We had a great stay at this hotel. The location is excellent—just a 1-2 minute walk to Sapa Station, making it very convenient for taking the train and cable car up to Fansipan. The hotel staff were friendly and attentive. They even offered to change our room to one with a better view once it became available, which we really appreciated. A special thank you to Van Tien, who took excellent care of us throughout our stay. He speaks fluent English and went out of his way to make sure we were comfortable. Oh ya, the bed is very comfortable!

Overall, we have nothing to complain about, except for the hair dryer, which did not have hot air and was a bit dirty. After we mentioned this, Van Tien promptly provided a separate hair dryer. A big thank you to him for his help.

My recent stay at the Sapa Centre Hotel was absolutely fantastic, and I can't recommend it highly enough! The hotel's location is genuinely unbeatable – right in the heart of Sapa, making it incredibly convenient for exploring everything the town has to offer. Being just a stone's throw away from Sun Plaza was a huge bonus, allowing for easy access to key attractions. What truly set this hotel apart, however, was the incredible staff, particularly Ms. Dua Lipa (Dua) and Ms. Selena. These two ladies are simply amazing! From the moment I arrived, they were friendly, exceptionally helpful, and genuinely went out of their way to ensure I had a perfect stay. Their warm demeanour and willingness to assist with anything, from local tips to just a friendly chat, made a huge difference. Beyond the outstanding service, I was completely blown away by the thoughtfulness shown by the hotel. Upon entering my room, I was met with a beautifully arranged space, complete with birthday wishes, lovely roses, and fresh oranges. This unexpected gesture was incredibly touching and truly made me feel valued and celebrated. It's these kinds of personal touches that elevate a stay from good to truly memorable. The room itself was comfortable and well-appointed, providing a perfect sanctuary after a day of exploring. The overall atmosphere of the hotel is welcoming and efficient. Sapa Centre Hotel is the ideal choice for anyone visiting Sapa. Its prime location, combined with the exceptional hospitality of its staff – especially Ms. Dua and Ms. Selena – and their delightful attention to detail creates an experience that you won't soon forget. Thank you for an amazing stay!

They can improve by naming the dishes for buffet breakfast and complement toiletries. I only saw shampoo and no body wash. But this is not a shiw stopper from staying here again in future.

The hotel’s location is right in the center of the town, very close to the train station, restaurants, bars, souvenir shops, etc. thus walking / getting around is super easy. The staff is also very nice, we’re greeted by Tim when we checked in who’s very warm and accommodating. Amenities and hotel service wise, everything is okay. Good wifi connection inside the room, nice breakfast (love their homemade yogurt), decent room size for a group of 3, they have daily room cleaning, soundproofing is okay because I don’t remember hearing the next room or anything from the outside, and water heater works perfectly. Overall, we did not regret staying with them. You will definitely get your money’s worth. 👍 👍 👍

Our overall stay was splendid. What made it the most special is Tintin, the receptionist. He was nothing short of friendly, accommodating and welcoming. He's very cheerful as well every time he sees us. The hotel should definitely give him a raise for everything he does! The location of the hotel is perfect for you to walk everywhere and since Sapa is not that big anyway. The size of the room is big enough which we truly appreciate.

The accommodation is what you get for the price you pay. They try their best to be clean with it but it is slightly run down.

The staff especially Ms.Dua and her beautiful buddy at the reception desk were very friendly and always attentive to all our needs the whole time of our stay. Special mention also to Mr.Pogi of Sapa Centre Hotel,Mr.Tin Tin who helped us cook their special hot pot dinner and made us truly satisfied.The hotel location is perfect as it is in the center and near all the major attractions. The breakfast buffet was good enough with plenty of choices.We enjoyed our time and will definitely come back again to this hotel in our next trip to Sapa.

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The staff were incredibly helpful from the get go and the room was lovely and spacious, one of the best during our trip in Vietnam and definitely the best value for money (cheaper than many other hotels in big tourist areas that weren't as good). Breakfast was delightful as well. Tin Tin (I believe that was his name - sorry if not!) made us feel very comfortable and Dua was really helpful offering to assist us with transport etc. We wished we'd had a longer stay to take advantage of their services! If I ever come back to Sapa I'll be staying here again.

We ended up in a smoking room which we weren't aware of but it didn't bother us at all, the smell was only faint. However, this might be an issue for anyone sensitive to the smell of smoke so it should probably be made clear in case the guest minds being in a smoking room :)

Awesome Tintin helped us!

Booked double room with mountain view. The view was good! It’s a minute walk to Sun plaza Sapa station. The restaurant has variety of dishes and the breakfast also has lot of vegetarian options. The staff is kind and helpful. They charge 3% for payments by credit card. So do many stores, restaurants in Sapa. It’s better to carry cash just in case. My husband forgot his mobile at the hotel and realized it after we reached Lao Cai station. Fortunately, the hotel staff arranged a taxi to deliver the phone before our train departure.

Dim light in the bathroom.

Hotel location is great, right in the middle of Sapa town very close to the Fanispan Rail Station. The room was good with a nice little balcony. The staff were happy and friendly. When we booked out I left my hat in the room, it is an expensive hat that I bought in Spain several years ago and I didn't want to lose it. We were about 1 hour away heading back to Hanoi when I realised. I contacted reception on WhatsApp and they made arrangements to deliver my hat to our Hanoi hotel at no cost. Great Service! And reception also booked our Fanispan Rail tickets for us. Breakfast was not fantastic but ok. The downstairs bar/cafe/restaurant is quite good.

Nothing to dislike about this hotel.

Vinh. I accidentally left my passport in the room safe and realized it while I boarded the early morning bus to Ha Giang from Sapa. I called the hotel, and Vinh answered at the front desk. I asked him to check the room safe. He confirmed my passport was there. He offered to bring it to me at the bus station. I accepted. The bus station is about 2 kilometers away from Sapa Centre Hotel, but Vinh arrived with my passport in less than 5 minutes from the time I spoke with him. I thanked him and offered money. He declined money and just asked to leave a review of the hotel. Here it is Vinh. You're great! Thanks again! Also, they upgraded my room.

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