This property is a beautiful example of boutique hotel! Greeted by Bruce who was very friendly and helpful. There is not much to do in Penguin but Bruce livened our stay with ideas for dinner, drink and activities (walking). The room was lovely, with a large window through which we had a 'side view' to the ocean. The town is quiet and comfortable. The lobby is well stocked with wine, snacks and very comfy sofas. Bruce is charming and has a ton of great stories!!!!

the stairs are not too bad if you don't have lots of heavy luggage ;)

The Madsen is lovely from the outside and the inside. The lovely lounge area at the entrance is great for time around the fire and drinks and nibbles. There are bottles of wine that you can have by the glass or bottle and other drinks too. The location was fabulous and while there isn't parking at the Madsen, there is ample across the road or just down the street a bit.

We didn't know there were stairs to some of the rooms, and though we managed it could be a problem if you had issues with stairs.

The staff were very helpful, knowledgeable and welcoming. The room was spacious, comfortable, and quiet and the hotel is just across the road from the beach. The location is excellent and within easy walking distance of most of Penguin township. No view from our internal room but the hotel location puts one within a few steps of brilliant views over Bass Strait and the Penguin coastline, and local eateries and bakeries.

Sea view room #1: Main street location is convenient, very cosy, friendly and accommodating staff, a wonderful view of the sea, overall a nice room in a heritage building, just a little dated in some aspects.

Minor details like the bathroom sink is very small, which is fine except the glass shelf above it meant it was awkward to use. Coffee and tea cups too small. No bedhead was uncomfortable and a real shame.

Very clean, very comfortable, good amenities, lovely views from the front room. We would definitely stay again. The breakfast sounded very nice and we would have liked to try it, but unfortunately we had made other arrangements.

There was little, if any, off-street parking, but at least there was ample parking in the street at the front. Just a minor issue.

Beautiful old building with very comfortable bed. Not suitable for someone with mobility issues if you are in one of the upstairs rooms (make sure you book a downstairs room). Big shout out to Bruce who was very helpful in reuniting me with items I managed to leave behind as I left very yearly in the morning to get to the airport.

Love the welcoming from Bruce the manager. He was so informative. We had the premium room which had the best views of Penguin.

The bathroom linen wasn't professionally cleaned which was a disappointment for me. The fitted sheet was too small & didn't go over the corners properly of the super king bed & kept coming off.

it was just so welcoming! i felt like i was a valued guest and my host was doing everything to make me feel comfortable. we were actually encouraged to bring friends into the lounge room, there was a honesty bar with very reasonably priced drinks, free plunger coffee and tea and very comfortable sofas. the building has character without being too frilly (it used to be a bank) and the rooms were comfortable. we are definitely going to be back.

fresh towels would have been nice..

Amazing location with a beautifully appointed room! The host was possibly one of the nicest people I have met and went out of his way to personally make myself and wife breakfast the next morning with complimentary port and sherry.

Nitpicking, our only complaint was the lack of handle on the inside of the shower doors.

Great location in a lovely walkable town. The hotel and room were nicely decorated and clean. The staff member we talked to was lovely.

The shower head could use updating and would add to the boutique feel. The bed was too firm. We were a bit unsure about parking when we got there but I should have checked in advance. Street parking was great for our one night stay.