Right after Sapa we came to Hanoi. We arrived at Gilson around 10pm. There was a big blunder, no more available room left despite having our reservation already confirmed in print. However, the problem was well handled by a front desk staff. The young man by the name of Sunno helped to arrange alternative accomodations at a nearby hotel. Our 'stop-gap' stay at Kuretake Inn wasn't perfect but at least reasonably comfortable. Our 5 star review is mainly because the outstanding performance of 2 staffs; Teng Cu and Sunno. Had a friendly and hearty conversation with Sunno. We think, he simply carried the team. Great job!

Staff was very responsive and helpful. Mattress was comfy Plenty of hot water Overall nice and new rooms Staff was considering in the price (after telling them) about the smell and moving rooms issue

First room we got had a terrible smell of urine - the staff helped and moved us to another room, but it had damp smell (only other room available). It had more mold smell than the usual Vietnam room (one window from the bathroom). Breakfast was quite poor without big variety. Elevator was busy in the mornings.

The room was super modern and clean. The staff was nice.

There is no window in the room if that's something that would bother you. We didn't enjoy the breakfast. There weren't that many options, and we simply don't enjoy soup, meat, or fried rice for breakfast. So we ended up eating toast and butter. So if you like european style of breakfast like us, don't get breakfast here,save some money and get food somewhere else.

Had a wonderful stay at Gilson Hanoi Hotel! The hospitality was exceptional, and the staff went above and beyond to make my visit comfortable. Special thanks to the Manager for ensuring everything was perfect and to receptionist 'Chi' for her warm welcome and attentive service. Highly recommend this hotel for anyone visiting Hanoi!

Staff did an amazing job making me feel welcome and catered to my needs including booking day trip excursions for me twice. Very short walk to the Ho Chi Minh museum and mosoleum complex, and much less busy here than in the old town area.

Honestly it was perfect. There was no breakfast served, but this just gave an excuse to experience more places to eat.

The location is convenient far away from the dirty old quarter and in a real neighbourhood in walking distance to the important monuments. The hotel is true to its stars no fake reviews it provides basic accommodation at a very good price. The staff were very helpful. Breakfast with Karaoke

The linen didn't feel that fresh they can work on this I guess

-The staff's friendliness. -That I didn't have to pay right after arrival but on the second day after I was able to withdraw cash. -The delicious breakfast.

The staff were super friendly and helpful! It's about a 30 minute walk from the Old Quarter, or there is a bus right by the hotel entrance.

There should be an option not to have the towels washed every day, it's not very eco-friendly!

Clean room with all the amenities. Quiet and peaceful district. Staff were helpful and friendly. Their sincere smile and friendly attitude made my stay pleasant.

The staff were excellent and couldn’t do more to help and support me with anything I needed having just handed in Hanoi. The room was fantastic and the bed extremely comfortable!