We had a wonderful stay at the Novotel RJ Santos hotel. Without exception all of the staff made us feel very welcome. We don’t speak Portuguese but everyone made a great effort to either speak English to us or to understand what we wanted. We had breakfast and our evening meals at the hotel every day and both were exceptional. The food was delicious and great value for money. Our room was spotlessly clean. If we go to Rio de Janeiro again we will definitely choose to stay at this hotel.

The room was so comfortable, great options of movie on tv. Breakfast was great. Good gym. Nice staff were very kind especially Tandara at reception.

There are many homeless outside the hotel. This doesn’t mean they are bad people but it is really unsettling to go out from a nice hotel and see how many people who have so little to live.

The staff is friendly and the on-site restaurant is great. The beds are pretty comfortable.

The location isn't very inspiring or interesting. Ubers are a most as it's far from the beach/Copacabana. If you're ok with that, then it's a fine 3.5-star hotel that is probably quieter than most of Rio's more central hotels.

Novotel Santos Dumont in Rio made for a very satisfactory stay. The rooms were clean and cozy, creating a comfortable environment to unwind after exploring the city. The staff proved to be a highlight; their friendliness and flexibility stood out, always ready to assist with our needs. Breakfast and lunch at the hotel were exceptional, featuring a wide variety of dishes that catered to all tastes. Both meals left us delighted and eagerly awaiting the next. In summary, Novotel Santos Dumont provides a pleasant stay with commendable services, delicious food, and amiable staff. I would definitely recommend it for a stay in Rio.

While the check-in process was slightly longer than expected, it was a minor inconvenience in the grand scheme of the enjoyable stay. The staff managed this situation well, ensuring it didn't overshadow the overall experience.

Comfortable if very small room, decent breakfast, all clean and tidy. Good location within Rio, right near the city center and, obviously, very close to Santos Dumont Airport. Staff were friendly and accommodating.

It really matched expectations, not much to add here. Perhaps the room was a bit smaller than expected. Breakfast was decent but not great. Perfect for a short stay, but I wouldn't recommend more than two or three nights.

good value. clean rooms, safe hotel inside, nice staff, very nice and accomodating restaurant staff (they didnt mind making dinner for 10 of us even tho wd arrivef at 9.30 pm!)

though at walking distancr from SD airport terminal exit, the last 300 meters are a disaster and terrible idea to walk oncevthe Sun is down. we walked daytime and was okay but our friends arrived at 9pm and had to take a cab for the 4 minutes ride as they were strongly advisrd not to walk. ridiculous. But, it is NOT the hotel’s fault!

The property is really close to the SDU airport so the location is very convenient

Unfortunately the area surrounding the hotel is not as nice to walk around.

Very good location in the city center and excellent value for money.

The air conditioners in the rooms did not blow warm air when it was cool.

Very convenient for an early flight at Dumont airport. Bed is super confortable, the shower hot and pressure really nice. staff is also super reactive and helpful.

The shower was a bit old, but nothing bad. if you’d like to explore Rio, I wouldn’t recommend this hotel as the location isn’t the greatest (from my POV).

Excellent hotel, an excellent option for Rio de Janeiro. Very good staff, very clean, close to the airport.. Restaurant is also great and covninient.