the breakfast was good (usual for Mercure) and the location was excellent!

The room had few electrical and USB sockets, and the position of the TV set was awful! Logging into the wifi was strange, and the front desk said that a new system had been installed in the previous week. (It seemed like a week should have been enough time to work out the kinks.) The front desk person was obviously new, as she seemed fairly clueless about many things and had to keep asking a co-worker how to do things. (We expected more professionalism from Mercure.) I had to find an employee because all of the coffee urns at the breakfast bar had run out of water: they were all hanging out at the front desk.

Best Hotel in Clermont Ferrand Prime position Breakfast excellent ( gluten free and healthy choice as well as good cheese etc ) Comfortable bed Good WiFi Parking in the ceife center - very good option

For us was no problem at all but just for information- parking is in shopping mall and has no direct access for Hotel , but just few meters from Hotel entrance

It was clean modern and very central. Beautifully furnished and the staff were super helpful. Very secure too as no access to floors above reception without bedroom fob

The only criticism I would have would be getting to the car park but that is not the hotel’s fault and they did warn us about the amount of roadworks in the centre and obviously these will not be permanent. If I’m honest if I’d followed the instructions exactly (that the hotel sent) I would have reached the parking quicker!!

Brilliant location right in the centre of own, quiet, good airco, parking in the shopping centre that it's attached to, all round very comfortable.

It took me ages to find the way in! With so many good opportunities on the doorstep, I regret having eaten in the hotel bar - the "vegetarian salad" was, in effect, just a big bowl of lentils (I thought from the menu it would be a salad "with" lentils but, no, it was lentils).

After several hours of driving, I did a search and found this hotel. One of my filters was that it had to have parking, and, at my own fault, I did not look further into this. As such, the 'hotel parking' was a public multi story car park under a large shopping centre. So, I was tired and pretty pissed off at this - however, I should have read the full information. BUT, it wasn't that far away and when we got to the hotel, my mood improved immediately. The staff were amazing, so calm, full of smiles, helpful - it really made a difference to my mood (which was my own fault). Then there was the room - amazing! The best bath I have had in years. I am a bit of a chunk and so finding baths that fit my wide bum are few and far between. I usually make a 'bum dam' where the water behind me doesn't leave the bath. But, this bath was awesome, wide, deep & perfect AND, not only that, but full sized bath towels! Not the small hotel ones that only cover one boob and show off the full cellulite goings on, but a big, soft, full body covering towel. The bed was comfy and the little extras were great and very much appreciated. I thought the room was fantastic and definitely worth the little extra for a privilege room. Then we get to the buffet breakfast. This was outstanding. I have recently lost 30kgs and so try and have small meals - this was close to impossible! There were 8 counters of every breakfast food you could want, not just a traditional continental, but a "full English" with perfect scrambled eggs and hash browns, yoghurts with topping options you didn't know you needed, cold meats, fresh pastries, banana bread, carrot cake, fresh fruits, different breads, fresh juices, every cereal Kellogg's offer (well, nearly all of them), all possible hot drinks, table service for you morning tea - really outstanding breakfast. If you stay here and don't have the breakfast, you are a crazy fool.

I mean, apart from the parking (which wasn't a massive deal breaker) there was nothing I didn't like. The parking is the only reason I didn't give this place a 10. That said, I didn't like that I am now so spoiled with the exceptional breakfast buffet standards, all future hotel buffet breakfasts will now all be a bit shit compared to this glorious morning feast experience.

Reception staff were very welcoming and the reception area and lounge area tastefully decorated .The room was cosy , clean and a nice place to be. The food was very good in the bar area and the service excellent. Breakfast was excellent as well. The location of the hotel in the centre of Clemont was excellent and the city centre was buzzing.

Driving to the hotel was a nightmare due to heavy traffic through the city. The last 2 miles took us approx 1 hour. Once in the hotel all that was forgotten!

A comfortable and relaxed hotel which is dog friendly. The staff were very helpful and welcoming and they organised a dog friendly restaurant booking. Parking was really easy, secure and discounted for the hotel. Location was perfect to explore Clermont-Ferrand. Highly recommend

Nothing

The staff were very friendly and thoughtful. instead of assuming I wanted to speak in English we tried in French then Muriel kindly asked if I wanted to continue in English which allowed us both to practice each other’s languages. The rooms were very comfortable and clean and in a great location.

The only thing I would say is that the bed was a bit too firm so I tossed and turned most of the night. perhaps a mattress topper would soften it a little whilst keeping the integrity of the mattress.

Location

A kettle was provided to make hot drinks. However, flimsy cardboard cups were given which were not at all in keeping with the standard of the hotel. Proper ceramic cups or mugs would be so much more pleasant to use and environmentally friendly…like the glasses that were provided for water.

Great location next to main square. Helpful and attentive staff and very comfortable room. Underground payable car park next door. Great breakfast choice and relaxed bar area.

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