The customer service was excellent. The staff were very accommodating and helpful. I really liked the coffee service in the lobby. Nice touch. Breakfast was also excellent. This is a small hotel with a limited number of rooms, which are very spacious and comfortable. You also really feel the personal attention from the staff due to the size of the hotel

The rooms are little dated and need to be refreshed with new decor, etc. WiFi was a bit touch and go as well. I had to jump from different hubs. I would recommend the hotel replace their WiFi with a Mesh system.

Perfect check in, great size Luxe room with huge he comfortable bed, spotlessly clean, lovely breakfast and Natalia was so good about letting gnus have an extra hour in our room. Natalia and her colleagues were so friendly professional and helpful. I would definitely stay in this hotel again, it was by far my favourite hotel for all our travels throughout South America.

Nothing

What a wonderful place!! This room was fantastic being modern, clean and a full terrace to enjoy the views. The staff was always available and friendly. Our Spanish was not very good but all the staff knew English which was very helpful. The breakfast each morning was delicious and plenty to get us through the morning. The location was great being around shops, restaurants and night life. Will no doubt stay here again on our next adventure to Buenos Aires

The room was spacious and comfortable. The staff were very attentive and friendly, the location very walkable

Liked everything about the property. Being a boutique hotel the bathroom was a little small, particularly the sink. Very minor inconvenience

The location is very good , all around the hotel is full of bars , restaurants, cafes The service was good, we even got the breakfast to the room. Room was nice and comfortable, the room has nice and quiet balcony we could enjoy the breakfast and drinking wines at night. The receptionists are very kind and professionals.

Nothing, everything was perfect.

I like the location in Palermo, the helpful staff (especially Natalia) and I loved our room 301! My only small complaint (very small) is the coffee you serve is lousy! Very bitter and served in small pots that went cold quickly. But that is a small thing….we otherwise loved the Glu hotel!🙂

The coffee!

The hotel is in a great location in Palermo Soho, quiet at night but only a short walk to Plaza Serrano, breakfast was varied and plentiful. The rooms are large and spacious. What really made this hotel stand out was the incredibly helpful staff, they welcomed me to the hotel, remembered who I was, were willing to answer any question and even helped me after I had checked out. Probably the most helpful staff I've ever experienced at any hotel stay.

Nothing really. There aren't a huge number of amenities at the hotel, no bar or evening restaurant, but this is as outlined in the hotel listing.

The word boutique gets used very freely with hotels with few really living up to the title. The Glu is really a boutique hotel. The staff is amazing knowing you by name from day one and doing everything possible to make your stay great. From helping with transportation to restaurants; amazing service. The room was very spacious with nice amenities and great daily service. Breakfast was made to order fresh with a nice variety of pastries and protein. The location is also great walkable to many restaurants, bars and shops. You feel like you're in a neighborhood rather than just another big city. I will definitely stay here again if I'm ever back in Buenos Aires.

Nothing

We were very impressed with the attentiveness of all the staff. They were very friendly and willing to help. A really good value for the money.

the shower's half -glass door does not fully prevent the water from spilling over onto the floor

Great central location. Wonderful, helpful staff. All room facilites worked really well.

Staff were wonderful, light but delicious breakfast. Large room with plenty of space. Very comfortable beds and great water pressure for a great shower.