Staff were awesome, the setup in the condo was perfect for us (two adults but not a couple) with our own rooms, plus our own washroom, the pool was warm and well looked after. Was exceptionally happy given the price point, wouldn't hesitate to stay again. Plus they actually had good coffee from a local brewer, we went over to purchase a larger bag on the way out of town. The town of Canmore itself was amazing, so many great places to eat and shop.

My only critique was the unit was not air-conditioned and I don't feel like that was explained in the listing. Apparently some are and the staff looked for another unit for us but we were already settled and didn't feel like moving.

Location, pool/ hot tub, in-suite amenities for our family (washer/ dryer, kitchen, lots of room, 2 bathrooms)

Beds were hard. Walls in room were scuffed up. Dishwasher did not shut off and leaked. No close garbage disposal other than a hike through the parkade. At 10:45 am, ahead of check-out, we were rushed by the cleaning team as they attempted to enter our suite. We were on track for the 11:00 am departure and just needed to finish a few quick things, and didn't think we were an inconvenience (but we felt we were...)

Location and value

The pre-check in communication was very limited. The property actually has a fully functional and helpful front desk on site. But that’s never communicated to us at any point. Because it’s listed as a condo/lodge, we were waiting and waiting for check-in instructions but never heard anything. Also there are some requirements for check-in, which are very standard but it’d be nice if that’s communicated ahead so that guests can arrive prepared.

Checkin/Out staff was excellent. Size & location great. Everything we might need was there. Could be painted and updated as on the dark side, but we realize it is a rental.

Bdrm with single bed window was not working. We fixed it so did not report it. (Mechanical function not attached to window) The head of the bed is at the window, so if you open the window your head gets too cold. This is the bed of choice in this room.

The rooms were very clean and decently equipped. The kitchen had most items you would expect to make your own food. The views were great! The condo has a nice layout, with separate spaces for adults and kids.

The condo is showing some wear and tear. Some windows wouldn't open, the carpet had some stains and is worn. We found the rooms hot (we stayed in the winter), with no real control of the thermostat.

They were very accommodating. We needed to change our reservation due to a highway closure and the staff were helpful in shifting our reservation forward by a day. We did get a free upgrade as well to a two bedroom suite. Our beds were very comfortable, a well equipped kitchen. Enjoyed the access to the hot tub that was away from the main pool and that there was a fitness room as well on site. We were in the Cougar lodge.

It is dated and some of the property is showing the wear of the years. If you are looking for a quiet sleep proceed with caution as it is a popular family destination and we were woken up very early each morning by jumping feet above us. If you need a quiet sleep ask for the top floor.

Location was great. Staff was friendly. Pool, hot tubs, laundry, parking, and bbqs were a great perk.

The condo could really use some paint and flooring updates. There was food spatter in the kitchen and on the dining room wall. Dishes all needed to be washed before we could use them. Couch needs a good clean. Lacking bedding for the extra pullout couch and short towels for 3 people on a unit that can sleep 4.

All the conveniences we like: full kitchen (including kcup and pot for coffee), full in suite laundry, free WiFi, half bath on both levels with dedicated bath/shower room, underground parking.

Cookware in kitchen could be updated. Very warm in suite which wasn't a problem in November but lack of a/c might be a problem in summer months (?)

Great location, close to everything I needed. The staff were very nice and responsive—I messaged them about my late arrival at 11 PM, and they replied quickly and made sure everything was ready..

Everything was good—I have no complaints

We got upgraded to a 3 bedroom cause our reservation was flooded, so for the exact amount of money we got a 3 bedroom and 2 bathroom suite.. definitely would go back

There are three hot tubs and you have to go through outside parking lot to get to it