It was clean. Staff are great. Location is 15 min to Rethymno, and 35 mins to Chania which I found convenient. Nearby, there is a small street across the road with plenty of restaurants and cocktail bars. It makes sense to take breakfast + dinner, so Half Board. Otherwise you are stuck in the hotel. AC was working, cleaning and laundry were timely and smiley. Close to beaches in the south of the island. Not far from Balos. Far but reachable from Elafonisi. Has bus stop nearby but car rent opens different perspectives of the island.

Have been to Hydramis 10 years ago and back then it was good 4 star. It is still 4 star, nothing improved or has been added to make it newly declared 5 star now. If you dont like pork you might be vegan for few days as they don't offer alternatives very often) Pool is still boring and small, feels like 3 star around there. Beach is nothing close to other beaches in Crete, not worth choosing this hotel because of private beach.

Friendly staff, great sea view. Marta is a very kind girl who works with children day and evening.

The Russian waitress Natalia in the restaurant is rude. The food is quite monotonous and you often have to wait longer for simple dishes.

The hotel and its surroundings are very beautiful. The young staff is kind and polite. The reception staff is helpful and kind. The pool and the private beach are very good and useful with small children. We always found something delicious among the food.

The older, male waiter (Stratos) had a lecture tone and unnecessary affectation at the PoolBar. We avoided him whenever we could. In the restaurant, we were not able to sit where we wanted to (there were times when the older, male waiter would have sat us in the smoking area with a small child).

Staff were friendly and seemed to enjoy working there. Facilities were clean, buffet was actually good. Pool was lovely as was the children's play area. Great for families.

While the pictures looked like a sand beach, it is not. The reason for the trip was so my toddler daughter could play in sand and walk in the Sea. Also, there was no map of the facilities or local area. Snack time pizza was terrible, don't recommend it (ice cream was good though)

Good location by the beach, well organized and nice garden and pool. Friendly staff.

They asked for extra money to use the safe in the room. Seriously who does that? Simple unacceptable. The breakfast ends too early for a vacation resort and although great variety lots of basic things missing and quality could have been better. Toilet paper could not be worst quality. Not acceptable for a 4 star hotel.

The staff was very kind and helpful. And the food was varying everyday. The pool and beach are really close to each other, which is very practical when being with kids.

The fridge was not very cold which I needed to use for storing my baby food. And additionally, the AC/ fans in the restaurants were not helping to enjoy our food because of the hot weather.

The rooms were spacious and well designed for a comfortable stay. The pool area was nice. The hotel is right by the sea. Good breakfast buffet. Overall it was a pleasant stay. Very clean and the staff were friendly.

The mattresses could have been better, especially in the couch where one of the kids slept. The sea had lots of waves but it could be because it was mid October. Maybe in the summer it’s fine.

The beds needs to be updated and also the bathrooms

Reach and tasty breakfast and dinner Great pool, enough umbrella and bed at pool

Bed was to hard Entertainmant poor Rocky seaside

Location. Garden.

Plain food. Low quality beds.