The staff at this hotel are super helpful and friendly - we really felt that they went above and beyond to smile and make conversation, which goes a long way. On arrival the receptionist was really helpful and gave us loads of local information. The breakfast we found was better earlier rather than later - by later there were less available options. The pool and bar area is really nice and we enjoyed a few drinks there when the weather was good enough. The hotel is really clean and the rooms are spacious. We really enjoyed it and would go back.

The hotel is not a looker from the outside, but there were lots of positive inside - it is much nicer inside than out! It's a 10-15 min walk (mainly flat) to the main part of Como but it was not far and the hotel in a more central location would clearly be a lot more money. I try to eat gluten free and this hotel (and Como more generally) was not terribly well set up for this - there was no gluten free bread/cereal. They also don't give you milk for tea/coffee in the room, but I don't think they are used to this in Italy!

The garage is too tight and the staff need to be contacted to open it even when going out Also, there is no clothes iron in the rooms and we need to go to a room near the reception for ironing

The staff couldn’t be more helpful. Although a little out of the old town area it’s still a good location within easy walking distance of the old town and lake. A very good breakfast with excellent service.

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Staff went out of their way to make our stay comfortable and enjoyable. Breakfast was delicious!

Bigger and more updated TV’s

Comfortable room. Nice breakfast with great variety. Friendly and responsive staff - immediately adjusted room temperature when we asked. Free parking outside the hotel (safe and convenient). The room was fairly depicted in the pictures at Booking.

The neighborhood was unwelcoming.

The friendliest of staff always willing to help and always polite. A big thankyou goes to the barman at the pool bar who was so accommodating and lovely.

Lack of taxi service as it was not walkable for the elderly into town centre. Otherwise everything was lovely with the hotel especially the pool area.

The pool and pool bar were nice. Clean room and facilities. Aircon worked well. The staff were helpful and friendly.

Would have preferred an exhaust fan in the bathroom. Breakfast was a bit expensive for what you got as we just came from Venice and paid 15 euro for breakfast and there was bigger facilities and more options.

Breakfast was very good, Hotel and rooms were very clean and tidy. All staff couldn't help enough they were excellent.

Top floor pool and terrace doesn't open until June.

We had a good sized, bright room with a small balcony. Staff were very helpful (good suggestions for places to eat), and friendly. Good breakfast. Takes about 8-10 minutes to walk to the start of the old town, and then around 12 to the lakeside. It's level walking, so we were fine with that. There are some restaurants/bars close by, a particularly good one about 8 mins walk. Plenty of other places once you get to the old town. Silk museum a short walk.

All the windows in the public spaces have net curtains, so it feels a bit 'internal'. A few pots of shrubs/flowers outside by the bar area, and open curtains would make it feel more inviting. In the breakfast area (which we liked as it's spacious), it would be nicer if you could see out to the hedging by the windows at the food area.

Nice size Room with comfortable beds. Good water pressure. Excellent breakfast. But the staff is what makes this hotel awesome. From the front desk to the breakfast staff to the cleaning crew, everyone was nice and helpful. Had an issue getting a taxi for over 45 minutes (trains were on strike and no taxis seemed to be available) and had a train to catch and anxiety and stress was building as time ticked away. Elena went above and beyond. She was a Life saver. Finished her shift and took our family with luggage to the bus/train station (got there 15 minutes before departure). Thank you Elena for saving the day.

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