was even driving thru lot making my family very uncomfortable when we returned from dinner after dark.

The front desk staff and dining room staff were very friendly, accommodating, and helpful. Location was good since we drove to the VA Beach Training Center everyday and it was within 15 minutes drive. Also, close to restaurants and other shops. Room was clean, spacious, and just right for our needs.

Could tell that the property needed some renovation/updating. Missing ice machines on floors. The front desk staff was informative about the plans for the property and I'm sure it will be really nice when all of the work is done.

The property was under construction reconstruction, but everything was all right

I was in the wheelchair in a wheelchair so one of the ramps in the hotel was not securely reconstructed. That was the only thing I can see that was wrong.

Barry was so helpful on both nightsthat he was there. When we had no hot water in my handicapped room he found us another one right next door that did have hot water and helped us move onto the room. Well above what he needed to do.

Coming back on Christmas morning and notbeing able to get in my room because a pipe burst in the main lobby. Not being able to have breakfast on the morning we were leaving because of the burst pipe which had been fixed.

People at front desk was very friendly!

A lady who had a Jamaican accent asked me why was at the room whe she was going to clean, and i told her i was within my checkout time… i didn’t like her attitude

I enjoyed the food. Whoever did the cooking was phenomenal!!! The check in process was smooth and the young woman who checked us in was Great!

The waitress was rude and complained about her working hours. She told a couple that she wished the didn't sit down because she wasn't going to get a tip for them choosing the to go option.

Beside the construction in the lobby the hotel was cleaned and calm. Ms Queen was super nice

They should put a microwave in each room like the previous years

The location is great and the room that I had was very very nice and quiet.

While under reconstruction a remodeling the interest was not appealing at all

Room was roomy, bed was way too small for two to sleep in. If you like to sleep on "top of each other" is ok, I guess. Room was very clean. Pool not so much. Wish there were vending machines on site. Staff was outstanding. The twin brothers that work at reception are fantastic! But overall all staff was very friendly, polite and helpful.

Pool could be cleaner. Bed could be a tad bit larger.

The staff was excellent, very friendly and very welcome

well, honestly, my room could’ve been a little bit cleaner wrong. The bathroom was horrible. The showerhead was falling out of the wall. It just needs a lot of work.