Fantastic location and well appointed comfy room. We were on the 16th floor with an interesting view across the city Although the room is compact there is still enough room. Others have complained there is insufficient room for suitcases - to which I would say you have too much luggage! In a modern block this still offers everything one needs for a city centre stay. Just around the corner from the station, lots of local bars, restaurants and convenience stores

Nothing

Basically, everything was advertised as expected so my expectations were managed well re room size (15 square meters). Room was clean and cleaned everyday. Location is very good: near blue bottle coffee (5 minute walk), near the park (5 minute walk), diagonally across Tokyo Midtown, and near the metro station (5 minute walk from roponggi station), Near Don Quixote (10 minute walk). Location very very good. At first I didn't like the thought of the massage chair in the room (as it takes up space in the tiny room) but it was welcomed after going around Tokyo. It relieved aches and pains. Free wifi. As a background re other hotels and resorts we stayed in previously from luxury to budget: Aman Resorts, Ritz Carlton, Armani Hotel, Mandarin Oriental , Shangrila Hotels to mid price chains. Remm was good for a budget option in terms of cleanliness. Of course we don't expect 5 star and luxury service and amenities for the price of Remm.

The elevator kept stopping at the 4th floor (check-in). I dont know reason for this but for sure the is a logical one. Very minor issue. Also no ice dispenser in my floor but again minor. I wish there are options for bigger rooms for 3 people (we traveled as family: grandmother, mom and child) so we had get two rooms while we prefer staying together (even if we have to pay more for one room). We love each other's company.

I stayed here for 11 days and it was comfortable to come back to every day. Within a 10 minute walk or three metro stations. Area is nice with plenty of places to eat. The Tokyo Tower view was amazing to see each day from my room. The skincare packs you can get on the 4th floor are nice. The bathroom setup is nice. The bed was awesome with soft sheets. The massage chair was amazing.

The room is on the smaller side so if you have a larger suitcase you have to keep it closed most of the time. The room was clean but not sparkling, there was stains between the glass panel and the glass base on the desk. Some gunk on the showerhead button to change the water direction/pressure. And black spots on the window curtain in the shower area.

Location pretty strategic, few steps you are already in the subway station. Breakfast was good and the breakfast room is very cozy.

Pretty small room, but that is already normal in Japan.

i think this hotel has everything we needed. family friendly. though we havent tried laundry. but we had a good stay for 3 nights *very near roppongi station and other stations *they answer all our questions *they have a Filipino staff which I like because the communication was easier *they have luggage service where theyll ship for you from tokyo to kyoto which was our next accommodation *the view of tokyo tower superb *water pressure is good *they have their own resto in case you dont want to go out *very near 7 eleven and drugstore *lots of resto downstairs. always busy street even if its midnight. so u are not afraid while walking

we needed to booked 2 rooms bec we are 3. I hope they had connecting rooms also. Also my husband complained about his room bec the smell of the previous person who stayed was still there. our room was very good. nonetheless my husband still want to stay again here

The property was in an excellent location, very near the Roppongi metro station and Mid Tokyo shopping centre that has an upscale delicatessen super market and a variety of food stores in addition to the clothes shops and a wonderful private Museum on the 4th floor as well as the beautiful garden and cooling stream of water which was a welcome feature that could cool you down in the hot august weather. In the same green space exists one of the most wonderfully designed 21_21 Museum by the architect Tadao Ando. Also Tokyo Tower is a mere 15 min walk from the hotel. The hotel room was extremely small. The toilet and shower was ok size and very clean. The room furniture was very outdated and the carpet was a bit dirty, but the bed was very comfortable. There was an ice cube machine on the 5th floor and two bottles of water a day. The reception staff were polite and efficient, but there is hardly a lobby space only few high chairs. The reception was well stocked with toiletries.

Not much space in the room. Lacking a lobby the hotel had a feeling of a capsule apart-hotel.

The location of the hotel is very central, in close proximity to the tokyo tower, the subway as well as a large variety of restaurants. The area is vibrant and, as Tokyo in general, very safe. When only using the room for sleeping, the hotel fits. The rooms are very silent and calm.

With a very modern impression from the outside, the reception as well as the rooms cannot keep up with that impression. The rooms are tiny, especially for two persons, with a very clinical charm and claustrophic tendencies. During the night, the room was all of the sudden getting way warmer than during the day (AC was turned on). When traveling with normal suitcases barely any space is left for moving. Staying in for an evening practically is impossible in this room, but again, one should be exploring Tokyo anyway.

I liked that the hotel is secured, meaning your hotel key card will take you to your floor but the elevator will automatically take you to the “lobby” 4th floor. All the amenities like toothbrush, toothpaste, hair comb, coffee, teas, etc., are also on the 4th floor. So, you can grab what you need and go. The check in/out the hotel employees helped you do it on the kiosk. The view on the 17 floor was amazing!

I didn’t like that the room was small although we had an executive room. I figured, paying more would grant you a few more square feet. Also, I had to put a key card by the closet/entrance to use the air conditioner. Had to leave one of the key cards for the a/c since I had foods/beverages that we were taking back home.

Amazing view of Tokyo Tower, especially at night. The hotel provided all the essential amenities for your convenience and the massage chair was pure heaven after a long day.

The only downside was the lack of space to properly open our luggage. We had to use the hallway space meant for walking through the room, and since the closet couldn’t even fit a carry-on suitcase horizontally, it made moving around quite uncomfortable. Additionally, the elevator was quite hot in terms of temperature, and because the hotel has many rooms, there was a lot of foot traffic, which made things feel a bit crowded at times.

The location is great—close to a subway station and Don Quijote. The room and lobby are clean. Considering the price, it's a good place to stay

Check-in and tax payment: We booked many rooms as a group. At first, we had to check in one by one, but it didn’t work properly. Eventually, the staff had to check us in themselves (which makes us wonder why they didn’t just do that from the beginning). Another issue was with the tax payment. The staff collected the tax during check-in, but when we checked out, we were asked to pay it again. To be fair, I informed the hotel and they sincerely apologized for the mistake. However, I believe this kind of situation shouldn’t happen to anyone. The hotel should review and improve their system.