Everything! From the minute we got there we were greeted with friendly staff who were all willing to go above and beyond for every single guest in the hotel. Room was exceptional! Super clean and a great size :) Pancini restaurant was AMAZING!!! The breakfast options that came with the room…DELICIOUS! I loved that it wasn’t a buffet and the bread bar was a hit with the whole group. Staff here - All fabulous, we did have 1 dinner here and received incredible service from every single person, every time…our drinks were always full, we were never left without everything we needed and the smiles made our stay happy & enjoyable. Underground parking - brilliant Kids eat free - totally a catch as it made the restaurant #1 on my gotta try while we’re here list. Refillable shampoos, lotions etc - SOOOOO smart!! Love it, no more samples for everyone to take home…but such a great cost effective idea! Hmmm Oh I almost forgot! Discount on zoo tickets…such a great idea! Most people are coming to do that anyway (imo) and it saved me time/money.

Nothing!

The breakfast was outstanding and the service was terrific as well. The room setup was a bit odd because the AC unit roared away right beside the bed, this needs adjusting. Some cold, filtered water dispenser available to guests in the lobby would be welcomed. Outside ashtrays, although not a cigarette smoker need to be larger as what available was overflowing and butts scattered all around the sitting areas. Russell had a terrific time as well, meeting every Staff member and was your official Lobby greeter whenever he was available and while out and about for his daily runs. Again today your Staff also found, reported it to the Front desk they, Hainah in turn called us immediately that the ring Janis had lost was found !!! We returned to retrieve it, Thank you !!!!

The bed mattress has seen or been slept in a few too many days, it has saggy spots where others have been.

Ignacio the front desk manager was an awesome person to interact with. A breath of fresh air compared to most of the staff who doesnt even acknowledge guests upon entering the hotel.

Restaurant overly priced for the quality of food. One of the people in my travel group and myself both ended up with food poisoning from this location which was not fun while on a mini vacay. For the room side of things I would wish that the bathtub had anti-slip mat or strips added.

Beautiful hotel. Staff was excellent. Rooms were large and very clean. Beds were so comfortable. If you booked a rate that included breakfast it allowed to choose from about a dozen items off of the restaurant menu. You could have bacon and eggs and a meat of your choice, crepes, frittata, eggs benedict or something lighter. It included coffee and juice. There is a complementary underground parkade

Nothing

They paired up with the restaurant in their lobby for breakfast, which means no regular continental breakfast, but FANTASTIC breakfast. The bedrooms were clean, the beds were comfy, and the pool was awesome with the coolest waterslide. This has definitively become THE hotel for our future Calgary visits. Plus, it's close to IKEA and Walmart, and Costco and so many options for food.

honestly, nothing comes to mind

We had a king room with separate space for sofa & pantry. It’s very clean and spacious. The bathroom very modern & comfortable. The pool is also clean. The staff are friendly and helpful.

It’s not convenient for pool because there’s no change room and no bath robe, and they ask you not to bring pool towel to your room. But what do you do when you’re all wet? The hot tub is nice but why is it foaming? We hesitated to go to the hot tub a second time. Buffet breakfast was not good value for the money, the food was cold and the coffee was bad. Overall it’s quite expensive for the basic amenities.

Property is very clean. Staff extremely polite and helpful.wish more hotels are like this. Big pool for the kids. No noise.

The sofa beds are no good as the mattress is terrible. Asked for a roll away bed but same problem. Secondly the air circulation system in the hallways needs to be looked at as air keeps coming into the rooms and creating a noise.

The room was clean and spacious. I liked it had a microwave and clean coffee maker. Bed and pillows were comfy.

I didn't drive a car, so the location was a inconvenient to find a restaurant within walking distance so I had a dinner at the restaurant inside twice. There was a local cafe and Starbucks nearby, but that's all.

Soundproof rooms, fun water slide, proximity to restaurants and shopping.

The pool room was super echoey so you couldn’t hear anything. TVs were smart but not smart enough to log into Netflix or any other apps so we were stuck with basic cable which, at this point, feels like travelling back in time.

The room was clean and comfortable. The staff was thoughtful very helpful. Nice restaurant right on site. Easily accessible to the highway for downtown shopping, museums, and the zoo.

Pool was chilly. Could have been a couple degrees warmer. Kids lips were blue and they shivered.