The room was nice. However the beds were not the most comfortable. They are also in the process of a renovation, so at 10am on the nose, chipping started above us. And access to the pool was cut off (they told us to leave the hotel, walk around the corner, and access it from another hotel). So we didn't use the pool. The location was excellent.

The garage looked problematic. Areas were shut off for renovation, and there was a burst hose bib. It kinda felt like the garage could collapse (crumbling concrete everywhere). As a result, parking was VERY limited, and if unlucky, a pain to access your car. There were 3 levels of parking but only 1 level was accessible directly by elevator.

Breakfast was great. The room was good except a little crowded with furniture. Location for shopping and tourist attractions was excellent. I've stayed there a few times before (under the Novotel name) and will stay there again when coming to Ottawa. Nothing changed except the name; all remained a great place to stay.

Just a less crowded room. I have to use a walker, and the path from the door to the window bed was a bit difficult. The problems I had were because of my mobility issues, i.e. heavy door to exit while trying to get walker out at the same time.

Really clean, quite luxurious, very comfortable beds and bedding, the staff were so helpful and kind - helped us with maps and spots to visit and even gave us a warm cookie on arrival! I was travelling with my mum who hurt herself and so we stayed in for the evening and the TV and feel of the room made us feel like it was a cosy home cinema

If I had to be really picky, the pool is a little bit dated and didn’t feel as clean as the rest of the hotel made me feel

Very nicely furnished, well-equipped, exceptionally clean room. Nice pool and gym, well-functioning air-conditioning, no pre-payment required.

Parking only in a parking garage nearby requiring extra payment. Also, staff was not particularly knowledgeable about the costs: I was told it would cost $30, while it was $20 only. Also, damage deposit was not the same in reality ($50) than in the information email ($250), which was a bit confusing. I guess hotels have good reasons to require safety deposits, I still dislike them (e.g., the inspection never occurs before/upon my departure so it is up to the hotels benevolence whether to reimburse me or not; I could not dispute any damage after departure).

Location was perfect for exploring the city. Restaurant great for either dining, drinks or just relaxing and reading. Quiet location inside and outside.

Didn't find the sofa in the room comfortable for relaxing and reading. Would have preferred the wing chairs from the restaurant/lounge area. For us technically challenged, a little cheat sheet with directions on how to use the ac would have saved some time.

Location was great, right downtown. Rooms were clean but small, We went for lunch, last minute and the staff accommodated us which was very nice. I super appreciated that you put us, I reserved two rooms for family, in an adjoining room. First time ever that my request was given and it made things much more pleasant for us and easier to leave together. Thank you.

Parking sucked as we had to park at the mall, no parking on site and it is expensive, your hotel parking would have been the same price. Price for the room is way too much. The most unpleasant part of the trip was that we had to return at least 3 times to set our keys to work. They kept losing their power, I had mine in my purse not near any electronic devices so no reason to stop working. Both rooms we had, had the same problem.

Great breakfast in the nice restaurant; location - right in the downtown, walking distance to many main attractions. Spacey room; quiet, separate A/C units for both parts of the room. Delicious cookies upon arrival.

Due to location, absolutely unsuitable to arrive by car with family - to unload things you have to park on the street. A little ring is blocked by guests cars with nobody to navigate or control it. Dedicated zone with the 15 minutes limit were occupied by cars parked there from afternoon until late evening. City parking around the corner with people entrance/exit through the mall. Key card wasn't working at the first try, so I had to return to the reception. Had to proof I had free breakfast - not sure why they can't see it on the booking. One A/C unit wasn't working. Lack of towels for one more person. I don't feel I get value for money.

Location was great for us, we had an event at the Rogers arena. The start point for skating on the canal was right out front, Mall access was a bonus.

The pool access was out of order during our stay, we had several families staying there for a cheerleading event & the girls were looking forward to pool time - we had to trek to around the corner to ‘Les Suites’ in the snow to use the pool.

Location was good - central to many restaurants and pubs, etc and also the major tourist attractions Good restaurant on site, buffet breakfast was $30pp, definitely overpriced!

will give Hilton benefit of doubt as they apparently have just taken over this property - lighting was very poor in our room, room was oddly layed out - elevator lobbies and corridors also poorly lit! On the plus, interior decor recently upgraded.

Location is amazing. Breakfast is really great and fresh, with lots of options. The room and bed are comfortable, and the shower is lovely. Staff are very friendly and helpful.

The regular parking garage is closed for renovation right now, so you have to park at the mall across the street. It’s actually cheaper, but a bit of a walk with luggage. It wasn’t really a problem because we had been before and know how to navigate it. Could be confusing for someone new to the area.