Hotel is on the main street. Location is very good. Easy to find. Very close to the central train station and the bus stop to the airport. The room we stayed in was comfortable. Breakfast was quite adequate.

The room was generally clean, but it was unpleasant to see hair in the bathroom sink and shower cabin. They had put a kettle and tea and coffee in the room. We were pleased and drank them. However, on the second day, room service did not put a small tea bag and coffee. These are small details, but if I were to go again, I would consider other hotels.

One of the best hotels I stayed in. Big enough room, clean, comfy bed, good towels and the best when it comes to the fresh air inside the room. Internet was ok and breakfast had plenty of choices and decent quality. Staff were unexpectedly helpful and nice, they even went the extra mile to help with a small surprise for my husband’s birthday and were helpful with suggestions around town. All in all good value for money, I recommend it

Staff were very friendly and helpful. Secure car park (€15) was great; I was moving from UK to Poland by car so it was full with stuff. Location is great with lots of restaurants around. Booked a single room, but got an upgrade to a double one so got a bigger bed. Breakfast was ok.

Was a bit lound outside when window was open as the hotel is very close to city cetre and noise is expected. Don't think the "double" bed actually fits 2 adults so you might want to pick a bigger room if there is 2 of you.

It's always a pleasure to stay where one could recognise faces. The room is of a good size, the mattress super comfy and luckily 2 pillows from the start. The shower 🚿 is build for people oversized like me, without feeling uncomfortable.

Under the spell " to save the planet" the cleaning is not done unless a minimum of a week stay... Yet prices are not decreased because of the "savings" made on our back.

All was amazing. Starting with the location: close to train station, close to football museum and lot of places to eat. The rooms were big and very clean. The linen was crisp and clean, and the bed was very comfortable. The water in the shower with good pressure and easy to adjust your preferred temperature. We got free water bottles in the fridge, tea, and coffee amenities. Both girls in reception : the evening and morning shift ladies were above and beyond to help us with any questions we had, and they speak very good English. Thank you for having us, and we will definitely stay with you again!!!

The only thing I would advise is that the windows can be opened widely even if you are on the top floors - can be a hazard for guests, but I don't know the German laws and policy....so hopefully your management will look into it..

I liked that the room was clean, water from the faucet is both hot and cold, good shower, there is also a handy table lamp that lights the table brightly, also there is a fan, but I didn't use it, everything was in great condition. Also you get a coffee/tea set for one person which consists of an electric kettle, 1 cup, 1 glass, 1 instant coffee powder, 1 tea bag, 1 coffee creamer and 2 sugar packs. Additionally, you have a mini fridge which already has a complimentary small bottle of water. Staff is polite and managed to accommodate my requests.

My room was on a busy side of the street, so when I opened the windows, it was too noisy to sleep, but when I close the windows, it gets stuffy in the room pretty quick. I guess it is only a problem only when you stay here during summer

This was my second stay at BIG MAMA Dortmund, and it was just as great as the first one. My room was bright, clean, spacious and quiet and had exceptional facilities. I was upgraded upon my arrival, which I would like to thank the hotel for. The receptionist who met me on arrival was the same young lady who had checked me out previously. I did not ask her name, but she knows who she is - thank you for everything, the best hotels in the world would be lucky to have you!! I would recommend this property to travellers who want a comfortable stay and also to be close to both the city centre and different means of transport. I had an early flight and really appreciated the short walk to the Airport Express bus stop. I will definitely stay at this property again the next time I am in Dortmund.

Everything was exceptional, I thank the staff for the wonderful service.

BIG MAMA Dortmund is a great choice for travellers who will be using Dortmund's main railway station and also those who have early flights as the property is a short, safe walk from the Airport Express bus stop. I stayed here on a Saturday night, a very loud and busy night in the city, but the modern soundproof windows provided enough quiet for me to get a good night's sleep. The room was lovely, spacious and light and all the facilities in it exceeded my expectations. The Internet connection was good and stable and the selection of TV channels was also great! Perhaps the best thing about this hotel is the staff. They are not only professional, but make you feel really welcome. Whenever I entered or exited the property, there was always someone at the reception desk. I would recommend this property to all types of travellers because it can meet different kinds of needs.

Everything was great.

Great location, 5 minute walk to the main rail station, 1 minute walk to the nearest ubahn station, local buses nearby. Very nice people, very helpful and cheerful.

Nothing comes to mind

Firstly, the price I paid helped with my expectations being exceeded. It was excellent location, room was awesome, bed comfy, shower worked and in good order, all great.

The only gripe, and it is not a big deal, or the fault of the hotel, is that there was a lot of cars beeping and being idiots on the main road by the hotel. However; the hotel has cool windows with sound proof levels and ventilation that you can control, so they have a good attempt to offer peace. Top job.