The staff were AMAZING! Our room was modern and comfortable. The spa was super clean and well kept. The traditional food on offer was super tasty! We had the spa to ourselves.

The complex wasn’t quite the mountainous location we expected with a street next to our room that was at times noisy with dogs barking and power tools. We had some noisy guests staying above us. On our first spa visit the staff member was nowhere to be seen for over an hour. The outside mineral pools were a bit colder than we expected but sone whisky helped enjoy them on the last night.

rich and very enough breakfast , spa was perfect, we had extremely professional rehab massage from Mr- Julian - we suggest the guy on 100 %, we were in this hotel for the very first time , but we will come back for sure:) all the team of the hotel is very nice, friendly and cooperative - it is hard to be seen in this time.

very poor wine selection - maybe enough for people who dont like wine, but for wine lovers is not ok.

Great location and facilities, food was very good and the staff was friendly. The pools were clean. There were a lot of kids and there were toys and a playground for them. We had great massages.

Lots of stairs. Wish there were more ramps for strollers. There was a slide, a swing and a small house for little kids. Would be nice to add one more thing on the kids playground. The pull out bed for one of the kids wasn't comfortable but the crib was great.

This hotel is great, spa was good and the staff really polite. It is really clean and well maintained. The fact that there are 2 SPA centers and children are not allowed in one of those is an excellent idea. ( I have 2 children). The size of the apartment was actually bigger than expected.

Actually it was all OK but it takes a lo g time to reach Devin which has nothing to do with the hotel itself

The staff was very friendly and helpful. The room was clean and warm. The spa was good, we especially enjoyed the thermal pond outside, although it could be hotter ideally (the water temperature is about 34 C degrees).

Outdoor space, SPA centre, polite staff.

Wifi was a little weak at times.

The garden, the pools, the rooms (except the problem with the doors), and furniture. It was clean and comfortable.

The room doors in apartment 202 are not closing properly- hopefully can be fixed, as it was not very comfortable not being able to close them, or if we succeed to close them, then it was really difficult to open them.

Uniqueness, comfort and location. Staff and service were great….except the waiting staff at the dinner restaurant.

The dinner restaurant’s service and food were not as good as before.

The resort is beautifully built, relatively isolated, surrounded by nature. The indoor pool is nice and the outdoor one is excellent, with pleasant hot water (best when it is cold or even rainy). Our room was spacious and well equipped. The breakfast and dinner buffets were relatively rich and tasty.

The fitness room had few instruments, some of them didn't function properly.

Most of all we liked how we were treated by the staff. Everyone was very friendly. Right from the start, a joyful receptionist lady welcomed us. She came with us to show us our room. The hotel manager was always around, and he even spoke to us a few times to make sure everything was okay. The food was very nice as well. There was one lovely waitress called Krasi, who always smiled and took her time to let us know about the menu. We were charmed by the people there. The facilities were great! We loved the pool area, as well as the SPA and the gym. It was all included in our price. It was green and clean everywhere in the garden. This was one of the best hotel experiences ever! If we knew how wonderful it would be, we would have booked a longer stay at Ismena. We recommend this hotel and hope to return to it one day.

The morning coffee included in the breakfast could have tasted better and had a better quality. Also, we did not really like that we had to use some plastic cups, etc. for the breakfast. It is neither a real 4-star experience nor an environment-friendly solution.