Stayed with friends for 60th birthday. Everything about the hotel is amazing and the staff really make it the most fantastic place to stay, the whole team is fabulous. A special thank you to the waiter at dinner who helped steer a tricky guest out of our way! Very attentive and professional. Thank you so much for the upgrade to suites for my friends and I. Spotlessly clean, fabulous food in the restaurant, very relaxing peaceful atmosphere throughout the hotel. Great rooftop bar.

The rooms were spacious, comfortable and very clean. The spa facility is one of the best I’ve been to.

There was some confusion on checking in about the deposit, forewarning your card is actually charged 750 euros and returned on check out. I found this unusual and the explanation was not clear. There was also a lack of late night room service food (we arrived at 11pm starving but didn’t want a sit down meal)

We stayed 2 nights here and it was exceptional. We flew into Bordeaux and hired a car, it was about 1:30 min drive to the hotel. We booked the basic room and it was lovely. Newly built and decorated room that was spacious. The food is excellent. There are 2 restaurants, a brasserie and a more formal restaurant that claims to have a Michelin star. We did the formal restaurant first and had such a lovely meal. We opted for a four/five course dinner with paired wines which was very reasonable cost considering the high standard of food. The brasserie was also of a high standard. The spa is great. New facilities throughout with a large pool and jacuzzi. The rooftop bar was lovely and a great place to have a pre/post dinner drink with views over Cognac and a lovely sunset. Staff were excellent too. I would recommend to anyone for a couple of nights stay.

My only criticism is the wine menu is a little expensive considering it’s made on their doorstep. €55 for the cheapest bottle is not unreasonable but I guess this is where they make their money

Beautiful hotel, excellent facilities and great food. Everything was exactly as pictured on booking.com We were later than expected arriving due to traffic, reception staff went out of their way to ensure we could still eat dinner and we followed this with drinks on the roof terrace where there was a pianist and excellent cocktails. 5* service and facilities without any snobbery - perfect

There was nothing to dislike

A lot of time, effort and thought has gone into creating this beautiful hotel with, it feels like, no expense spared. We got a really good deal for our one night through booking.com making it exceptionally good value for money. The jacuzzi and pool are especially lush as is the rooftop bar. The staff are all a delight, as you'd expect. I loved the luxury of walking around in bare feet on the thick carpets and beautiful floors. The covered parking area keeps your car cool in hot weather and makes loading/unloading much more pleasant. The rooms are fabulous. We had a 'basic' garden room with our own table in our garden and it was good to see a lot of eco friendly techniques used to maintain the gardens. The bed was sumptuous.

You expect a 5* hotel to be expensive but actually the lunch menu and rooftop bar weren't crazy expensive at all. The Michelin starred restaurant (which we didn't try on this occasion) is obviously more expensive but even those prices looked in the zone. The breakfast however I do think is a bit overpriced at 35€pp. It was a very nice buffet but there wasn't an offer of anything freshly cooked to order or anything particularly different. I would have liked to see smoked salmon for example although I didn't ask for it.

A lovely room, exceptionally quiet and great facilities. Close to the town and the staff couldn't be more helpful and made the experience very memorable.

The price was on the high side considering breakfast was included and drinks were also on the high side, but paying the price for a 5* experience so I should have appreciated better that the whole experience was going to be on the high side.

Breakfast buffet was reasonable but limited fresh fruit. Evening dining was also adequate and overall good. The Jazz bar was never open so the only bar for a pre dinner drink was rooftop bar. Not really comfortable or free from the weather. Gym and pool very good. Suite we had was well furnished with 2 wardrobes.

Apart from bar nothing.

This was the second time I’d stayed here and the setting is absolutely stunning. For someone travelling solo there is so much available within the vicinity such as restaurants, bars, spa, pool etc. The staff are always very professional and friendly and the rooms are gorgeous.

There is nothing to dislike. I’d stay here 100 times over!

Very friendly staff, location, parking. Huge gorgeously looking rooms

No streaming in TV (there's Youtube which says "blocked", there are HDMI/USB ports but they're, of course - blocked), double-bed is actually a merged twin, i.e. you have a "hole" in the middle. Maybe it's our room specifically, but the shower without any door/cover - is a design disaster. If I knew how bad it is - I would consider not reserving such a room at all. This must be fixed.

Superbly appointed property. Developed from an old cooperage into a modern art deco facility whilst maintaining the authenticity and architectural and structural values and materials from the original building

Unfortunately it was difficult to access due to comstruction work being Underway on adjacent roads and buildings