Very friendly and helpful staff - Linh, Mia and team were very friendly, approachable and attentive to the needs of the guests. The Chef was also very accommodative of our requests for vegetarian options. We stayed during the soft opening and am sure the team will make sure their guests are well looked after

Would request more staff to be comfortable in basic English, allowing for easier communication.

A well designed, modern, luxury hotel. From arrival to departure, everything was a pleasure. Very friendly and well trained staff. Everyone spoke my language. Superb quality throughout: the beds, bathroom, furniture (I booked a Premium suite), views for miles. Although a little bit out of town (too far to walk, but a short Grab ride). But you have 270-degree views of mountains, sunsets. The rooftop pool was really nice, large and clean but not over-chlorinated. The breakfast offering was one of the best I have seen anywhere, something for every taste and all fresh. Kind and friendly staff here, too. Also, Hue is a great destination: picturesque with history, interesting shops and cafés, and nice architecture both historic and modern.

There was literally nothing to complain about.

This is a brand new property that was completing a ‘soft-opening’ during our stay (the property reached out before we arrived to warn us of that as well as that some amenities might not be available). I may have even been the first guest to stay in that room, and it felt like my colleague and I were the only ones occupying rooms on that floor. The staff is doing an excellent job!

It’s difficult to find as it’s in a new area and does not populate well on Grab or other navigation applications.

I love how this hotel is freshly built, there is a brand new shopping mall that just opened down the street from this hotel called Aeon where you could see from the rooftop pool. It's in a very nice quiet neighborhood away from the bustling city. The hotel lobby is clean and elegant and the elevator gies up all the way up to the 17th floor with many restaurants to choose from with a gym and spa. The room is quite tight and small but it has all the new amenities you could think of, from bathtubs to showers and modern decors with a mini fridge.

This is a relatively new hotel and it meets the same high standards set by La Vela in HCMC which is also excellent. Having stayed at Vinpearl in Hue several times, it took some convincing not to stay there again but I'm happy to say I would definitely return to La Vela.

Although we were given an extra 30 minutes to check out, I didn't appreciate the way in which I was told "no" when explaining we would need a few more minutes due to a child's nappy situation. Any parent knows you cannot simply leave your room mid-nappy change.

Really good hotel, pretty new facilities. The staff is great! Specially the manager… I had one inconvenience with a room service order and she was responsive and offered me a free shuttle to the airport. There’s a decent mall nearby (walking distance)

Is not bad but you need to know that location is far away from the center of the city! But you can get there by grab in 20/25 mins.

La Vela is an upmarket Hotel, about a 10-minute taxi ride from the center of Hue. There is a free shuttle twice a day into town and back again. The infinity pool on the rooftop is amazing, and the food at the restaurant was 10/10 with exceptional presentation. We enjoyed a free full buffet breakfast with more options than you could imagine. Our room was large with plenty of space for suitcases opened out, and we had good views from our room

The best place to stay in Hue. Service is amazing and all the staff is really nice. Special mention for the amazing Mermaid restaurant staff including Mr Quong who ensured our request for some special dishes were met. These small gestures truly deserve 5 star review. Have been staying and reviewing since last 10 days various restaurant and hotel, this sort of topped the hospitality levels. The front desk and Mr. Ben who helped with pickup drop shuttle was all really nice.

To further enhance the experience of guests going forward I would like to suggest 2 key things- Increase the frequency of shuttle to city given the distance to atleast 3-4 times a day if there are tourists. If possible keep the pool opened till 10pm given its nice to view after end of day.

Great hotel situated outside of Hue city. Only a short taxi ride, but if you have your own transport then it's fantastic with a big underground car park. The hotel does provide a shuttle service into the city centre twice a day, and back twice a day included in the room price. The breakfast had good options, always replenished. The restaurant Nha Viem was great, good food and reasonably priced. What really sets this hotel apart is the staff who seem genuinely proud of where they work, they go above and beyond at all times. We had an especially great experience with the reception staff as well as from Xuan Nhi and Chanh (who served us at our restaurant meal). We'd very much recommend this hotel, great value for money - if you do stay, definitely order a Vela Vanessa cocktail (it's to die for).

The gym doesn't have running Air Conditioning, meaning it gets very hot and you constantly think of ways to cut your workout short. Otherwise adequately stocked with dumbbells (up to 20kg only) and 2x treadmill/spin bikes.

Incredible facilities. Two pools and both had amazing views. One had shade which was great too. Excellent view from room too. Had a massage which was great too. Customer service was great. Everyone was so friendly and helpful. We’d 💯 recommend this place

Not sound proof and lots of families were very noisy with kids running down hall at night on the first night. This isn’t fault of hotel tho. I put in ear plugs which made a big difference. Bit further out of the town but that suited us perfectly.