The first and the most important in this hotel is the staff! Everyone was just exceptionally good, welcoming you as if you are a family member. They create the atmosphere of relaxation and good mood. The complex itself is big, well maintained, consists of two hotels divided by the road but connected by a bridge. We stayed in the older part of the complex and we loved it although It needs some upgrades (gym for instance). Beach area is really nice. We appreciated that the music in the beach bar was not loud and one can enjoy the sound of the sea, it was very relaxing.

Gym area (old equipment). Working hours of the spa and pools. We didn’t really understand why the pool area and spa closes at 6 pm as we found it to be a little bit too early. Coming after a day of hiking it would be nice to relax near the pool.

Lovely resort. Breakfast was amazing. Great quality and huge variety. Customer service from staff at all levels was excellent. Facilities are very nice. Beach a very short walk with free umbrellas and deckchairs and good snacks. Lots of pools if that's your thing. Beach can get a bit windy in July though when the Meltemi winds kick in. Supermarket is next door to the resort and a cute little shopping strip is nearby with nice jewellery stores and kids activities.

Rooms are a little dated. Wouldn't rate them 5 star. More like 4 star. Resorts in Europe in general need to be a lot more family friendly. Very expensive if you're a family of 4 to have a decent room with kids being able to sleep on proper beds instead of couches. Note that at this resort couches do not pull out to sleep 2 kids. They only sleep one. They just put a single mattress on the couch. Pay close attention to the room configuration if you have kids.

Wanted to leave a review before the sadness of coming home kicked in. The hotel is very nice, the dinner for half board is excellent and highly recommend. Never ate so well. The room with a private swimming pool is a lovely feature and thank you so much for upgrading us - but the absolute winner are the people. The staff could not be any more welcoming and hospitable. No problem or issue is not met with excellent service. They were the most polite and friendly (and very well presented) staff I’ve ever seen at a hotel. Our cleaner was delightful. I actually learned the names of the staff because they were so friendly. They taught me some Greek! Special mention to all the very helpful women on front desk. To the waiters Ilias and Marios. Even the lifeguards were super friendly, relaxed and wanted to chat. The rooms are spotlessly clean and if you want a great one I recommend staying in 720 which is in the new complex (Imperial) by the quieter pool. I would recommend this for a couple or an older family. I think kids 3-9 might find it a bit boring as no kids club or games room but there is plenty for them to do on the strip nearby like mini golf etc. They have good parking and close to chania. The beach is right on terrace with breakfast. Fantastic. I may very well come again even though they say never to try and go on the same wonderful holiday twice.

No alcohol gel around buffet

We had a lovely stay at Minoa Palace! The staff was kind and welcoming and provided great service and nice little perks like an anniversary cake and a free bottle of wine, and a little gift when you check out. The breakfast and dinner buffet was overall really great! We spent a lot of time at the pool, and the grounds are beautiful and well maintained. There are a lot of restaurants and shops within walking distance, and a bus stop right outside the resort, making it easy to go to Chania or in the other direction to Kissamos. The room was fairly basic but nice and all we needed, and the bed was very comfortable.

The complimentary services in the spa were a little disappointing. The jacuzzi was not very warm, and the indoor pool was also not heated, which we thought it would be from the website. However, they have a hamam and sauna that could be used for a pretty low price, which they said would be included if we bought any spa treatments.

Outstanding breakfast buffet with tables indoors and outdoors for choice. Wide range of foods that seemed to suit most guests and early breakfast for those setting off early for a Gorge walk or the airport. Plenty of pools to choose from but needed more accessible showers for guests to wash off sun cream before a swim. Sunbeds were a decent height. Pool towels available from 1000 - 1800. Choice of grass or hard standing areas. Access to pool bar / Italian restaurant one side of the complex and the other Imperial side had pool and beach - again with restaurants. Lift down to WC on this site. Bar staff came round with orders of freddo cappuccino / beer/ fruit drinks as ordered from the QR code on the parasol. On site parking available. Staff everywhere were amazing. Musical entertainment each evening and themed buffets. On site mini shop.

More parasols perhaps. Easier access to WC for the less mobile guests. We had an interconnecting door in our room and it reduced our privacy a bit - we could hear the occupants talking / TV channels etc

Great place. Very friendly staff. The beach is nice, even though it is not sandy. The sea is warm and clean. The pools are also great. The food is the best hotel food I have ever had, 10/10. The cocktails are good in the bars. The rooms are great. There was also live music every day, a very good one. There are also water sports activities nearby. Amazing place

The drinks are not included in the dinners. The beach is not sandy even though it looks sandy in the pictures. It would be nice to have more gaming activities, e.g. have a room with billiards. But overall, these things are not that significant.

Exceptional Hotel Experience! We had an incredible stay at this hotel! The structure itself is great, with beautiful, well-maintained facilities that make it a pleasure to spend time in. The location is also excellent. The real highlight, though, is the food: Every meal over the past week has been a memorable experience, with exceptional variety and meticulous attention to detail in each dish. Every bite, from savory dishes to desserts, feels special. And speaking of desserts—they’re absolutely incredible, as tempting as they are delicious. I’ve never seen anything like this in any other hotel. The breakfast was also really good, offering a wide selection that catered to every taste. I highly recommend booking the half board as we did, you won’t find a restaurant better than this! What truly sets this hotel apart is the attention of the staff from start to finish. They are friendly, attentive, and genuinely dedicated to ensuring every guest has an exceptional experience. Can’t recommend it enough! I rarely return to the same place twice, but here, I may rethink my rule. Thank you!

The resort is very beautiful, the beach area is nicely kept, from the hotel location you can see both sunrises and sunsets. The food choices were amazing, a massive buffet both at breakfast and dinner. Dinner varied every evening. Room, bed and bedlinen were very comfortable. Staff is mostly young and well trained to be polite, as I noticed Greek people is not always so. There was always live music playing somewhere every evening.

What bothered me was that towards the end of our stay, the room next door got occupied and I could hear them being intimate, so thin the walls are! The spa pool & jacuzzi waters are kept so cold, it's impossible to get in. And they must upgrade their gym, which is totally incompatible to a 5-star hotel (extremely old equipment).

The experience of staying in Minoa Palace resort was simply outstanding! The facilities, the services and above all, the personnel, made our stay one of the most amazing experiences when it comes to summer vacation! We travelled for the first time with our baby which was 8 months old, and they made everything so easy for us, being always there to help us, to find solutions for us, and always with a huge smile on everyone’s face! Totally recommend it!

Nothing. It was amazing!

Everything except the below. Had a great time at Minoa.

Platanais is awful. Sorry but it is. It needs a serious rethink to bring it into modern times. Saw some animal cruelty there(live octopus petting is cruel and unnecessary. They are very intelligent creatures. Please stop this. Leave them in the sea where they belong) and dreadful road noise and pollution. Crete should really be thinking greener and more environmentally friendly. The constant vehicles spoil things. Love Minoa Palace but the town/resort is awful. The town,the animal cruelty and heavy traffic would put me off visiting again.