Right after Sapa we came to Hanoi. We arrived at Gilson around 10pm. There was a big blunder, no more available room left despite having our reservation already confirmed in print. However, the problem was well handled by a front desk staff. The young man by the name of Sunno helped to arrange alternative accomodations at a nearby hotel. Our 'stop-gap' stay at Kuretake Inn wasn't perfect but at least reasonably comfortable. Our 5 star review is mainly because the outstanding performance of 2 staffs; Teng Cu and Sunno. Had a friendly and hearty conversation with Sunno. We think, he simply carried the team. Great job!

when i book online i always check the proximity distance of the place of where we usually go for the trip. location wise this hotel is the closest to the Bulgaria Embassy. the staff are great in listening and comprehends very well in english. i will be booking this hotel again in our next batches in the future. i commend the staff named Sunno because he always updates me whether my students arrived yet or not yet since he knows it was their first time coming to Vietnam. He also cares for the well being of my students. thank you Sunno. also aside from an affordable place to stay, they also offer free breakfast which keeps my students ready for the day. also it is a plus that water dispenser is available at all times esp the hot weather outside i hope to see you in Fall

the area is traffic during the day so most convenient is just to walk rather wait for grab to arrive later.

Staff was very responsive and helpful. Mattress was comfy Plenty of hot water Overall nice and new rooms Staff was considering in the price (after telling them) about the smell and moving rooms issue

First room we got had a terrible smell of urine - the staff helped and moved us to another room, but it had damp smell (only other room available). It had more mold smell than the usual Vietnam room (one window from the bathroom). Breakfast was quite poor without big variety. Elevator was busy in the mornings.

The room was super modern and clean. The staff was nice.

There is no window in the room if that's something that would bother you. We didn't enjoy the breakfast. There weren't that many options, and we simply don't enjoy soup, meat, or fried rice for breakfast. So we ended up eating toast and butter. So if you like european style of breakfast like us, don't get breakfast here,save some money and get food somewhere else.

Had a wonderful stay at Gilson Hanoi Hotel! The hospitality was exceptional, and the staff went above and beyond to make my visit comfortable. Special thanks to the Manager for ensuring everything was perfect and to receptionist 'Chi' for her warm welcome and attentive service. Highly recommend this hotel for anyone visiting Hanoi!

Staff did an amazing job making me feel welcome and catered to my needs including booking day trip excursions for me twice. Very short walk to the Ho Chi Minh museum and mosoleum complex, and much less busy here than in the old town area.

Honestly it was perfect. There was no breakfast served, but this just gave an excuse to experience more places to eat.

The location is convenient far away from the dirty old quarter and in a real neighbourhood in walking distance to the important monuments. The hotel is true to its stars no fake reviews it provides basic accommodation at a very good price. The staff were very helpful. Breakfast with Karaoke

The linen didn't feel that fresh they can work on this I guess

Sunno and Chi from the front desk were welcoming and helpful service made our stay even more comfortable. Every little question they answered me with patience and went beyond to provide us an excellent experience . Really good location and a lot of shops around .

-The staff's friendliness. -That I didn't have to pay right after arrival but on the second day after I was able to withdraw cash. -The delicious breakfast.

The staff were super friendly and helpful! It's about a 30 minute walk from the Old Quarter, or there is a bus right by the hotel entrance.

There should be an option not to have the towels washed every day, it's not very eco-friendly!