The location is good, under 5 mins walking distance to Sapa station and on the way to walk down to Cat Cat village. There are many restaurants and shops nearby too. The view from the balcony area would have been good too, but it was so foggy the whole time we were there, we didnt see anything. The staff at the reception were helpful in organising our tours and taking care of our luggage when we checked out.

There is a window which does not open. There is a roofed balcony/verandah common area right outside the door with tables and sitting areas for people to sit and smoke. So it can get loud if like us, a tourist group decides to have a late night snack and smoking party there with loud music from their phone speaker.

We appreciated the gesture of the hotel to put a birthday card in our room. We love it ❤️. The staff were very helpful and accommodating. The breakfast buffet was nice. This hotel is loved by many Filipinos as we met many of them during our stay here. We liked the view of our room however due to Thick Fogs during Winter we were not able to see the beautiful mountains surrounding Sapa.

We were not able to check the rooftop and experience it's amenities there since it is ongoing renovation and the cold weather is at its finest because of Winter season.

The location of the hotel is very good and near to the attractions. The cleanliness of the hotel can be improved, and they should have some office boy support to move the luggage’s from lobby to life area as it is having a floor kind of a welcome. Only ladies we had travelled and we couldn’t manage the lauggage as we travelled for almost 15days and we have quite number of trolly with us. Food was good and had good vegetarian option in breakfast. Staff were polite and good.

The luggage lifting part from the entry to the life lobby

We absolutely loved our corner room #316 The view was incredible. The location was great too. Breakfast was pretty decent too. The bed was comfortable as well.The attached bar next to the lobby was also loads of fun and the owner was very friendly.

The fridge is connected to the overall electricity grid for the room so when you go out for the day the fridge goes off so you can't keep any cool drinks in it. You only get 2 towels no hand towels. No safe. Plus sometimes the staff are friendly and sometimes they are rather cool it seems to depend on the day.

The breakfast was really good. There are a lot of choices and all of them are yummy. Ofcourse they have fried rice haha. I like rice haha some of the restos they don’t have rice only noodles. This hotel god noodles and rice for you to choose. I would definitely recommend this hotel to my relatives and friends and if I come back I would stay here again. The best for me was the heater on the bed, it was very cold, it was January 3 hehe, they have both aircon heater and bed heater. I slept like a log. The best and perfect.

Nothing.

A spectacular view from our rooms, and a pleasant balcony making it easy to enjoy Sapa's beauty. The beds were comfortable and the bathrooms worked well. Daily room service was appreciated. Breakfast was the same each morning, but the food was good. Excellent location near the funicular station and many shops, restaurants and bars.

My only complaint was that the artificial wood flooring in Room 314 was badly warped and broken, making it easy to hurt your feet, particularly at night.

This is my third time staying in this hotel. So far, the reason why I keep coming back is the value for money. For the prices of the rooms they offer, you'll get to have a comfortable experience in Sapa. Between the duration of 5 years, everything about this hotel has been consistent. The rooms were sufficiently spacious with enough equipment you'll need for your stay considering the weather. Depending on the rooms you booked, you'll probably get a room with a glimpse of the terraces and a sight of the clouds emerging. The beds provides warmth with the electric bed heater attached to it. The breakfast they offer was one of our highlights as they were well prepared and had a homey quality to it. There were a lot of very good selections for the food as well and I highly recommended their pho. Their lobby will welcome you with warmth from their fireplace. There is access to the next door bar which also has a very nice vibe. My only issue with my stay here is the bathroom. The water heater collects only a certain amount of water and only after a short time the water would become cold. Considering the temperature & weather we were in at that time, it was hard to use the bathroom facilities. Another slight issue for me is the room's main locks. The room door locks were traditional key access with push locks. As most hotel room locks these days are through card access, I feel like the traditional door lock were not as secure as I hope. However, overall this hotel is highly recommended and would definitely go back to stay here again and again for their very affordable rates and comfortable stay.

The bathroom water heater-- as it is not sufficient for the weather & temperature. Although the bathroom is spacious, the heater running out was hard to endure.

I booked 4 rooms at the Phuong Nam hotel for 3 nights a year ago for 11 people, but due to circumstances 3 persons dropped out so I had to re-juggle. I cancelled 2 rooms ( so easy on booking) & re-booked a double room that's why I am able to make 2 reviews. I finally ended up with 1 Quadruple room with mountain view & Deluxe double with panorama view on one booking & Deluxe double with mountain view on another. Soon after booking I made contact with Hai (owner) on WhatsApp. I stayed in the Quadruple room with my wife, son & niece. The room was of a good size & the view was great. I loved the bathroom the most, super big & the hot water was 🔥. The buffet breakfast was exceptional with many choices. I loved the sweet potato. I had 2 full days in Sapa. I definitely wanted to visit Sunworld Fansipan Legend for 1 of the days but the other day I was a little unsure. I tried a few agents in Hanoi about a day tour but none of them provided what I wanted & very expensive. I decided to ask Hai & he suggested I contact Nomad trails. Definitely need to download WhatsApp when in Vietnam! We came up with a tour of Cat Cat village in the morning & Heavens gate & Tram Ton pass in the afternoon including a 15 seater minibus & guide at a very reasonable price. The office for Nomad trails is only a 3 min walk from the hotel. We bought our tickets for Fansipan legend from Nomad trails as well with a 45k Vnd discount on each ticket. Sapa station for the Funicular to Fansipan legend is a further 2 min walk. There are many restaurants each side of the road within a short distance of the hotel. Good morning Vietnam was my favourite. There is also a pub at the front of the hotel where we had a few beers & cocktails on our last night. Lastly you should not miss venturing to the rooftop. The view is amazing & you can also book a Jacuzzi. Thank you so much Hai for your hospitality

Cannot think of anything for this box

Phuong Nam Hotel is a very good location to stay Sapa as the hotel is located at the main and busy streets of Sapa. Our stay at Phuong Nam Hotel makes as comfortable and convenient. Our room with a mountain view is a breathtaking. The quality of services are superb and of course to all the staff of the hotel 👏👏👏, definetely we will still choose the Phuong Nam Hotel to be our accomodation once we come back at Sapa, Vietnam. Thank you so much.

Nothing

The room was spacious for 3 people and the facilities are excellent. They provided hair dryer, towels and other necessary toileteries. And the mountain view as soon as we walked out to the balcony was spectacular. We didn’t expect that it was walking distance to the main attraction, Sunplaza and Sapa city center. It was definitely good value for money. And if you’re muslim, you can request only for water to be provided by the hotel.

None