Hotel location was excellent. The buffet breakfast was really nice - great choices every morning that were rotated each day. the staff were wonderful and very friendly and helpful.

My main complaint is the internet at the hotel. It was really bad. terrible.

Breakfast was excellent although the staff in the breakfast expected people after 7:30 while many of us needed to hurry for tours. Even with ta brief confusion, their hospitality and flexibility shown.

Too few outlet, particularly USB ports for an ostensible 5 Star. Parking in an open lot (behind a gate and fence) seems a bit odd, when there is a parking deck under the hotel. Was nearly hit by a car exiting it when walking to retrieve my car.

The Staff were welcoming and friendly. The atmosphere was nice, the food and entertainment was good. On site Gym, within walking distance of the Beach, local eats and Old Town.

That the opportunity to give feedback on site was exclusively for the German visitors.

Helpful staff, beach is literally on the doorstep of the hotel, large variety of food for breakfast and lots of facilities such as pools both indoor and outdoor etc.

The bathroom was not very clean and dated. The shower head was in the middle of the wall and therefore the water sprayed onto the floor. There was also black marks/mould round the plug hole and bath. There is also a residential area next to the hotel which has a dog that barks from early hours in the morning and is very annoying. Also beds share a wall with the neighbours tv so this can be loud as the walls seem thin.

The location is great - it is on the beach and close by to tons of great restaurants, supermarkets and tourtist shops. It is however a few KM away from the old town so you will need to walk/taxi/motorbike to that more central location.

Parking was difficult as they had a few spots but not enough for all guests

Great selection of buffet breakfast and dinner. All staff couldn't do enough for us. Felt right at home! Great amenities near and the beach right in front of hotel with sunbeds for hotel guests. A lovely stay!

Taxis were a bit of an issue. Either have to wait at a rank or try and get the hotel to get you one, but they would never specify where they would pick up so someone would always nab it. Taxi to the town only 6 euros and taxis back from town always available,

location of the hotel on the first line., 30 minutes walk from the old town. there are a lot of delicious taverns and super markets around. the staff is polite, at a high level, always trying to help. cleaning of the rooms at the highest level, special thanks to Natalia, for the excellent work.

of the minuses, in the room in which we lived 405, the mattresses and pillows in the rooms are very hard

Close to everything! Fantastic breakfast, staff and wonderful Cretan night entertainment to enjoy

Bar prices - quite expensive in comparison to other bars

location is walkable to the old town by 20 mins. you can easily get a taxi for €6 . Pool, beds are super and always available Beds on beach are payable and always available Towels provided. Breakfast fabulous. staff attentive

nothing we didn’t like

nice pool, nice staff. the breakfast was good. the fitness club is good. the location is ok, a lots of restaurants and bars 5 -10 min walk. 25 min walk to the center- old town, taxi for 7 euros.

i didnt have hot water in the shower…only warm.