We had a great week at Jason hotel. The staff was very nice and helpful. We really felt welcome. The beds were a bit hard but we were helped to get an extra mattress. The rooms were spacious and we had a fantastic view of the sea, the city and the harbour. There was an AC in every room which was really appreciated. The location of the hotel couldn't be much better as it is both very close to the beach and the old town. The pool wasn't very big but with different depths which was positive.

There could have been more parasols by the pool and it is good to know that the pool area gradually becomes shaded during the afternoons. We therefore chose to spend a lot of time on the beach at that time. It is a three-star hotel so you can't expect everything to be in new condition but if you just keep that in mind you shouldn't be disappointed. We would have liked a slightly better knife in the room for cutting melon etc but otherwise the most important things were there. Then it would have been good if there were nets and racks for table tennis that weren't broken.

The location is ideal, so close to everything without being in all the noise of the bars. Very spacious rooms with everything you need in an apartment and good aircon. Housekeeping came in everyday whilst we were out, the whole building was very clean and inviting. The staff were extremely friendly and helpful. Breakfast was a delight, so much choice and very plentiful. you could use the inside tables or sit around the good sized pool. Plenty of sunbeds in and out of the sun and as there wasn’t any music blaring it was so peaceful. I won’t hesitate to book again when I want to be in Rethymno and will recommend to friends too. Well done Harriet and team, thank you x

Our experience at Jason Hotel was exceptional, thanks to the outstanding staff who truly went above and beyond. After missing our ferry, they quickly arranged a last-minute transfer with impeccable communication, easing what could have been a stressful situation. Their patience and willingness to help were evident throughout our stay. When I fell ill during the trip, they were incredibly accommodating, arranging for me to stay in different rooms to ensure my friends remained healthy. The level of care and attention we received was unmatched. I can’t recommend Jason Hotel enough for their extraordinary service and dedication to their guests' comfort.

The location of this hotel is excellent, it is 5 minute walk from the beach and a 10 minute walk into town/the old town. Having a pool and a ping pong table and pool table was a big bonus for the kids. We were able to find parking on the street when we arrived and we didn’t need our car until we left 3 days later.

Although the rooms were extremely spacious and the layout was great for a family they were a few things that required maintenance. Our door had a broken hinge and the shower head did not properly connect to the handle due to a broken part so we had to hold it in one hand while showering. These details would not stop us from rebooking this hotel though. It was excellent value for money.

Harriet and team were so helpful; all the staff including the cleaning ladies were friendly and kind. The double glazing was great; very little noise from the small road below us (facing sea). Nice, popular pool area with comfortable loungers and table tennis and a pool table nearby. Room 25, an apartment with separate bedroom, was spacious and big enough for 3 of us, with one sleeping on one of the two couches in living room. We had a harbour view and a long balcony which was perfect for drying towels, etc, on the rack provided. The wifi was great, no issues at all. There was a safe in the wardrobe which didn't cost us extra. Useful hairdryer in the bathroom, which decided to die one day so the reception lady lent us a plug in hairdryer without a moment's hesitation! There are lockers, showers and toilets in the basement, which can be used free of charge on the day you leave if you have a late flight. We were going to use these but decided to pay €40 more to keep the room until 7pm the day of our flight home. Snacks and drinks are available in pool area at lunch time but we didn't try them. What made this apartment perfect for us was the closeness to the marina where a friend lives, so it was 3 minutes walk to visit them. The apartment is also near a corner shop and laundrette and a fabulous patisserie is literally on the other side of the road. Two supermarkets are just under 10 minutes walk away (Sklavenitis and Synka). Less than 5 minutes walk to several good value restaurants, Thraka (souvlaki), Maria's (traditional local), Kokkinos (about 20 types of pizza & traditional local). Kokkinos, in the square, was a favourite. Loads of more expensive restaurants along the seafront, e.g. Downtown, where the food was excellent. There was still nightlife in mid October! We mostly used the buses to get to and from Heraklion airport, pretty easy and about €10 per person each way.

The mattresses were well used; we could feel the springs but I had seen a previous review mentioning asking for mattress toppers so we asked. With the mattress toppers the beds were very comfortable. We had smokers on the balcony next to us - we kept having to close the balcony doors so we didn't get smoked out! Perhaps one side of the building could be non-smoking (although it did seem everyone except us smoked!)

We were met at reception by the manager Harriet who shook my hand. Harriet was also waiting outside the lift to show us to our room. The room and bathroom were nicely decorated (much nicer than the photos) and spotlessly clean. The best thing was the amazing large terrace which overlooked the port. The hotel has a decent pool with comfortable sunbeds and a nice bar selling reasonably priced drinks. We didn't have breakfast but the breakfast area looked very nice. The staff were all very helpful and the location was excellent, an easy walk to the beach, old town and harbour. We would definitely recommend this hotel, excellent value for money.

The staff went above and beyond to be helpful and the whole hotel was spotlessly clean. It was quiet but still popular and there was no competition for sun beds. The location couldn't have been better - half way between the beach and the old town and we had a beautiful view from the balcony.

Nothing

Perfect location very close to the beach and old town. nice and kind staff, very nice apartment with very useful terrace with wonderful sea view ( maybe the best of the hotel). Nice swimming pool , as all the lobby area with ping pong ,biliardo, etc. Harriet and the staff

Every thing perfect

Very very friendly staff, great swimming pool. And they clean every day the apartment(we stayed there 6 days)

Kitchen and bathroom needs a litle bit love, its a bit old

I had a wonderful stay in this beautiful and spotless room. It was fully equipped with all the amenities I needed, and the hosts were exceptionally kind and welcoming. I highly recommend this place without hesitation