Everything was outstanding. Food, service, location everything deserves a super star. The Villa's are massive and with a private jacuzzi pool you wouldn't feel like going out anywhere. Also the beach is right in front of you, or probably can walk to it in 2min. The small electric buggy's are also right outside your door for moving you around anywhere inside the huge property. I want to specially thank Phu Quang for his amazing hospitality. I didn't feel like he is from Sanato, but he was helping me with every small to big things with my trip. Sunset Sanato surely has some great staff and Quang is the best I would say. My family and myself thank the entire team of Sanato for everything.

Nothing

goooooooooooooooooood haaaaaaaaaaaaaappyyyyyyy

thanks

Sang, the manager, and most of all the staff in the resort were really really helpful & supportive to our group. Our group had some problems with the transportation hence the check in to the hotel as well as many other small little things became messy. But Sang & the team there was so supportive and made us feel warm by their care & extra service with heart. thanks so much guys. Sure we come back and see you guys next time

We had a nice villa near the beach. Staff members were friendly and room was spacious.

Check-in was a rough experience. I live in VN and travel a lot, but have never experienced a check-in like this. One issue is that they let us know there would be a camera in the living room of our villa. I told them this was ridiculous, so they taped it up and had me sign a waiver. Separately, they asked for a 4 million VND deposit for incidentals. I had not been notified of this, but agreed to pay them via credit card or QR code (the method many locals use to pay for nearly everything). However, they demanded that it be cash only - in USD or VND. Unfortunately, I did not have enough cash on me, and they gave up on it. (They said they could hold onto my passport instead, but I knew they didn't actually have a right to do that.)

Private pool with jacuzzi, the villa is large for my big family, some staffs are nice and helpful. They lend bicycles with no fee, love this. Public area has the beautiful decoration.

They do not maintain the property well, even the public pool, my sister got bloody on foot by the chipped tile there, be careful the stools at the pool bar too. Some staffs try to sell their services like: rental car, tour,… I do not feel comfortable. Not only them, but also other ppl I met at Phu Quoc who always try to sell the same package : 4 islands viewing, Vin wonders, …too messy.

First of all, the benefits are really great in terms of price. I highly recommend it to people who are traveling as a large family. It also cleans up every day and is very nice in terms of cleanliness. And all the staff members tried to respond to my request immediately and quickly. In particular, an employee named Tien Tien was the most helpful person in my trip. I'm having a great trip because he cared about the transportation and ticketing for a large family!

The room and service was wonderful. The reception, especially Mr. Quang is professional, friendly and helpful and helped us making stay memorable. They organized airport cabs for us and even arranged a rental bike so that we can roam around.

it's a good choice for your vacation

right next to the beach, very friendly staff, the room is always cleaned

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Extremely clean in all aspects, clean living room, clean bedroom, clean kitchen, clean toilet, etc. All staff are friendly and helpful, all the help and services will reach you in 10 mins, especially Tien Tien, great assistance and provided details information of our tours to the island.

Low water pressure and main entrance door unable to open But helps reach you and solve within 15 mins.