The facility has a good restaurant, and our most critical coworker loved it and had NO complaints. ALL our requests were answered promptly and ACCURATELY, by the reception desk. Be it water midnight, bringing essentials from nearby shops, helping us find taxis. The entire team is kind, energetic and genuinely helpful. The kind bell boy, security personnel, the humble lady, the great check-in person at 9AM on Feb 5 and the smiling housekeeping team. I really loved how they had a good selection of mags & newspapers in the waiting area. Having the experience of staying in Le Meridien, Hyatt, Shangri-La, the team at Hotel Ozone, surpassed their hospitality and kindness, going above and beyond.

Everything was perfect. No complaints.

Overall good stay, room was small and compact but has everything. hotel is not having restaurant but a lots of good options near by. Staff was very helpful. Gateway of India is approx. 2Km either you can walk else take a bus or cab.

Every this was good in the hotel considering Mumbai small room size with no parking space if you have to park you vehicle you have to park on the road.

Sushma, the guest relations manager, is a gem. She provided a warm welcome and went above and beyond to help us plan our days during our shorts stay in Mumbai. The other staff were great too! The hotel is located within walking distance of India gate and other attractions. The room was compact but clean and had everything we needed.

The staff is very courteous, warm and ready to help. Room was small but clean. Could provide a small working table so that laptop can be used while sitting on the chair provided in the room.

Breakfast was not provided. It is a hassle looking around for breakfast when you come for a leisure and want to relax.

Great location in Colaba, especially for me as I was returning to the neighborhood I lived in for 6 years. New hotel, big windows, small room but comfortable and clean

They were not ready for a 2:00pm check-in. No hot water in the morning. Also, it’s a wet bathroom - no shower stall

The hotel staff was very nice, they are always ready to help you. Viresh Sushma Prashad Sharthak Thank you

At 3 o'clock in the night, the electricity in our room went out. It was a technical issue and the hotel staff immediately fixed it.

The staff was good and very friendly. Provided us with all the help.

The room size was a bit small and the room service menu did not have much to offer in sweets

The location was good, near Gateway of India, Marine Drive, and Taj. The staff is very cooperative. Due to the nearby fish market, faces smell issues.

Helpful staff. Comfortable stay

No 24 hour room service

Staff and cleanliness. Courtesy of people. They were accommodating to our requests

Size of room. It was too small.