The excellent location. The restaurant in terrace for breakfeast and dinner with the view on the lake and mountains. The staff at the welcome desk.

The staff at the restaurant. Very long service for the dinner. Breakfeast: - not well managed - empty food container are not renewed as they should - unpleasant remarks It may be the consequence of the current difficulties to find qualified people

The reception staff especially Patricia were amazing, lovely restaurant with an incredible view notably for breakfast, great location.

A/C down for most of our stay in August but staff were really accomodating

Located a short walk from the lake, the setting for the hotel was lovely; green and quiet. We had a room on the second floor with a lovely view of Lac du Bourget and la Dent du Chat. The room was a very comfortable size with lots of storage and a small refrigerator which actually kept things cold. The restaurant on the roof on the hotel was a perfect place to watch sunset. The staff were wonderful and friendly. We were able to store our bikes in a secure store room and there was a nice parking area. I loved that it was a small hotel. We enjoyed swimming in the lake but also enjoyed the swimming pool at the hotel. The breakfast offerings were delicious.

The hotel has a lovely bar on the ground floor but despite having an enticing bar menu it seemed to be poorly stocked. We fancied a digestif after our late night bike ride but it seemed there was no cognac or brandy to be found although the staff was able to rustle a bottle of scotch from the store room. There were several small problems with the fittings in the room; the hand held shower head was too heavy to be used unless one held it, the toilet seat was not fitted properly and the toilet paper holder was loose; we pointed these out to the staff and I am sure they will be remedied shortly.

Location is good, but unfortunately for the time of year not many cafes or restaurants were open. The hotel restaurant had a very limited menu.

The summing pool area could do with some attention. The showers before going into the pool did not have a button to press for the water. The pool could do with a banister to hold onto in getting and out of the pool. The are looked neglected and could do with a good clean. A shame as the rest of the hotel was great. Restaurant menu limited.

Excellent breakfast buffet, great coffee. Restaurant in the hotel very good evening meal. Good pool. Fab location.

Twin beds requested through booking.com, upon arrival the beds were made up as doubles. We asked to have twin beds as per the booking and the staff were very reluctant to meet our request, apparently the info through booking.com does not reach the hotel and we should’ve contacted them directly to ask for twin beds. Kind of defeats the object of booking online!! The beds did get changed which allowed us to sleep well. Bubbles not working in the jacuzzi.

Excellent location, Staff on Reception were so friendly and helpful, food in restaurant was good, Plenty of parking, and the indoor Pool we used many times

The location and ambience was superb.

The address which is clearly wrong. Put it into the SatNav and you end up at a camping site. After a 7 hr drive then going around in circles is not good enough. Phoned up the hotel and it’s a different address!! This needs to be sorted asap!

Eco values excellent. The food in the restaurant was superb,great value for money.

Hotel hard to find,signage needs to be better..The electrics not consistent, the room kettle did not work..

Location, room, parking, modern, very good bathroom

Breakfast. Room is poorly designed (everything in a corner, so is one person is there, nobody else can be). Seemed to be under-staffed as there was not enough food, nor glasses and cutlery.

The location is very beautiful and calm. Great value for money.

The checkin staff could be more friendly. The room wasn’t very clean i. e. There was a big hair on my bed.