Great fun!

The boat rental through the hotel was a disaster, paid over $3k for a private boat and upon arrival it was a shared experience with 20 people: was told it was private. Got scammed!

property was exceptional

main complaint is the taxes charged..first and last time at this property.

The location of the hotel is brilliant but like most big resorts it needs a lot of improvement. Mostly with the staff. Some are just plain rude and either shouldn’t be there or need retraining in the art of hospitality!

The food is very mediocre to say the least. When I make a booking in a restaurant for 8.30, I expect to be taken to my table and seated at that time. Not half an hour later. The restaurant barely had anything available on the menu and our food didn’t start coming out until nearly 10pm! Just unacceptable level of service in a high end resort.

So many amenities! The pools were very nice. The rooms were large and the beds were very comfortable. I thought the restaurant options were wonderful! The Casino was a lot of fun and we all enjoyed the Baha Bay water park.The staff was lovely.

The food is seriously over priced, to the point of ridiculous! There should be an all inclusive option at this resort

All were good, not excellent! Choice were adequate. Prices just were very expensive for what you had. Don’t think we will be coming back.. Casino was adequate also. Not worth what you pay for sure, and the staff not very accommodating.

Everything!!! The food, the service, the drinks, basically all and too much to go on about!

The Grand Hyatt has everything you need. The grounds of Baha Mar are kept very clean and beautiful. We had a basic room but it was fine for our group of four. Everyday we went to a different pool or area of the beach and just really enjoyed the environment. We used the water park and it was very nice. Overall, we loved our stay at Grand Hyatt Baha Mar and will be back within the year.

For those travelling with teens and younger, there should be a few more food options in the evenings that are not expensive or long waits. Having all the food trucks on the beach open just a couple hours longer would help. Not everyone travelling wants big expensive meals or to make reservations at the pizza lab. A pizza place shouldn't be a two hour wait for families. By the slice options would be nice at a walk up window near the Pizza Lab. We had several people on the beach come up from other hotels on cable beach trying to sell timeshares or schedule appointments to sit through presentations. Would be helpful for security to have a person at the edge of the property to keep them away.

Staff was amazing. Food was great. Royal Blue golf course was great.

Bathroom shower in my room was a little mildewy.

The entire Baha Mar resort is amazing and this was our second time vacationing there. The room was comfortable and a good size, and all of the amenities are fabulous - great restaurants, beach, a plethora of pools, the waterpark, etc. I LOVE how it's only 10-15 minutes from the airport and a quick direct flight from NYC. It rained one day this trip so we booked massages and the Spa experience was GREAT! I'd definitely book again next time even if it's sunny. We had a great time at the new Baha Bay beach club also! (there is a food/drink minimum for chairs but you'll easily hit it and then some...!)

This was my first stay at the Hyatt - last visit we were at SLS. Both hotels share nearly all of the same amenities so you can definitely choose based on price for your dates however I did prefer the SLS over the Hyatt. The Hyatt is more than double the size as SLS so I found it to be more crowded - the elevators, the front desk, etc. I also like how the SLS has an actual lobby whereas the Hyatt is basically just the check in area and then the casino floor. Also be warned that food and drink on site are expensive and subject to automatic service and VAT charges. IMO it's all worth it but can be a little shocking when you're there.

The pools are great and there are plenty of restaurants. Rooms are good and clean although a couple of times our rooms didnt get serviced. Water park is fun. Wildlife was nice to see.

It is in the middle of nowhere. You are stuck in an extortionately expensive Disneyland where a scoop of ice cream cost $11 plus service and tax and a cocktail $20. There is pretty much nowhere within walking distance and taxis are ridiculously expensive. Next time I would stay somewhere with more authenticity - you literally could be anywhere - I was desperate to escape after a few days. Also the service was not great - rooms didnt always get serviced, our robes never got replaced, service in the cigar bar was slow depending on the staff and some staff were pretty miserable.

location

expensive to eat, only 4 bottled waters a day left in room otherwise you have to purchase water, ice maker on our floor was empty half the time, have to pay for late checkout