Private hot spring and sauna were incredible. Two bathrooms really helped. Absolutely the best equipt designed and decorated accommodation I have had the pleasure of booking.

Breakfast and dinner were both incredible and mediocre, depending on the staff serving. Our first meal was absolutely perfect, with an incredible employee taking care of everything. We had a different employee for two meals, and they were much less proficient.

Love the onsen (high salt content and relaxing)! There is a section that is open air too (rotenburo). This hotel is over 900 years old and is the oldest one in Arima (built in 1100). You can feel a special vibe of serenity while staying at the hotel. The food was amazing! (We had kaiseki dinner and formal Japanese breakfast.) They don’t serve food in the room though so you have to go to the restaurant. The staff were all very friendly, gentle and helpful. My daughter got mosquito bites and they gave us anti-itch cream. They would help you with all luggages and I believe they cleaned the wheels before putting them in the room! The hotel can give you a lift to the bus stop for you to take a bus straight to Shin-Kobe station.

The hospitality of the staff was top notch, the food, the accommodations were better than I had imagined. They were also careful to accomodate my nut allergy as well as my friend's vegetarian dietary restrictions. We felt well cared for and it was definitely a relaxing stay.

That I didnt stay for an extra night. I really loved it there, one night wasn't enough to enjoy this Ryokan or Arima Onsen.

I was trying to figure out what you are paying such a premium for here and it really comes down to two things: 1) Location - all throughout our stay in Arima we saw people dragging their luggage up steep hills in the heat to the hotels up above the town. It looked very unpleasant. This place is right at the bottom of the hill, nestled in among the shops, very easy to get to. 2) I counted the steps from my room to the onsen: thirty-five. We were so close to the famous soothing Arima gold water. It was great. The staff were friendly and helpful.

I booked this place for our anniversary, thinking that a $500 a night ryokan would have to be an amazing experience. The place was great, but there was nothing extra special about it compared to a $200/300 a night ryokan. The food was good, but we've had better at less expensive ryokans. One of the dining rooms is fancy, but the other one feels like more of a restaurant than a ryokan. As mentioned above, you are paying for the location, which in the end may not be worth the extra money.

I would highly recommend this place. The staff are so nice and the room is very spacious. There is even a massage chair in the room. The onsen experience was legit too. There weren’t many people during my stay so it wasn’t that awkward for me. The location is also the best, right at the center of the small town.

The room is not that sound proof but understandable since it’s part of most buildings in Japan since the frequent earthquakes. Another thing is that, I won’t recommend the private onsen experience. It’s more like a bathtub comparing to the public one. Stick with the public onsen. It’s already good enough.

I loved all the attention that the staff provides to the guests, it feels like staying in a grandma house where you can relax because you know that there will be someone that will care about you. Shuttle service that take you from the Arima Onsen station to the ryokan, very impressing dinner and breakfast for a full Japanese experience.

The private onsen unfortunately is aesthetically poor than the public one and unfortunately for me and other guests with tattoos you don't have chance (I don't blame the fact that tattoos are not allowed in public baths, I respect the cultural differences and rules. It's to say that maybe they could do something about the design and decorations of the private ones)

Even I know it is near the Main Street, still I was amazed how close it is to it. Yet, it manages to maintain the peaceful ambience that once you stepped into the ryokan. Each room is uniquely decorated, if available highly recommended to go for the Japanese style room as priority, very interesting settings and furnitures in the room vs the western style room. Also loved their digital lock for rooms, save the trouble to carry the room key around, excellent thoughts!

Though it is acceptable to me and my husband, our accompanying friends found the public onsen with an open fence separating the men and women too “open”, as an alternative they go for the private onsen which requires pre-booking and a small fee, but both private onsens are indoor only.

We spent here a couple of days in November. It was our first time in ryokan with onsen and it was amazing! Nice location in the center of the city. Onsen is inside the hotel so you can use it anytime you want. Staff is very friendly and ready to help around the clock. There were Japanese clothes called yukata; you can wear it inside the hotel. No breakfast at the hotel, but we ordered Kaiseki dinner and breakfast. A bit expensive in my opinion, but it's worth a try. Delicious, unique and very satisfying. Thank you for that unique unforgettable experience. I would strongly recommend visiting this hotel.

Everything was great

The hospitality was truly exceptional and the rooms were nice and cosy, albeit a tad old fashioned but I guess that's also kind of the point. The Kiseki meals were of course really delicious, and worth every space of our tummies. The onsen facility was very well maintained. The view could be better but otherwise an impeccable place to stay when in Arima. Also, the hotel is right next to the bus station which is so convenient! Would highly recommend to friends and family!

Perhaps the onsen maintenance hours could be rescheduled because we wanted to take a dip after our breakfast but it coincided with the maintenance period so it was a bit of a bummer.

Absolutely everything was fantastic from start the finish. The staff worked hard to provide us with a wonderful stay. The rooms are beautiful and extremely comfortable, of particular note the massage chair was fantastic. The Onsen itself was warm and comforting, and having a Sauna in addition to it was a nice touch. Both meals we had, Breakfast and Dinner were absolutely delicious. Additionally, it's quite an easy walk from the train station compared to other Onsens in the area, so if travelling with a lot of luggage it could be a good option.

Nothing, it was perfect.