Personnel in this hotel is just amazing. If I was to rate the best thing there, people would be it. Everyone from front desk to waiters in a restaurant, amazing. Hotel is nice, with a great location, overlooking Zagorje hills. Room was big, clean, comfortable and jacuzzi is a great addition. Spa and wellness also really nice. A la carte dinner really nice, a bit pricey, and waiting was definitely to long (one hour for 3 meals) someone above our room was smoking weed all day long and the smell was annoying. Also, hotel has 27 rooms and only 10 parking spaces, so we had to park on the street which is steep and narrow. But besides that, I would come again.

We stayed at the hotel for the second time. The hotel is very comfortable and pleasant. A great thing is the jacuzzi in the room with thermal water, so we used the wellness only to a limited extent if you have a private one. I recommend accommodation with half board - the choice of dishes at dinner is impressive, dishes always made from seasonal ingredients, interesting and imaginative in the format of fine dining but with large enough portions to fill you up. The breakfasts are also generous and varied. Also interesting is the offer of the wellness center in the form of massages and other activities, which are not a problem to order on the spot and the prices do not differ much from the regular prices in the city. Parking is possible directly at the hotel (although with the fact that there are blocked places for charging electric cars and, of course, also for the disabled, it is likely that it will be a bit difficult to find a parking place during a busy period, and given the location of the hotel on a hill, I would probably not want to deal with alternative options down in small town)

I can't find any negatives, only two small things as a warning - if someone is less mobile, the elevator to the restaurant is located on the mezzanine and you need to go down a few stairs. The second warning is about the arrival - repeatedly, the navigation guided me to the hotel from the lower side from the hospital, but be careful, it is a one-way street and then you have to turn around and go around it - you have to come to the hotel from the upper side, like from the cemetery.

Huge room with balcony and great views of the surrounding hills. The included breakfast selection was excellent, and food at the restaurant overall was very good. The hotel has a nice small pool, with saunas and steam room, and the spa treatments were good and well priced.

There were no accessible plug sockets in the main room - we had to either move the sofa bed, or unplug the mini bar. Supermarkets and a couple of restaurants are a short walking distance away, but visitors with reduced mobility should be aware the hotel is up a steep hill.

We really enjoyed the tub in the room, very relaxing. I enjoyed treatments I paid for, very nice atmosphere overall. We had half board, both were very good quality food, always served by nice staff.

There were few things in the room, that would need improvement, like parts in shower falling apart or fittings under the sink. The mattress was too soft and bed was overall smaller size.

Beautifully appointed spacious rooms boasting a large, private balcony. Exceptional housekeeping service and very attentive staff throughout the hotel The 5-course dinners were absolutely delicious and uniquely conceptualised from savoury dishes to desserts. The entire atmosphere was peaceful and intimate.

The hotel truly leaves little to be desired. I would prefer more recreational activities; however, Krapinske toplice offer great hiking routes, and there is a swimming pool within the Aqua Vivae centre at a 5-minute walking distance (although their rates are quite steep).

The jacuzzi, sauna, spa, swimming pool and the food. Even though we’re not able to finish everything, the 5 course meal is amazing value for money, the presentation is great. For kids they get to have 3 course meal. The bar is always open. The people are always kind and ready to help.

The staff was very approachable and friendly. The food was great. Lastly, the hot tub in the room is an absolute win.

One minor thing I’ve noticed is that the TV couldn’t rotate enough to be watched from the hot tub. Considering that it has a “swinging” arm mount, I’d recommend moving it a bit to the left (room 28)

The property is wonderful, the room was extremely spacious, the view is fantastic and everything is spotless clean. Added to that, wonderful staff be it at reception, the restaurant and housekeeping. This was an unplanned stay due to issues with the car, so we were not prepared to try the spa, but we were really delighted. Very pleasant stay.

Food Staff Cleaness Spa Parking

Tiny pool, the one outside is so tiny you won’t use it. Inside the pool is also smaller then we thought, also our teenagers were not allowed to enter the spa, they could do certain hours when kids can enter.

our stay was exceptional. Staff is extremely friendly and helpful We loved our room and the spa. Very nice surprise was the 5-course.dinner. All courses at dinner and also the breakfast were wonderful, compliments to the chef!

everything was great