Wonderfully refurbished hotel in an old meat factory. The integration of old and new is just perfect. The setting is spectacular right on the sound, very spacious rooms with gorgeous views. Staff were very friendly and helpful with Felipe being a total credit to the hotel. We had pre-booked the guided history tour of the Singular for the day of our arrival and Mica, the guide, was extremely knowledgeable. It was impressive to learn about the background of the whole area and this hotel in particular. We also went on our own to Lago Grey from there for the Glacier Navigation in Torres del Paine. The restaurant, breakfast and bar area were truly "singular" in the furnishings with lovely food and drinks. The sauna, hammam and pool also feature the great views.

The price is perhaps a little high but it's worth it...!

Very unique setting, all interior designs matched perfectly the character of the repurposed building. The rooms were impeccably cleaned, well insulated and all seemed to have the beautiful ocean view, including the entry level ones.

The breakfast selection was quite limited (especially fruit and vegetables in the tiniest cubes) and the coffee was pretty mediocre for a high standard hotel. The trip arrangements limited to 2 hours each evening was inconvenient for us, because we needed to rush back from the park or trips and missed our chance to speak to them.

A great and warm welcome from Angelo at the reception. It show high level of professionalism and hospitality Cocktails superb with very wide range of options and high quality Amazing window at each room that give a wide range view like a portrait — so beautiful and very comfort bedroom Meals exceptional quality and good service for dining

Need to improve timing to respect reservation for dining — we had reservation at 9pm and we were allowed to get into restaurant almost an hour late Baggage arrives almost 30 minutes after getting into room Need to increase more variety of good quality of Chilean souvenir at the shops — seems quite reduced and mostly Peruvian No sign for guess car parking despite quite spacious area — it looks you have to park only in the are for staff

Very unique use of the building combining the historical with the hotel. The open spaces were comfortable with a nice lounge and bar. Service was very good and excursions offered by the hotel were top notch with excellent guided. Highly recommended.

Everything. Spectacular and unrivalled experience. Stunning location, exceptional design and amazing food. The staff were very professional and courteous. Would always recommend to anyone. Their packed sandwiches for long walks were amazing.

Nothing to complain about.

The rooms all have a fabulous view with comfortable beds and nice decor. The bathroom is spacious, has excellent water pressure, and has great bath products. The historic facilities are fantastic, and the decor throughout the hotel matches the aesthetic. The pool and spa are excellent. I wish they were a little larger. Had a good massage. Food is the real highlight, and I was happy we booked half-board. Dinner was wonderful for the quality. Back in Canada, we'd easily pay double, if not triple, for the same quality. The location makes for a great base to explore the region. It's a few minutes outside of Puerto Natales so easy to book your own tours or grab lunch or shop in town.

No complaints. My wife will likely plan another trip back in the future and will stay longer at the hotel. One of our favorites we've stayed at in South America.

Uniqueness, food, bar design, location (the rooms have massive windows on the fiord.) The staff was amazing. Memorized names, went above and beyond. They truly make the experience.

Ended up in the handicap accessible room. Didn't realize that would mean no bath tub and a rather hospital-like bathroom. Took away from the experience

There was a great selection of fruit, meat, cheese and hot food cooked on request. The staff were attentive but not claustrophobic and pleasant. The view from and the ambiance of the breakfast room were exceptional.

Nothing.

This was one of the best hotels I ever visited. It has a unique enterieur with a lot of history that they perfectly preserved. The location close to the lake gives you an impressive view from the room we had and the bar and restaurant were breathtaking with a big fire in the cheminee. I haven't seen anything with such an atmosphere before

we missed our own tea machin in the room but after asking they gave us a water boiler (which did the job as well)

This is one of the best hotels I have stayed in. The employees are excellent, very helpful and friendly. The hotel room faces the lake with an incredible view. The hotel is situated in an old frigorific, with a lot of history behind it. The hotel plans several excursions. They are expensive but worth it.

The excursions are expensive and could be somewhat cheaper. I had one meal at the restaurant, and it wasn't the best food, although the appetizer was great, and of course, the service was.