I loved the customer service! Crista, our receptionist was polite and immediately greeted us with a smile. The room that my husband and I stayed in, was lovely,clean and spacious. In the hotel, they have a lovely restaurant called The Library Bar. Ethan our server was super friendly and knowledgeable about the amazing menu and drinks they serve. Chris, the chef's food there is delicious. Her homemade apple pie and homemade chocolate infused with fruits was divine. We ordered the fish and chips and tacos and both meals were scrumptious .Overall the service and the food was a perfect way to celebrate our anniversary.

That we didn't eat at the Library Bar our second day we were there.

Themed rooms were a cool surprise! The hotels facade was very cute. (Looks romantic) Continental breakfast was one of the best I've ever seen available!!! Yum! Has a cute bar called The Library, unfortunately we had no opportunity or chance to go check it out. Cute local shops surrounding the hotel. A quirky stay for a family outing!

Room & Washroom was quite small, with old wear and tear in the tub. No mini fridge in room. 250$ deposit on top of the room payment was quite steep. Was not romantic for a couple celebrating a wedding, but cool for a family with kids to check out!

Breakfast was good though not exciting: appreciated the gluten-free bread and yogurt and everything seemed fresh. Liked the decor: different from the big chain hotels. Staff were really nice. Location in downtown Paris across from the river was brilliant. It was pretty quiet in our corner room. The room was very clean.

It would be helpful to add a minifridge: in the room there was just a Keurig. It would also be a major improvement to have a bathroom fan. One of the lamps/outlets didn't work (oops, forgot to mention to staff). It would also be nice to have a second comfy chair for sitting: there was only one (in our room with two double beds). The room isn't big, but another chair could be squeezed in if the night tables were smaller and beds were closer together. All that said, it was still a nice room and a nice stay. I would go back.

The themed rooms, Tardis elevators, free continental breakfast, Library Bar had excellent GF options, and the Cellar Bar( not advertised nearly enough) was so much fun with live music entertainment on the Friday night. Free parking! Staff in Library Bar were fabulous

Only downside was rowdy pre wedding party making way too much noise in the halls at night. Just oblivious to others also staying at the hotel. You want to give people slack because it’s celebration but just pure selfish behaviour!

The location is lovely. The room was comfortable. Staff was friendly and helpful.

The breakfast was terrible. We have stayed at the Arlington twice before and enjoyed the breakfast. It wasn't fancy but healthy and good. This time there wasn't healthy or tasty items to choose from. Very disappointing.

Sanesh’s customer service was top notch and we felt so welcome and taken care of here. the rooms are tastefully decorated and serviced with everything you need. one of our favourite places in southwestern ontario! breakfast was also great and offers more than continental options

everything was wonderful. maybe just having a smart tv would go a long way for some

This hotel was fantastic value. In a heritage building with cute themed rooms, it has tons of character. There were not fancy perks, but the room was very clean, the bed was comfortable, the staff were great, the location was excellent and there was great character. I haven’t seen such value in a hotel in a long time. It’s a gem.

The bathroom wasn’t as updated as the rest of the room but it was still clean and the shower had very good water pressure.

Love the rooms with thematics, all is clean, right in the middle of town and the hotel looks beautiful. The breakfast was a bit light, but it was still great. Staff was super welcoming and flexible with me and my colleagues.

The charm of the Hotel and being in heart of Paris makes it special. The room was clean and the themed suite made it extra special. We had Edgar Allan Poe, themed with iconic pictures and moody colour scheme. Breakfast was decent. Parking was not an issue.

Our only discomfort was being startled by the decibel level of the air conditioning unit kicking in at 3am.

The staff was always welcoming, helpful and accommodating. They were genuinely engaged in creating quality service and a warm environment. The room was well appointed, spacious and comfortable. The food and service for breakfast and dinner was great! All told, our experience was exceptional and memorable. We look forward to returning to!

Nothing!