Front desk staff , all of them day and nigth shift: oustanding. Hotel very clean and excellent breakfast

I'd love that that the hotel was clean and comfortable. The restaurant is cheap and the pool was great

Everything was ok

Staf it's eceptional and very helpfull

muy bien todo

Pool was nice

Staff didn't talk to me at all when checking in while there was apparently an issue with my passport. Then my room key didn't work. Then then spent 20 minutes trying to get the air conditioner to work. Moved to be room. Hotel WiFi never worked all night and next day.

Two blocks from the beach not a beautiful neighbourhood though but safe. Staff really good

The price of the room doesn't worthy. The pool is little and the view to the beach is just a little bit because the main that you can see it's a potrero just in front..

Friendly staff and cleanness.

No hot water and a very annoying tour seller. Breakfast could have been better and not many options for HOT dinner.

The location, it was close to the beach and the pool was alright. Also, it had a grocery store less than a block away.

We booked two rooms, one for 4 people and one for two. The first member of the staff when we arrived was extremely rude when explaining the taxes on the stay. The breakfast was consistently bad. The AC in one of the rooms was subpar. The elevator took forever as it was one single elevator for the whole hotel, and it was packed. One of the bathrooms (in the superior room 502) had a dead trap of a bathtub with extremely tall sides that required you to enter it by sitting on the side. We requested a change of rooms and they couldn't accommodate it initially and gave us some construction stool which made it even more dangerous as it was very slippery when wet. This made it so we had to share one shower amongst 6 people in the other room we had booked. Eventually, we got a change of rooms, which was a small downgrade, but that was fine. The noise isolation was bad, and since the hotel is located near one of the main roads, the noise from party buses and regular traffic was quite noticeable. The bathrooms don't have hot water, which was not a huge deal since Santa Marta is quite warm, and the "cold" water is not that cold, but it could be a deal breaker for some people. Additionally, the hotel partners with a touring agency, and you get hassled by the touring agency inside the hotel lobby, which is extremely annoying. They went so far as to share my phone number with the touring agency without my consent, and they cold called me to offer me tour packages.

Great location and an extremely friendly staff that went out of their way to make sure we were taken care of. Everything worked really well for the most part.

Breakfast served in the mornings were not good and was very ordinary. The juices were watered down, the coffee with milk contained more milk than coffee and started to curdle and did not taste like coffee at all. We asked for an iron which happened to be an antique that burned holes through one of our shirts. Pictures make the property look much more upscale than what it is. Dont stay in room 501 because its right below the pools pump house and it makes quite a bit of noise.