Fancy, good food, close to salzburg, kind staff, great view to the mountains, facilities where really special

We did not like or would rate it as a negative point compared to other stays we‘ve had so far - the fact that we could not attent the spa area before the check-in. Usually, if you arrive early at the hotel you can put your luggage in a separate room at the hotel and enjoy the spa area the full day once you arrive. At hotel gerl, we arrived at 11:30am, check-in was at 3pm and we were told to pay 35€/person until check in to enter the spa area. I did not like that especially because I know from other hotels, that you can enjoy wellness/spa area the whole day even before check in. Same we‘ve been told for the last day as well.

We had a lovely time. The staff was polite and friendly, the wellness area is great, we enjoyed it a lot, spent the whole day there. The breakfast was amazing, one of the best hotel breakfasts I've experienced. The room was very clean.

The bathroom in our room was a bit of a shame. It was separated just by a glass wall, what was probably in an attempt to make the room seem bigger, but this wall provided absolutely no privacy at all. Moreover, if someone needs to use the toilet at night, the other person is immediately woken up due to the light and sounds from the bathroom. The shower was not separated enough and the whole toilet/sink area was totally flooded after showering. Finally, we just got one toilet paper roll and it wasn't refilled when the room was cleaned - something I can't understand in a 4* hotel.

The staff was very friendly and most of them spoke English. Being an American traveler in Austria, I had some language challenges, but I never had a problem communicating with anyone on their staff. The facility was very clean and up to date. The whole experience was very pleasant. We were not able to utilize all of the outdoor facilities due to the rainy weather, but the hotel has a lot to offer. I will stay there again when I am visiting that part of Austria.

I cannot think of anything that they could have improved upon (except the weather!)

Quiet, out of town location. We did not have a car and transport was easy from Salzburg (180 bus from the city to Lagerstrasse in Wals then a 4 minute walk) Beautiful decor and furnishing. Welcoming staff. Very clean and comfortable room (though quite small). Lots of choice of foods at breakfast. Three pools! Bikes available if you wanted them to explore local area.

Nothing not to like! We were there mid week and we preferred having the pool more or less to ourselves. At the weekends it is much busier with live music/pool parties.

When we arrived, our room was not ready yet. Nevertheless, the hotel and its staff was very flexible and helped us immediately. We could wait and use all the facilities in the meantime. When checked in, all hotel facilities were amazing. We had many choices, in- or outdoor swimming pool, sauna, rest areas, hanging at the bar... really nice when you have travelled some time in the car. The room was comforatable and spacious. Nothing to complain. It looks neat and modern, everything you need is there, even bath robes for the swimming pool! Last but not least, the breakfast is AMAZING! Everyday was different, all looks fresh and tasted excellent. If you're vegan, like sweet or salty food, it's just there. 11/10 for breakfast.

If there is one remark, you have to make a reservation for your seats at the bar apparantly? When you haven't done that, you could find no place. Even if all beds are available, it's reserved.... A first come, first served system would be better. I'm convinced that in that way everybody could enjoy the facilities at all times.

Breakfast was delicious every single day. They had many fresh made and healthy options. The view club was so relaxing. The relax pods, infrared loungers, sauna and heated outdoor pool were highlights. The view of the mountains was also stunning. Staff extremely professional and everything was sparkly clean.

Soundproofing on the rooms is really poor. Every sound from the hallway and staircase was as loud as if our door was open. The mattress on the bed caved in the middle like it was well used. It can get very crowded but that can't be helped.

Beautiful property with 3 pools, 2 saunas and lots of relaxation areas. Delicious breakfast. Property looked exotic. Nice property to stay at during summer time. Front staff very helpful

Due to the weather, bottom pool was closed so there was extra beautiful area not being utilized.

The hole experience at the hotel was fantastic, breathtaking views , spa was brilliant enjoyed every minute we spent there , breakfast was delicious, the hike holiday was brilliant , had amazing time , staff were friendly and very helpful, hospitality was brilliant, clean couldn’t fault it . Thank you so so much .

It was brilliant

The hotel is as perfect as it gets. The location was perfect as everything was close by including the airport (5 minutes away). The hotel itself was very clean and had amazing facilities provided. The customer service level was incredible, especially from Steffie, who had checked us in and gave a tour of the hotel. I would like to thank you Steffie was making sure all is well and for your excellent service provided!

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the balcony leading to the pool, yet still felt private. the pools and wellness set up, simple, relaxing and everything you need. The extensive breakfast buffet, something for everyone, super fresh and appealing.

It was only a shame it was quite empty when we were there, but this was during the week. It didn't feel so relaxing when we thought we were the only ones who could be heard in the bar, lounge or restaurant by the staff, who were all lovely and did nothing to make us feel awkward.