The staff here were all very friendly and accommodating during my stay here. The breakfast options included in the stay are phenomenal and the lunch and dinner options at the retreat have many delicious options. The staff here was very helpful in setting up transportation and arranging activities for us at our request. They got us in touch with a local trekking guide, Giang and she took us for a wonderful trek through the local villages in Sapa. They were very good about up keeping the room and put away/set up my bug net every night of my stay

The staff was very nice and welcoming, and they speak good English. Food was good! View is nice when there is no fog. The cats and the dogs were very cute and friendly, a real plus :).

I don't recommend it in winter, it's very cold and there is very little heating. To be fair for the price we paid I expect not to be freezing in my room. We were unlucky with the view, in winter it's very foggy so you don't see much. They recommend July to September. Note it's a bit far from the center, you need to take a taxi (10-15mn for 8€ /200K VND).

The meals and happy hour cocktails were all delicious, the staff - especially Nam and Vuong were extremely helpful with everything from booking taxis, to helping plan activities and arranging a trekking tour with a local Hmong villager, and the views from everywhere in the property were amazing, the pictures don't do justice to the ambiance with lush gardens and fountains everywhere.

The location and views are exceptional. The service from all the staff is outstanding, we were made so welcome from the moment we arrived. Our room was comfortable and spacious with the most incredible views across the valley. The team arranged for a guided trek, and our guide, Ma, was wonderful and knowledgeable. Pool was clean and relaxing with views to die for.

Nothing

Beautiful views over the whole valley below, lovely chalets and bungalows with superb beds and linen. Each with nice balcony. Plenty of power points and choice of lighting in the room. The staff very attentive but gave you your privacy too. The food was a fusion of Vietnamese and international and flavours were exceptional

Honestly could not find any faults

Our favorite stay in Vietnam by far! From the moment we arrived, we were warmly welcomed by Nam, Wang, and Bi, who went above and beyond to make us feel at home. Their kindness, attentiveness, and genuine hospitality made a lasting impression - my friend and I truly felt cared for throughout our entire stay. The hotel itself is absolutely stunning, with breathtaking scenery that completely exceeded our expectations. Every corner of the property felt thoughtfully designed. Waking up to the panoramic mountain views each morning was an unforgettable experience. Another highlight was the food - fresh, flavorful, and beautifully presented. Each meal offered by the hotel felt like a treat, adding even more joy to our time there. A huge thank you to the team at Eco Palms for such a memorable experience! We'll definitely be back :)

It’s a beautiful facility with view on the rice field which is a good point! The staff is nice and the chef is very talented because the dishes are very tasty. With that being said , it’s worth mentioning that the location is not the best as it’s outside of the city so the only way to go the city is to take a taxi as by foot is almost 2 hours. And it’s not possible to use bicycle because it’s a road that only goes up. So it’s something to have in mind as the price of taxi is more expensive than in Hanoi . As for the room, it’s nice set up with good view on the rice field but few things to mention. You need to wait few minutes for the hot water (7 minutes) and the light is not so bright in the bathroom. And because the rooms are build very close to the floor , you may encounter few insects. Considering that I did not stay long in the room but only to sleep , it did not bother me much but that’s something to keep in mind. To summarize , in my opinion the facility is nice to relax with all the good spots with great view and nice swimming pool. However, considering the location and the other points mentioned above , I am not sure that it’s worth the price which is more expensive compare to other facilities which may or may not have the same view but have better location and are cheaper. I will still go there for the food though.

We really liked the romantic and peaceful setting of the property and villas. The view over the valley is stunning, and when the weather is nice, it’s wonderful to relax on the balcony that each villa has. We also really enjoyed the excellent service from the team, the amazing food at the property—so much so that you don’t need to go anywhere else to experience authentic Vietnamese cuisine—and the on-site spa. From day one, we felt very welcomed and well taken care of. I would recommend planning in advance what you’d like to do during your stay, as the location is quite far from Sapa, and the closest trail to Lao Chai didn’t impress us much. Since we didn’t plan anything specific ahead of time, our stay ended up being more of a relaxing retreat rather than an active one.

It is a natural stay, with the villa crafted from real wood and leaves, making it an attractive place not only for those seeking a nature retreat but also for insects. The noise from insects was something we experienced, but it didn’t spoil our stay. It’s simply a matter of having realistic expectations for a natural property like this. So, it wasn’t something we disliked, but rather something to keep in mind.

I loved everything about this hotel, I am so glad we stayed here it was our highlight of Vietnam. I am glad we did not stay in the city centre of Sapa even though this meant getting a taxi to places, being able to sleep next to valley and the rice fields was a magical experience. We did a hiking tour with a local guide and we started next to the hotel and was the best 7 hours of the trip. I highly recommend staying a couple of nights here to disconnect and enjoy the beauty of Sapa.

Nothing, everything was perfect.

The room has a beautiful valley view with very natural decor. It feels very unique and refreshing to spend a few days here. The garden and main lobby are also great to spend time in if you don’t feel like going to the main Sapa town. Breakfast and food is very delicious, prepared with care. We were happy to spend some days completely here and not go out at all. The staff and in particular Nam were very attentive and fun to talk with. Would come back. Be sure to bring cash if you intend to use cash, taxis prefer cash and taxis are required to get into sapa town. There are no or limited exchange offices in the city