1. The staff were super helpful going all way to serve us. Friendly, informative and accommodating. Always smiling and checking whether we were comfortable especially Ivy. 2. The breakfast was awesome, with many varieties and tasty. The staff even greeted us in front of the lift. 3. Family room was comfortable and big. 4. The hotel provides free raincoats/ umbrellas as it rained daily few days prior to Christmas. I even received a free 30 minutes massage. 5. When we checked out the hotel provides free private car to our next hotel.

The bathroom/toilet is small and creaking sounds from the closet is annoying.

Everything from the moment I walked throught the door the staff were so warm n welcoming they certainly went out of their way to make sure my stay as very enjoyable. They even helped me purchase things the staff went n bought it for me n than wouldnt take any money said it was a gift as I couldn't find where to buy lantons.I was very touched they also ordered me free transport to the airport.The hotel is in a great spot close to markets restaurants n if not staff more than willing to help.Rooms nice n comfortable breakfast buffet great plenty of choice.I would highly recommend a stay here.Beautiful ppl 😀

Nothing all excellent

The hotel was honestly the best one we have stayed in Vietnam so far! The rooms were very clean, the breakfast was delicious and fresh! But most of all: The staff was amazing! So nice and helpful with all of our requests. Can absolutely recommend and we will be back for sure!

The staff at the hotel are exceptional which makes staying at the Fivitel Boutique Hotel very relaxing. Nothing is too much trouble, they are extremely helpful, very friendly and make you feel like family. The location is perfect as you're very close to the centre of Da Nang and you're only a very short walk away from the famous Dragon Bridge. It's easy to book days/trips out from the reception where you can choose where you would like to go. The breakfast service is very good, with a good variety of food on offer at the buffet. Overall it's a fabulous place to stay 5*.

There is nothing not to like.

The location is between the bridges and very close to the center. Nice and clean room and extremely nice and friendly staff. The breakfast is very good and can be packed to go if you want. There is a gym and pool and bar upstairs. The bank is just across the road and there are some nice sushi shops around.

You should tell the proper address of the hotel to the taxi drivers. There are several Fivitel hotels. This one is Fivitel Boutique Hotel. The big yellow building.

The location of the hotel was very convenient to go to many tourist places

More choices could be given for breakfast. And for the bathroom, a blind or curtain should have been put in there to cover the shower area

The hotel and the people working there are excellent. Everyone is very friendly, smiling, attentive and helpful with everything. The girls at the reception even helped me with a problem I had when ordering shoes to be made in Hoi An. Since they later informed me that they would not make my shoes, the girls arranged for me to get my deposit back through them. The location is great, close to attractions on foot, no noise. The higher floors have a very nice view of the river and Dragon bridge. The breakfast is good, varied and the staff in the restaurant is very friendly and attentive. I highly recommend this hotel!

Our stay at Fivitel Boutique Hotel in Da Nang was truly one of the best experiences we had in Vietnam. From the moment we arrived, we were warmly welcomed by the staff, who were incredibly polite, professional, and always eager to assist. The hotel itself is spotless, with excellent facilities that made our stay even more comfortable. The location is fantastic—surrounded by a variety of restaurants and shops, making it easy to explore the area. One of the highlights was the stunning view of the Han River and Dragon Bridge, which added a special charm to our stay. A special shout-out to Cara, who checked us in on our first day. Her bubbly personality and wealth of information made us feel instantly at home. She went above and beyond to ensure we had a relaxing and enjoyable stay. We highly, highly recommend Fivitel Boutique Hotel to anyone visiting Da Nang. Without a doubt, this will be our go-to hotel whenever we return!

Location for us was good, central with many shops and restaurants nearby. A 10 minute walk to dragon bridge which we could see from our room. A 8 min taxi to the beach was necessary. Room size ok, lifts good, bed comfortable, breakfast was ok, however the staff were good especially Carlos and Cindy who brought us additional items. Extremely good value. Would we stay again possible.

After a long day walking, we just wanted to watch tv, i.e., netflix. It's not possible tv had box movies so hit and miss. The corridor needed cleaning wasn't done for the three days we were there. Breakfast choice was not the best, but staff did help us as said in positive comments.

everything was great, staff at breakfast excellent, bell staff excellent

after spending 2 weeks at the hotel, and paying more than 12,000,000 dong, the front desk manager insisted I pay $2.- for water I drank! Really got me angry.