Staff were exceptionally good. Hotel was clean and restaurant food was lovely Reception staff and waiters in restaurant were very good

Poor breakfast and very poor service at breakfast. No bar snacks at poolside ( only restaurant menu) and location meant no shops nearby Private Beach wasn’t very nice

High Standards of the services. The hotel looks amazing and the quality of the services is exceptionaly. As there were few toursits we had the breakfast a la carte and they brought us everything that we asked. The products were very qualitative and they looked very appealing. The coffee was really good.

It is true that because is was out of season the beach wasn't looking very inspiring, but we were aware since we booked.

The property was very modern, very clean and the staff were very helpful. There was nothing that was too much trouble for them. We had a day out one of the days and subsequently were up at 4am. They sorted us out a bag with a breakfast selection in it. The restaurant above was amazing and the pool had had a good menu and some gorgeous cocktails. The hotel had complimentary toiletries and had a beach towel service so you could get fresh ones each day.

The property was quite a walk from the shop. Obviously this isn’t the properties fault but just something to be aware of if you don’t have a car and can’t walk far.

The hotel is new and well maintained,the food is literally amazing and the staff is super nice and welcoming! We really enjoyed staying here and I hope we will return soon! We had a problem with the reception regarding the taxi to the airport but even when we left the hotel they were nice and solved our problem through WhatsApp. A really good service and a good customer service. Breakfast was great and the food at the restaurant was the best in all Durres! We have tried other restaurants too but nothing to compare with,definitely. They also helped us with my birthday cake and it was delicious. The SPA was also great and the pool comfortable. I travel a lot and I can definitely and sincerely recommend this place.

I think they should not allow people to occupy all the sun beds in the pool if people are not staying at the pool,because it’s hard to find a place even if the pool is empty, because people leave towels and then they go somewhere else for hours. The beach is cool but a bit chaotic because there are also external people coming and the traffic in the area is crazy,but nothing that can ruin your holidays. I do appreciate that the hotel staff has always listened to reviews that clients have left and they always try to do better so I am sure they will take in consideration my review also.

The staff was nice and most of them could speak very well English. Breakfast buffet wasn't much various but had quite good options

The hotel is not fully finished (some parts are in construction) and the staff isn't completely organized. It seems impossible to get any kind of food (besides crisps) by the swimming pool, having snacks there could be a big plus

- The hotel was obviously very new, well maintained and very clean! - The room was spacious and the walls thick. We could not hear our neighbours at all. - The pool area was good and the pool temperature was perfect. - The sun loungers were comfortable. - We also had the best massages of our lives in the hotel spa!!

- The location is not the best. - Even though the walls in the rooms are thick, the windows are not. Someone had rented the hotel pool area for a birthday party and the music was loud in our room until 1 am. Other rooms are facing the club on the opposite side of the street and I would guess they would be noisy every night. - The service in the pool restaurant could be better and the food varied a bit in quality. Some was great, some wasn’t.

It is a beautiful and new hotel: the rooms, the hall are all new and they are properly cleaned every day. The personeel is very cordial and helpful whenever you ask a question. The cleaning provides a comb, razorblade and more accessories every day, which is a friendly and welcome gesture. It is very close to a couple of restaurants and a bar/club. Overall a very beautiful hotel and friendly people and we very much enjoyed our stay. We are looking forward to see the finished hotel, which should be amazing!

As noted, the hotel is not finished yet. This is not a bad thing per se since this was clearly indicated. But if you do decide to go be aware of this. We were aware so it wasn't an issue for us. During the night the club has loud music (until 24:00)and there are a lot of cars coming in a small street so pay attention while walking. This was not a bad thing for us since we would not go to sleep before midnight, but if you do, know that you might hear something (it is not too bad since the walls are well isolated) The private beach is fine but not very clean. It is also not private but hotel guests have free access.

The hotel is brand new, featuring clean and modern rooms. The bed was incredibly comfortable, and the bathroom was sleek and modern, adding to the overall comfort. We thoroughly enjoyed using the pool and the spa, both of which were excellent. The WiFi was very strong, which we rarely find in hotels. Additionally, the surrounding gardens were beautifully maintained, adding to the relaxing atmosphere

We were disappointed to discover that we had to pay for parking, even though it was part of the hotel, which is something we’ve never encountered before. Additionally, we planned to have dinner at the hotel’s restaurant, but no one informed us ahead of time that the restaurant was booked for a private event, leaving us unable to dine there.

Excellent service from all staff. Very friendly and helpful reception. We speak Albanian but they do speak English and are very kind and friendly to all. We needed to do laundry and they assisted us with sending our clothes to the laundry service. Everything came back perfect. The restaurant and pool staff were also amazing. In the restaurant, when the staff would see us they would start our coffees without even asking. We were very very happy with our stay at White Hills and will definitely be back. Thank you!

None

Spacious and beautiful room, everything in the room was new and shiny. King size bed and interior design was especially nice. Huge windows with beautiful view made our room very bright and sunny. Beach is 50 meters from the hotel, with free sun loungers for Hotel guests.

WiFi was awful, it just didn't work at all, I could even load my work emails. Shower's threshold was too short, so water from shower was all over the bathroom and there are no drain, so we always had a little annoying puddle. Also note that the room is on the 1st floor, so it might be noisy at night because of the road just in front of the hotel and a club across the road.