Rooms are big enough, bathrooms have everything you need. Front Desk staff was amazing from the very beginning, even before my checkin. They went further and beyond to accommodate to my needs. The hotel in general is pristine clean and the pool is nice when weather is hot. Breakfast is great and the entertainment area has cool things. Housekeeping and restaurant staff are super kind too. Food availability 24/7.

Parking is an issue, if you come with a car to Guayaquil or you plan to rent one, don’t come to this hotel. The parking is far away, it will take too long to get your car from valet parking. If the hotel is full of guests, there won’t be parking spaces and they will send you to another parking to park your car for yourself. Most of the bell boys are fantastic, but some are not that nice. It’s a lottery to be helped depending on who’s on duty.

I arrived at the hotel at 4am, super tired, the hotel arranged to pick me up even though my flight was delayed by 3 hrs. They were understanding and helpful about it, I loved that they contacted me to my personal number to keep up with the status of my flight and pick up arrangements. The room was spacious and comfortable bed and cleaned. The view of the garden with pool and a waterfall was a nice touch of the hotel. Friendly staff always showed me extra help. The location was so convenient and so close to restaurants, stores, tourist sites and malecon.

First, the driver whom picked me up was wearing dirty clothes and no name tag or any hotel name on him, so for a bit of time I was a bit nervous, we walked through the parking lot to get into his old car again I was skeptical. Second, I was not impressed by the quality of their breakfast, the ceviche was served in a shot glasses. Also, the guy that served the food gave me the impression of being stingy, there weren't many options for food.

Nicely decorated clean room with TV cable channels, excellent air conditioning, complimentary bottles of water, complimentary welcome cocktail drink in modern bar, comfortable bed, clean bathroom, daily complimentary full breakfast with various delicious food options, excellent restaurant for other meals next to beautiful garden and pool with overlooking balconies, interesting historical photographs of the city on room floor, very courteous pleasant staff; appreciated front desk phone call upon first entering room, security guards at hotel and restaurant entrance reassured safety as well as front desk arranging secure taxi service to airport upon checking out

Nothing could have been better.

The pool, restaurant and the sport facilities on the roof.

The hotel is big so it takes some walking time to get to your room. The staff were friendly but forgot a lot. We had to pay for a late check-out. Later the receptionist called our room to tell us we had missed regular check out. Then he also asked us what time we were leaving, even though he just called us a taxi to take us to the airport an hour later... That was a bit annoying.

Didn’t try the amenities but in the past have and would recommend it. The meals there are fantastic including the room service. The only issue with the room was the air conditioning unit ceased so we had to move rooms. Much better afterwards. In same building you have a very nice restaurant for anyone, a lounge bar, and a bakery to die for.

As stated the air conditioning unit ceased so we had to change rooms.

The whole property was wonderful. Fantastic breakfast buffet. Best ever. We stayed here on our way back from the Galapagos and loved the pick up service at the airport.

We were on the fourth floor and above us on the 5th floor is a racket ball court. We heard the sound of play banging around until we finally phoned the front desk. It stopped at 10:30 pm. Therefore do not get a room on the 4th floor specifically the odd numbers 401 etc.

The room was very comfortable and the AC worked perfectly to cool the room! The restaurant downstairs had a vegan option for dinner; which was lucky as all vegan restaurants close by were shut. The staff were very helpful. The next morning they gave me a packed vegan breakfast as I was flying early! The receptionists took great care in checking with the kitchen that the items I was given were vegan!!

N/A

The hotel is well maintained. Breakfast was great, the pool and amenities too. I would like to go again in the future.

I did not like to have to pay for an additional person. It is the first hotel I had to do so. Usually, you pay just the room. Also, I did not like they sent me an external link to do the payment for the room. I spent more than an hour trying to do the payment. They ended up using the card at booking.com at the end.

Loved everything about this place! The facilities are perfect and the staff is incredible. I booked a massage and it was the best I have ever had. The breakfast is great and the facilities are all exceptional. I booked again and will again and again. I worked remote from the hotel and didn't feel like I needed to leave (even though I did for the Malecon, Park with Iguanas and restaurants)

Breakfast was exceptional, so much variety. Pool was very cold, but suits those people who cannot handle the heat. The room was large, clean and well equipped with shampoo, conditioner etc.

The driver sent by the hotel to take us to the airport is my only complaint. He was not punctual, nor was he waiting where we were expecting, so given those factors plus the time of day, we were close to missing our flight which made the end of our trip very stressful.