Our recent stay at this hotel was a mixed experience. While the architecture and the stunning lakeside location surrounded by pine trees were truly impressive, the service left much to be desired. ### Pros: 1. **Beautiful Architecture:** The hotel's design is aesthetically pleasing and well thought out. 2. **Scenic Location:** The hotel is situated by a picturesque lake, offering serene views and a tranquil environment. ### Cons: 1. **Poor Service:** The staff seemed indifferent and at times, it felt as though guests were an inconvenience to them. 2. **Terrible Buggy Service:** The buggy service was the worst I've encountered in Vietnam. Waiting times ranged from 10-15 minutes, and sometimes the buggies didn't arrive at all. 3. **Unavailable Activities:** The advertised activities such as archery, boating, and fishing were not operational. We were told that the boats were fully booked, yet we spent an hour by the dock and saw no one using them. In conclusion, while the hotel has a lot of potential with its beautiful setting and architecture, the poor service and lack of available activities greatly detracted from our experience. Improvements in these areas could make this hotel a top-notch destination.

Tranquil and peaceful atmosphere. Our family having a suit with the lake views, the suit is spacious & comfortable and we absolutely love it. There is children place area which my 18 months toddler enjoyed ( even though we think it needs a-bit of an upgrade) Staff is so friendly and helpful. Another plus with the food so delicious from breakfast (offers around the region specialty), lunch & dinner with nice family dishes like chicken hotpot and the award winning is the coconut ice cream We're all in for next time!!!

There's isn't anything that we disliked besides recommending the resort to offers more frequent shuttle bus service to town.

The whole aesthetic of the hotel was peaceful, grand and serene. It have well manicured gardens filled with assorted flowers that are photo worthy. The breakfast buffet was great with a variety of local and western food. Coffee is made upon order and it was delicious! The staff were all friendly and helpful with any of our request.

The location of this hotel is certainly not easy to get to. The roads leading there can be dark and tad bit dangerous for tourist to drive to. It is located bit far from central so the travel out for food and other things can be a bit of a hassle without a car.

Comfortable junior suite , good view and fire place surrounding and cool weather! Breakfast was excellant with good choices and spread Restaurant serve good portion of food.There are few dishes that is so good. Like the prawn porridge n stir fry mustard Free 3 times scheduled shuttle to town and lake Buggy ride to your room.Massive land good for strolling and exercises. Kayak , Swan peddle, archery one complimentary activity. Greenary n flowers surounding with sight of deers and peacocks very close to nature.

Expected of 5☆ Could have more entertainment like a music lounge or activities. Spa atmospheres could have been more like spa with light music and aroma smell.

The place stay inside the pine trees forest, fresh and very quiet, many groups of guests, very crowded but people very polite and gentle, no messing, receptionist organized well for everyone to check in and out.

Bed sheet and pillows smelly, they have not changed new one, smelly, we tried to use but can not stand its smell then I have called to ask for pillows cover changed at 23:00. The bathtub still have dirt and hair left. I have cleaned myse before used. Anyway the bed and bathtub look clean but it’s not clean at all.

*Scenic landscaping and tranquil hidden place to get away from urban air *Caring and helpful onsite staff *This is a large place, but good thing is they have 24/7 electric suttle car to take you around within the resort. Just a call and they will come to your room. *Love the daily suttle van taking us back and forth between the resort and city area *Restaurant menu is not too fastastic but covers most of the must-try local dishes in Da Lat.

* Should be consistent in booking info commited. I booked a double bed for a family of 2 adult and a 3-yr toddler, appeared to stay in twin bed room instead. Asked for rearrangement and some guys showed up to move these two bed closer together, which caused my back-ache due to the uneven bed surface at the middle area where two bed met. * this is not something I don't like but something you should be aware that the resort sits deep in the Tuyen Lam Lake area, which is very far away from city center (took us 30 mins to drive). But it perfectly fits our expectation to stay in such remote area. * room facility is a bit aged but in good condition. No complaint.

Great location on the lake surrounded by forest. Very nice spa and pool. Awesome breakfast and restaurant. Also a good activity for kayaking.

A swimming pool would be good if a little heated and spa bath heated annex full to bed able to use.

This is a great place for retreat and nature. Located at 1500 m above the sea level and has super comfy climate. The territory is great and lovely staff. Breakfast was ok, not the best for 5 stars, but we found something to eat. Planning to come back one day!

WiFi sometimes was unavailable, but manageable. The rest is great!

Beautiful resort and scenery, nice well-kept gardens with many activities to do, such as kayaking, canoeing, archery, pool, billiard, ping pong, tennis. Love the hiking trails around the lake and the lake view and pine hills. The peacocks roaming around the resort are quite amusing and fun to see. Amazing variety of food for breakfast every day. Staff was nice and responsible.

Need more variety of food and restaurants. It's in the middle of the woods, so there are no other food options around, not easy to get food except to eat in the resort restaurant which is pretty pricey and quite slow. It would be nice if they have a little convenient store in the property that sells snacks and drinks.

Quiet, tranquil environment by the lake, clean rooms, attentive staff who go out of their way to serve guests, even despite the language barrier, from Front office to Dining, & housekeeping. Thumbs up 👍 for the management especially Ms Le Hoang Ngoc Trang who spent time recommending places we could visit , and the enthusiastic Trainee Ms Denise who followed up closely with our daily activity , & Restaurant Mgr Mr Nguyen Tai who attended to us during our late restaurant dinners. The regular shuttle to/fro Dalat city was definitely a plus point of the services. Once we missed the shuttle & the driver came back for us ! We definitely will come back to Edensee Resort !

1.The games room could do better with upkeeping & management , as guests could use it well during wet weather. 2. The exterior walls of our Jasmine villa balcony looks like they need a scrub :)