Hotel, room and staff.

The restaurant offers a four-course meal ( starter, fish course, main course, and dessert) costing 95€ with no choice of dishes. The "Maitre D" basically tells you which dishes from the A La Carte menu will comprise the 4-course menu. My wife chose to eat a la carte and I took the 4-course option. The size of the portions on the fixed 4-course menu were less than half the size of the equivalent a la carte portions for the same dish which was very disappointing. Especially disappointing was the fact that the menu does not offer a 3-course fixed menu, as I normally do not eat a fish course and a main course. At 95 euros the 4-course menu is expensive and certainly not good value for money.

The hotel was set in some beautiful gardens and grounds ( perfect to walk our dog). Although we didn’t use the pool due to just an overnight stay, it looked lovely as did the small gym. The staff were very welcoming, friendly and attentive. The room was quite spacious and opened on to a small terrace with a table and 2 chairs. The food as dinner was excellent although a little expensive we thought for the set menu. Breakfast was equally delicious. We thoroughly enjoyed our short stay and wished it had been longer.

Nothing

Magic place with amazing territory, splendid restaurant, charming building, very attentive personnel, the rooms were comfy and pretty. I cannot recommend more, also because of the location, Epernay is 10 mins away and so easy to drive or get by taxi. Rooms are equipped with coffee machine and fridge, very powerful and convenient steamer. Wifi was working well, parking is also available, very close to the entrance. Cute baskets with towels for the Spa (didn’t visit the pool but looked good from the outside). We were welcomed with a glass of champagne and also presented with a bottle in the room with fruit plate and handwritten welcome note - these details are very pleasing.

Few little details to think about - like no convenient stand or table in the bathroom to put the toiletteries in a cosmetic bag (esp for ladies), no shelf in the shower itself to place your shampoo or sth. Then, we had a fridge with drinks included (great!) but no bottle opener for them, and our room was lacking the Do not disturb sign until I asked. But so to say - all of those can be easily fixed or were fixed during our stay by the responsive staff.

Amazing work welcome for the children with an excellent family suite and each children received a welcome gift. The kids club for the hotel was also very thoughtful and well designed. I would 100% recommend this hotel for family’s in the location.

I didn’t dislike this so much but it was slightly inconvenient that dinner wasn’t served until 7pm. Our children were hungry so we could only eat the bar menu in the garden which was a wonderful setting but slightly limited in terms of food for the kids.

The staff was very friendly, helpful, and approachable, and they made us feel welcome, especially Kinsley, the chief concierge. We figured out that the hotel was recently renovated, so everything was in great condition. In our opinion, the rooms could use a bit of flair. The breakfast was great! Special mention to the outstanding quiche :) The hotel has a beautiful garden and view to the vineyards! All in all, a beautiful place and a good experience!

The room was overall of good size, but it needed some extra storage space for luggage and smaller items as well as hangers for coats. The toilet was big enough but the bathroom was small and not enough hangers. Especially considering that you have towels, bathrobes and swimsuits to dry (after the spa).

The breakfast was excellent and catered for every taste, although expensive. The grounds were superb and the outside bar area. Parking is easy. An excellent and picturesque hotel and although “high end” was not stuffy. The pool was great and everywhere so clean. This is the place to unwind and relax.

The dinner menu in the bistro was a little restricted. We ate there the first night but opted for the bar menu the second night which was very good,

room comfortable and staff helpful and friendly

we were unable to eat in the restaurant because it was fully booked. In fairness some of the small print sent to us when we booked in February advised booking the restaurant which was obviously a long time in advance. they might have provided us with a reminder when they took payment for our reservation 2 months in advance of our stay! We did manage to get a fairly basic snack in the bar.

The hotel is very beautiful. The receptionists and the entire staff are very polite and attentive. We had a wonderful dinner experience. Our apartment was very cozy, elegant and comfortable, and champagne awaited us as a welcome. We had a beautiful balcony overlooking the garden. We didn't use the spa, but it looked really good. Our stay was an unforgettable experience!!

All that was missing was a shower stall in the bathroom and a full-length mirror.

The hotel is fantastic, with everything designed very delicately and perfectly. The room is very beautiful and fully equipped with amenities. The kids' club and gym are fantastic, and there's an indoor heated swimming pool. The staff is extremely attentive, the restaurant is luxurious and the food is delicious. I truly don't understand why some people give this hotel low review scores. 10/10

Nothing, just keep doing what you're doing.

Good restaurants- both bistrot ant gourmet. Nice swimming pool. Good location to discover champagne houses both of Epernay and Reims. Attentive staff. Gift for kid on arrival

Poor breakfast Strange situation with towels in the swimming pool - you have to bring it from the room and they are not renewed every day A little noisy - as the hotel is at the crossroad