Breakfast with extra option such as prepared omelet etc. in situ, room and pool, relaxed professional staff and clients, quiet surroundings...

In general be more green and buy local: - E.g. at breakfast there was at least 6-7 different juices, but no local-produced bio apple juice (non-filtered, 'naturtrüb') - yes people will welcome a local-produced bio juice!; - At the restaurants there are too few or no vegetables on the plates (should be up to 1/2 of the plate) - don't worry, people will welcome more well-cooked/steamed vegetables! - Room: The pillows are a little too soft; Rental of bikes were, contrary to stated on website, not possible.

The hotel and location are beautiful but what makes this place special are the staff. I was stranded in Luxembourg due to a cancelled flight. I made the booking and called the hotel to confirm. Staff were kind and reassuring - especially so late at night. I was given essential toiletries and was finally able to relax in my amazing suite. Next day I needed to run a webinar and a conference room was found for me. All the staff were great and I want to make a special shout out to Johannes who went above and beyond the call of duty. Thank you - I was moved by your care and generosity.

We stayed for the weekend of the local Ironman 70.3. Hotel staff were very helpful. They had a room to safely store bikes, and provided a shuttle and opened the restaurant early the morning of the race. The pool attendant was wonderful, kind, helpful, and attentive. A great place to recover after the competition.

The restaurant situation wasn’t clear - which ones were open when - so needed to check with staff and plan in advance. Not a major problem.

We have stayed at this hotel several times over the past 10 years and it never fails to delight us. Some of the staff greeted us like old friends even though this was our first visit since 2021. The food and facilities are all superb. As with all great hotels its is the staff that make it special.

If only the beer garden was still open 7 days a week!

Excellent breakfast buffet, helpful and friendly staff, nice spa with professionals. Quiet location and relaxing views over the countryside.

Room on the small side for modern standards, and interior of the hotel is getting slightly out of date. A pity dogs are allowed in the hotel.

Fantastic as always, we have visited this location and stayed here 5 times in the last 3 years. People are friendly, the place is clean and we love the restaurant for both evening meals AND breakfast.

I accidentally left my iPhone charging cable in the room we stayed in (Kaiser Suite, which is the most expensive room in the hotel). When I realised this on my way home I called reception straight away and explained this. They confirmed they had found it and told me they could mail it to my house (We live 2 hours away) BUT I would have to pay for postage and stamping in the amount of €6. I am shocked & extremely dissapointed that a 5 Star Hotel where I have stayed 5 times in the space of 3 years and probably spent close to €2.000 in this time feels the need to charge me as a guest the postage costs for this and I will need to think long & hard again before visiting this location again.

Staff was helpful and service oriented, Rooms are spacious and confortable. Food at breakfast was very good, as well as the restaurant. i tried a lovely local white wine and a sparkling wine. I encourage the promotion The wellness area was nice and clean.

The view from the room was at the parking, so nothing nice or romantic Water served both in the bar and in the restaurant was Italian which made it so much more expensive opposed to a local water. With concern for the environment and i would prefer to see more local products especially water. At the wellness area where saunas were bathing-suit was not required, which i find so unhygienic.

Room was spotless, the bed was very comfortable, black out blinds on the window, pool was great, staff very friendly and helpful. Welcome drink on arrival is a nice touch.

Would have been nice to have tea and coffee facilities in the room

Beautiful hotel, impeccable service from most of the employees, and a lovely restaurant with an adventurous menu.

One waiter tried to sit my wife and I at a table for 4 when there were numerous tables for 2 already set up. He established we were English then gave us German menus. He took our drinks before we had finished and I had to ask him to return them.

The property was very well-maintained and the staff was first rate. I love the view and the difference with the Mediterranean style and the medieval castle made it a unique place to stay. Keep up the great work!

loved the facility but the locking system on the doors was very finicky. That was my only grievance about the property was the locking system. It is a great idea however the turning mechanism was extremely hard to work and took quite some time to get into the rooms. The casino needed some better games to play and some machines were out of order, disappointed.