Hotel, room and staff.

The restaurant offers a four-course meal ( starter, fish course, main course, and dessert) costing 95€ with no choice of dishes. The "Maitre D" basically tells you which dishes from the A La Carte menu will comprise the 4-course menu. My wife chose to eat a la carte and I took the 4-course option. The size of the portions on the fixed 4-course menu were less than half the size of the equivalent a la carte portions for the same dish which was very disappointing. Especially disappointing was the fact that the menu does not offer a 3-course fixed menu, as I normally do not eat a fish course and a main course. At 95 euros the 4-course menu is expensive and certainly not good value for money.

Magic place with amazing territory, splendid restaurant, charming building, very attentive personnel, the rooms were comfy and pretty. I cannot recommend more, also because of the location, Epernay is 10 mins away and so easy to drive or get by taxi. Rooms are equipped with coffee machine and fridge, very powerful and convenient steamer. Wifi was working well, parking is also available, very close to the entrance. Cute baskets with towels for the Spa (didn’t visit the pool but looked good from the outside). We were welcomed with a glass of champagne and also presented with a bottle in the room with fruit plate and handwritten welcome note - these details are very pleasing.

Few little details to think about - like no convenient stand or table in the bathroom to put the toiletteries in a cosmetic bag (esp for ladies), no shelf in the shower itself to place your shampoo or sth. Then, we had a fridge with drinks included (great!) but no bottle opener for them, and our room was lacking the Do not disturb sign until I asked. But so to say - all of those can be easily fixed or were fixed during our stay by the responsive staff.

The staff was very friendly, helpful, and approachable, and they made us feel welcome, especially Kinsley, the chief concierge. We figured out that the hotel was recently renovated, so everything was in great condition. In our opinion, the rooms could use a bit of flair. The breakfast was great! Special mention to the outstanding quiche :) The hotel has a beautiful garden and view to the vineyards! All in all, a beautiful place and a good experience!

The room was overall of good size, but it needed some extra storage space for luggage and smaller items as well as hangers for coats. The toilet was big enough but the bathroom was small and not enough hangers. Especially considering that you have towels, bathrobes and swimsuits to dry (after the spa).

room comfortable and staff helpful and friendly

we were unable to eat in the restaurant because it was fully booked. In fairness some of the small print sent to us when we booked in February advised booking the restaurant which was obviously a long time in advance. they might have provided us with a reminder when they took payment for our reservation 2 months in advance of our stay! We did manage to get a fairly basic snack in the bar.

The hotel is very beautiful. The receptionists and the entire staff are very polite and attentive. We had a wonderful dinner experience. Our apartment was very cozy, elegant and comfortable, and champagne awaited us as a welcome. We had a beautiful balcony overlooking the garden. We didn't use the spa, but it looked really good. Our stay was an unforgettable experience!!

All that was missing was a shower stall in the bathroom and a full-length mirror.

The hotel is fantastic, with everything designed very delicately and perfectly. The room is very beautiful and fully equipped with amenities. The kids' club and gym are fantastic, and there's an indoor heated swimming pool. The staff is extremely attentive, the restaurant is luxurious and the food is delicious. I truly don't understand why some people give this hotel low review scores. 10/10

Nothing, just keep doing what you're doing.

The room was comfortable and spacious. The food was delicious. The swimming pool/spa complex is not huge but very nice. We liked the hexagonal swimming pool. All the staff were friendly and helpful. We ordered an event "menu a quatre mains" - where the resident chef teams up with a visiting chef - which was inventive and delicious. We particularly liked that the chefs came out to chat to the customers. They were very approachable and seemed pleased that we were pleased.

We had a slight confusion about where to wait for our table at dinner, but nothing significant.

Excellent parking, initial welcome and offer to carry bags from our car was superb. Check in and explanation about all services was spot on. Bar service and snacks was excellent if a little slow.

Quite expensive and unable to book main restaurant months in advance, slow bar service..............................................................................................................................

Very nice. Super clean! Good services and lovely garden. Great swimming pool and my son loved the playroom. He spent hours in there. Breakfasts were great and the coffee was really good. Everyone was super friendly as well and the location was great.

Dinner was fully booked but more our fault for last minute booking so book in advance so you can truly experience everything including the Spa

The room was comfortable, very clean and lovely, except for a tiny bathroom and loo. Shower in a bath and extremely slippery. The rest of the hotel was wonderful. Friendly staff. Didn't eat there as restaurant couldn't accommodate us, but the bar was nice. Would return.

Bathroom could have been a bit bigger and a shower in a small bath is not great.