the service was great. staff was accommodating. it's my second time in this hotel, and it was just as good as the first :)

more transparency for what to expect between the regular Studio vs Studio Executive! I didn't have a problem because i booked early enough via Booking.com -- and what I saw on the website was what I got. can't say the same for a few of my friends if you've never booked a room here, request for a room at the new wing!

The apartment was spacious and clean! The breakfast and lunch we ordered by the pool were high quality. Reception staff handled all our requests to a high standard. Beds were comfortable, pool was shady and cool.

Minor things only. We checked in as a 6. Needed to ask for an extra towel which is always frustrating when paying for 6. Every other time room was made up we were short towels. My only other suggestion is, a bigger lounge or additional armchair. Lounge did not accomodate 6 people after huge days in Hanoi & needing to relax. As I said - very tiny inconveniences, everthing else was fab!

I liked the consistency of what i would expect of Fraser suites in terms of apartment design/amenities that makes one feel like a home more than hotel. Cleanliness and prompt service when requested. Love having a well furnished aprtment with cooking utensils and washing machine. Good blackout curtains in room with comfortable bed. Service staff was great in guiding us on usage and helping us with dishes. The gym, swimming pool, sauna and breakfast were good too.

Only provided 1 pillow for per person in a 4 pax apartment. Could not get 1 extra person as hotel was running low. Found that pillows are basic that hotel should stock more for. Also strange that bedroom slippers are only provided for 2 pax when there are 4 pax in the aprtment and one will need to call to ask for more. Wish they had waffles / pancakes at the buffet breakfast (my fav at vacation)

Absolutely everything was perfect. The staff, the facilities, the room, we don’t have a single complaint. We sadly couldn’t use the pools provided as the weather was awful during our stay, but they looked lovely, clean & well maintained. The gym was more than satisfactory & never too busy. The little shop on the floor of building B was amazing; stocked with everything we could need & very convenient. Room service was affordable, quick & tasty - especially the Lava cake. Our suite was absolutely everything we could want & more; amazing TV, comfy sofa, comfy bed & pillows, amazing bathroom (rainfall shower & bathtub, heated toilet) and even a washer/dryer machine. As a couple who have been travelling for 3 months, this was an amazing touch. Even when the drying element stopped working, the team at Fraser Suites replaced the entire machine within an hour. Faultless service and 10/10 experience. Wish we could have stayed longer.

Quite literally nothing. It was perfect.

I had an incredible stay at this hotel—everything from the warm hospitality to the beautifully designed rooms exceeded my expectations. The staff were attentive and genuinely welcoming, the location was perfect, and the amenities made it feel like a true getaway. The food was top-notch, and the overall ambiance was both relaxing and refined.

That said, there were two minor drawbacks worth mentioning. First, the internet connection was quite weak, which made it difficult to stay connected when needed. Secondly, it’s a pity that children above a certain age aren’t allowed to use the rooftop swimming pool. It’s a beautiful space, and it would have been lovely for families to enjoy it together.

Supermarkets and shops are located within the building, so there's no need to worry about food. The lake is nearby, but it's a bit far from other areas. It's ideal for those seeking a peaceful, quiet living environment away from noise.

The water pump had some issues, but it's been fixed. The water pressure is good, so you can enjoy a nice shower or bath. However, the shower drain was clogged, which almost caused a flood. Please be mindful not to turn the showerhead too high, as it could flood the bathroom and potentially your living area.

Room with kitchenette was well equipped, staff was great and there are even two supermarkets in the same building. One of them is upscale with great bakery goods and prepared food.

Not much to see nearby, but it is a Grab ride to anywhere in the city, whether to the French quarter or the new Lotte Mall with lots of stores,restaurants and even supermarket in the basement. We had noise issue with next door gym on our third night. Once we informed front desk, the problem was resolved fairly quickly.

Super mice & friendly staff, great property with services available including pools, bar, restaurants, shops next door, and shuttle to the city areas. The property is close to a lake, where you can take a walk or jog around it. And there are also plenty of eateries including restaurants, street foods and stands with local food. I was there for my birthday and the hotel staff sent me flowers with hand-written card with heartfelt words! That meant a lot to me and I have enjoyed my stay there even more!

NA

The stay was super comfortable. Excellent, convenient location. The attention to detail in the room’s amenities was superb, the comfortable bed, Japanese style washlet, loved everything.

The check in process although not much of an issue, could have been better. I was awaiting my room keys for over an hour and even while the official check in time happened, I had to visit the counter 10 mins later to check for the keys myself. Staff should be more proactive on this.

Fantastic hotel! The location makes it easy to get to the city or the airport. The building has excellent insulation so there is no noise from the streets (treat in Hanoi). I loved the room, so comfortable and big spacious bathroom. Gym is great and the roof top pool just fantastic. There is also an excellent Japanese restaurant on top floor. Overall, highly recommended!

There are 2 lobby areas (I understood one for hotel and one for long stay residents). This makes it confusing for the taxi drivers and you may well arrive in the wrong lobby. Not a big deal, you can cut across inside the building.