Loved the cleanliness. Definitely better than your quality in hotel. Would stay here again

The only disappointing thing is that they claim to offer free shuttle service to & from airport to the hotel, but they don't really do. I called 1-1/2 week before my dad's arrival to set up the free shuttle from airport to hotel & they never called me to set it even though the gentleman who answered the phone told me that someone would call me in 2 days to get my info. I went in person the day before my dad arrived & requested the shuttle service. Both employees at the counter acted as if I was asking for something they don't offer. The lady took my info & said she would call me before her shift ended that day, she didn't call. The next day, she called to asked if my dad had a ride to the hotel, I told her that since they didn't call/set up anything he ended up renting a car.

Wonderful location--very peaceful with a walking trail nearby! Loved that it was by the river. The staff were friendly, professional and very accommodating! Nice hotel that will be even better once they finish remodeling.

The hotel is under new ownership, and they are in the process of renovating the whole hotel while trying to stay in business. It is not that we didn't like it, but people need to be aware that it will take them some time to update and upgrade everything. Remodeling was not a major factor for us--we understand completely the need and the inconvenience this may be for others, However, our room had plumbing and heating issues that needed to be resolved, and they worked with us to ensure our stay was as perfect as possible..

The staff were very friendly and helpful. The view of the river from the room was great and the bed very comfortable. The restaurant was great and the breakfast was good. The entire downstairs communal areas are gorgeous. Great location right next to paved trail along the Platte River.

I know they are upgrading areas of the hotel. The second floor rooms are being redone. My room was fine, but there was no information about the hotel, the facilities, the area at all. The chair was crammed in a corner and not very comfortable. The light over the chair did not work. The bathroom was small but adequate. I'll be staying again the end of April so we will see their progress.

A lot of these old hotels are being renovated now and they often look nice in the pictures but when you get there, besides new carpet and some new sheets, there's a lot of grime and dirty walls and old bathroom fixtures. This renovation felt like every surface had been considered and redone and it was just beautiful and clean. The center Atrium was the kind of place that you just wanted to hang out in for a while. It was a shame I was at a conference so much of the time because I would have liked to be there more. Also loved that I could have my dogs and that right out the back door I was 20 ft from a walking path that went for miles along the river. Three of the four staff were very friendly. I also really appreciated a filtered bottle refilling station. I often worry about the drinkability of the water in some of these old hotels.

the carpet and the dog friendly room was rather stained and didn't look like it had been renewed but I'd rather have that be the case and still be allowed to have my dogs then have nice carpet and not be allowed to bring my dogs. just plan on wearing flip-flops or slippers around your room. the bed was comfy although the pillows were not the best for me. the bathroom was very tiny and it was a bit awkward to move around in there trying to change but there was at least a separate area outside the toilet area with a vanity.

Clean hotel room and very helpful staff. Nicole was a wonderful front desk person, she had excellent customer service skills. Ladies from laundry room very helpful too. Plz. give staff kudos on their customer service skills. I SINCERLY RECOGNIZE them for providing your company in a positive manner and all staff were very helpful and ready to assist in any way they could.

The Roku cable TV I had issues with, even after the tech staff putting new batteries in the remote control, it was a bit annoying. But we got thru it. It was a bump in the road, but we got thru it! It did not disrupt my stay.

Great facilities, swimming pool, breakfast area, fun arcade and workout room. Very friendly staff.

The room was decent. The carpet needed a little attention. Gum stuck on the carpet and maybe a spilled icecream/shake looking pink stuff stuck on the bottom part of dresser and floor. Other than that, bedding and bathroom really clean. The hot water in the shower would only go to Luke warm being turned all the way to hot. But it would not deter me from staying here again for the price, location, and friendly staff.

What an amazing hotel, I honestly did not expect half of what my stay was, I was searching for a decent priced hotel that was clean and comfortable and I got so much more! Hot tub was amazing after my long drive and the pool was the perfect temperature, I hate cold pools. Beautiful bar and lounge, nice 24 hour fitness center. The staff was great, very welcoming and quick to accommodate every and any need, you could tell they really enjoyed their jobs. They are obviously renovating still so I am excited to see what other changes they make, I have definitely found my new hotel stay while visiting Casper.

I didn’t love the construction on the interstate in front of hotel but once I checked in I forgot all about it, I couldn’t hear any noise from it.

This is easily one of the best hotels we've stayed at. The atrium is lovely and the breakfast had lots of options. The staff are very friendly and after a technical issue they refunded our whole stay. I couldn't recommend this place enough!

The double rooms only have showers, which is a bit of a challenge with young children. The water also is only a tiny bit warmer than lukewarm, so showers aren't very pleasant which is a shame because the showers are very large

Right when I got there, the woman at the front desk named Connie, was very helpful and went above and beyond in helping me with everything. She was very knowledgeable when I asked her any questions I had about the area, the recent remodel and even restaurant/bar. The level of customer service was phenomenal and she really makes customers feel welcomed.

Everything was above expectations, there was nothing I didn’t like.