The location is brilliant, the food was great. We particularly loved the Sunday roast! We went for a birthday celebration and the staff were lovely. We even had an upgrade to an en-suite which was gorgeous. Comfortable bed, lovely seating area with fireplace effect and a jacuzzi bath. The roof top bar was brilliant also. Great music and atmosphere in the evenings! We tried the spa which was great (separate sauna and steam for women in their changing room also!). The water in the pool and jacuzzi wasn’t as warm as we expected but was very clean and comfortable.

The only thing we didn’t like was that with both rooms and hallways leading to rooms we had, there was an undertone smoke smell and the roof top bar has indoor smoking so prepare to smell like an ashtray after! I guess to be expected in hotels as they are mainly smoking friendly in Cyprus but as non smokers who live in the uk it’s something we really notice and struggle with.

We've had the pleasure of staying here several times, and somehow, each visit surpasses the last. This time, we were delighted to receive an upgrade to a stunning suite, complete with a lovely bottle of wine and an array of goodies—a truly thoughtful and appreciated gesture. A special shoutout to Mr. Sami, the exceptional manager who is always on hand to ensure every need is met, and to the incredible customer relations team, especially thanks to my dear friend Somto Obi, whose smile could brighten anyone's day. Great to meet the new customer relation officer Kaan Oz. What truly sets this place apart is the personal touch. From the restaurant staff remembering our drink preferences to recalling my husband’s favorite football team, the attention to detail is simply unmatched. It’s like coming home, but with five-star luxury. This hotel is more than just a place to stay—it’s a haven where you feel valued and remembered. We can’t wait for our next visit!"

Nothing!

This is the third time we have stayed at the Lords Palace & it never disappoints! We had a suite this time & it was absolutely amazing & very luxurious. The massive room was extremely comfortable & spotlessly clean as was the rest of the hotel. Staff were really lovely & couldn’t do more for us. Breakfast was delicious & plentiful with a very varied choice & the pool & outside areas were outstanding. A night cap in the lovely sky bar with beautiful views over the hotel pool & surrounding area was superb. We had a great relaxing stay & we will be back!

There was nothing we did not like!

The staff , particularly the Nigerians working there were outstanding in terms of courtesy, respectfulness, friendliness and their fluency in English surpassed the other staff working there. When asking for directions Obi in particular would go above and beyond recommending sights bars places to exchange currency along the way. This was what you would expect in a 5 star hotel. I think these staff members should be promoted. The breakfast buffet was also superb. I would like to revisit with family members.

One point was the Turkish attendant at the coffee shop down stairs took 5 Euro which I had given to him by mistake instead of lira . He thought it was a tip ! There was a miscommunication which I did not have with the Nigerian staff Success, Oni or Abdul Rezza who were just brilliant. I would return for the service. The food at Sky Lounge and view is stunning. I paid in Euros and was given Turkish lira change but this was not explained to me beforehand. Be careful as they do not accept Lira at Larnarca airport and the hotel will not change this. On the Saturday I could hear the bass from the music until 3am but I used to live in London and managed to sleep through the noise. People with young children or light sleepers may have struggled more.

Excellent service upon arrival, we were upgraded to a suite, as we were early they escorted us to lunch & then we were offered the pool & beach facilities until chech in, RAJ in the restarant look after our every need throughtout our holiday, Customer relations GIZEM & DEMIR (hope i pronounce correctly ) did everything in there power to make our stay unforgettable, they arranged a special birthday table for me with cake & photo shoot, what can i say amazing first class service! Upon return to our room we found more suprises a bottle of wine & yes MORE cake:-) special thanks to the front office manager who took him time to help us one day & to dear Hassan & Septerber at Esquire beach.. 5 star service all round, we have already booked another stay for this september with them.

Nothing!

Great location and very nice hotel. The room was a good size, comfortable bed and very good shower. The roof too bar is great for drinks and snacks. We arrived in February/out of season so lots of works ongoing so limited access to outdoor facilities. The shisha bar is a great spot to chill with a few drinks… gym/spa/pool/hamam are all great… outdoor pool is massive and would be great in the summer… staff very freindly and accommodating- overall 8 out of 10…. 😃

Nothing really negative to say other than the food - there was a good selection of food on the menu in the roof top bar but I would not order steak! Poor quality meat! The breakfast/lunch/dinner in main restaurant has decent choice but not what you would expect from a 5 star hotel.

The breakfast was amazing.

The view actually included some old apartment buildings that seems to be right in the yard of the hotel. The SPA was advertised to close at 9 but when we arrived there at 8 pm they had already closed as there were no guests. The Casino is mostly electronic games, few tables with croupiers and people were smoking inside. Not quite a “Casino Royal” experince. Very, VERY limited parking if you do not want to use the valet parking service.

Service was amazing, Ms.Ozge from Customer Relations really took care of everything you could ask for. She was dedicated, answered all our questions and helped us immediately wherever she can. Cleaning was great, Ms Derya cleaned our room and every time she smiled and helped to my children. Breakfast was excellent, fresh juices are so tasty, wished it was not extra. Location is great, we walked a lot to the center

The service from the staff who greeted me was first class, particular Oli and Obi whose communication skills and English were excellent. The size of room and quality of the furnishings was superb and the all inclusive was good value, although the food in sky bar was even better .

There was a smell of foul water during the evening. There were some renovations which may have affected the plumbing / drainage. The manager swiftly arranged a room change to a suite . I gather renovations are due for completion in March so it should not be an ongoing issue.

The staff was absolutely amazing! There was a young man in the Spice Restaurant, I'm sorry to say I didn't get his name, but he is studying to be a nurse, who provided absolutely amazing service! The personal assistant via your App is excellent and we used it several times to book massage services, reservations to the AlaCarte options, and several other things. The price was superb in relation to what you get and it can't be beat.

I didn't like having to pay extra for Turkish Coffee! Also, our mini-bar did not appear to have the capacity to be turned on to chill the contents...