Breakfast was generous and staff very attentive. The space is extremely cramped and uncomfortable. Hot food to order was very good. Last 2 days the poori Bhaji was very bad, pooris were cooked over extremely high heat - cooked on the outside and raw on the inside. Jalebi was a real treat. Chicken dish on offer every day, definitely give it a miss. Excellent chai and filter coffee. Good selection of breads.

Had dinner with friends at the Konkan cafe. Beautiful decor and good staff were the highlights. Food was very disappointing. The chicken curry was very lacking in flavor. Lamb biryanis had perhaps 3 or 4 pieces of meat, no flavor. Veg curry was good. Paratha was nice. Dessert was better than the meal. Not recommended. Not sure how a lukewarm shower translates to environmental benefits but I disliked the lack of hot water. Rooms are revamped and minuscule compared to the room we stayed in before. President hotel is about profit and we definitely did not enjoy it as much.

Second stay and it already feels like home. We really appreciate the service from the heart which is provided here in all outlets. Our special thanks goes to Sagar from breakfast and Prapti from guest relations who made us feel even more special and who read our wishes from our minds before even telling. The hotel is led by an extraordinary GM, who is present during the whole week and shows honest interest in his guests needs in all ways and also has time for a quick chat besides his daily duty which makes the stay even more personal.

There was some construction going on and due to our tight travel sheduele and necessary rest we did have some trouble sleeping at the beginning but the problem was solved immediately to our fullest liking and again we appreciate the handling here.

For the entire duration of our stay, every staff member we met - from Duty Manager to housekeeping and laundry, porters and security - were nothing short of excellent. Over a 2 week period, the staff we met included: Front desk: Shiva, Ayaan, Rutuja, Sonam and others Trattoria: Sagar, Rajeshree, Mark, Mayuresh, Ian, Manjunath, Mansi and others Konkan Cafe: Laxmikant and others Housekeeping and Laundry: Mahadev, Rohit, Abhinav, and others Porters and Security: Carlton, Shamrao, Ramesh, Chandan and others There are many staff members I haven’t mentioned as the list of names would be too long. Suffice to say their service was excellent, they were very friendly and polite, did their best to make us as comfortable as possible, and went out of their way to make our stay amazing. I cannot praise them all enough. We would recommend this hotel to everyone looking to stay in this area, and will try to stay there whenever we visit Mumbai.

The room was old but very functional, with a really comfortable bed and a fabulous view of the sea. The breakfast at Trattoria is considered legendary and rightly so, with a sumptuous range of foods, perfectly seasoned and cooked. There were a few minor niggles, especially with room service, but that was mostly due to my very specific requirements. Chef Chatterjee resolved all my issues and arranged a perfect meal for me.

There is construction right outside the hotel which blockades the entrance, but that is not within the hotel's control

The location

amazing staff, great location and good food! i also used the spa services while i was there and had one of the best massages of my life! thai pavilion is a must-try restaurant as well. the breakfast options in the morning is quite varied, catering for both local and continental cuisine. the staffs were all very polite and attentive to our needs, a sign of good training! the premises were spot clean and the location is well known among taxi drivers, which makes it easy to travel by taxi from the hotel. the view from my room was stunning, immediately putting us in a good mood every morning!

The friendly and understanding treatment of the staff , the cleanliness of the hotel and its comfortable surroundings

The only thing I didn't like about the hotel was breakfast .. There weren't enough items for breakfast .. Most of what was there was from Hindi cuisine, famous for its many spices, and that didn't suit me because I wasn't used to breakfast on spices .. I wish there was a Universal Breakfast that would allow everyone to choose what suits them .. I had booked my breakfast stay for 3 days, I ate only a meal and did not repeat the experiment .. All features of the hotel is great, except breakfast.

Nice quiet room on the 7th floor. Spacious room, full amenities, instant hot water, super clean, top of the line linens, blackout curtains, nice view. Cleaning staff were awesome, plenty of coffee, tea and creamer. Comfy bed, good lighting. Gym was top notch and the pool area was nice. Staff very professional. Great breakfast buffet, one of the best.

Small charges for English language channels was annoying. Restaurant prices were the highest in India. Not worth the price, but the food was good. Don't book taxis or transport through the hotel.

The highlight was the breakfast, even though the spread is not vast, everything on it was exceptionally good. They do not have any live counters but most stuff can be ordered. The staff is very polite. The rooms are really comfortable and they offer an option housekeeping in the evening as well. Special mention to the 12th floor housekeeping staff, the laundry and tailor, the concierge, the entrance security and the duty manager who checked us in.

I had an excellent stay at this hotel. The property itself is well-maintained, offering a comfortable and relaxing atmosphere. The rooms were very comfortable, making it easy to unwind after a long day. The staff were incredibly friendly, always ready to help and make sure everything was perfect. I highly recommend this hotel to anyone looking for a quality experience with great service

There was an unpleasant smell in the hallway as soon as you come out of the lift before entering the room