I stayed at Andaz Hotel for approximately 7 days, during which I renewed my booking 3 times. Overall, the experience was excellent and truly worth highlighting. The hotel's location is outstanding—close to key landmarks and offering a sophisticated yet comfortable atmosphere. The service was top-notch, and the staff were exceptionally courteous and professional, which added a warm and welcoming touch throughout my stay. The hotel also offers several outstanding services that made my stay even more comfortable and luxurious.

However, there was one point I wanted to mention regarding the "Happy Hour" service—an evening light meal offered free of charge to hotel guests. Unfortunately, I was not informed about this service during my booking process or when I received my room keys, despite being a guest for over a week and renewing my stay multiple times. I believe it would be helpful if guests were made aware of such services from the beginning so they can take full advantage of them. Secondly, the in-room TV channels lacked variety. There were very limited options, and unfortunately, no foreign movie channels were available, which was surprising for a hotel of this caliber.

Convenient location. There was also complimentary happy hour during our stay. The Sales AD, Garvey, approached us during the happy hour and offered us desserts that guests who booked through booking.com will receive. It was simply surprising and the desserts were delicious. The checkout was also a breeze and Erin was such an angel for helping us with our luggage storage and arranged for concierge assistance with loading when our transport came.

Staff were very friendly.

Room quality is not good enough for the amount charged. I had a lot of mould in and around the bath and shower area and the bath water ran badly from.the waterfall style tap.such that the flow wasn't strong enough to flow into.the bath and instead ran onto the rim of the bath making a mess on the floor. Exercise bike software in room had no English option and was loked to either no resistance or full resistance with no response to the usual controls (technogym) equipment. Oddly no hand towels provided to wash hands nor soap in the toilet basin. TV pretty much didn't function as the signal to every channel was so poor it was unwatchable.

Great location, super convenient to travel to and from, nice ambiance. Very attentive staff, room are well cleaned everyday.

Price is on the high side. Furniture needs to be updated, bathroom floor has patches of stains and the water doesn’t drain very well. The exterior window is very dusty and the room is facing a construction site.

Boutique hotel vibe, with an impressive display of contemporary art. The chengyu inspired exhibition present all over the hotel intriguing and esthetic. Along the art itself, even some windows and a table carried engraved chengyu. Very good location in Xintiandi cool neighborhood. Check in, check out and all interactions with the reception staff efficient and warm. It was a truly nice experience for our family of 4.

Great location, especially if you like to be surrounded by aspiring locals and travelers that tend to hang out in Xintiandi. Most creature comforts are included in the price of the stay, including free snacks and a decent gym area. Staff in all parts of the building were super friendly

While most included amenities go above and beyond expectations, there are opportunities for sticker shock. $90+ USD for laundry service on about a dozen items? Yikes.

Location great, room good, service super (mostly). I also wanted to compliment John, concierge area. He was tremendously helpful to help me track down a delivery, really spent time on it. Lynn was so nice and kind to give me an upgrade!

No lounge access, except for lobby. And “happy hour” selection was poor and limited, repetitive.

The room, the food, the location and the team all fantastic. After 6 years the team welcomed us and still knows us. Thanks to John Tang, Nicolas conciërge and the leader Jayden.

Cleanliness and proper place

The mini bar choice that they offered wasn’t so good. They use ready made coffee. I expected that more of staffs at hotel this level should be able to speak English. But very few of them can, especially at lobby lounge only one person can speak English which was difficult.

It was line coming home I come to this hotel alteady more than 8 years Only one thing : some furniture has been coming in time and needs to be refurbished Just a recommendation to the management

The furniture in the lounge is too old in the meantime and needs to be replaced