Location and ambience

Charging High price than MRP items which are placed in Fridge. And no info if its complementary or extra charge.

1. Senior staff Khushboo, Prabhakar, and Pravin are very committed. They took care to intervene personally on every issue and also arranged a really memorable evening ! 2. Housekeeping staff are marvellous! Special mention of Payal is required !

1. Vegetarian menu is hopeless. People don't come to South India, especially Chennai, to eat paneer and aloo jeera. 2. Saturation level usage of garlic in every Vegetarian dish, without a thought as to whether there is a need. 3. Staff have English language problems 4. Staff can be better groomed 5. Establishment seems to cut cost on trivial items while charging premium prices

Location is good, easy access to main roads. Room size is adequate for a couple, though the hotel allows children but the room is small to accommodate them.

I booked the airport transport from the front desk paying for an SUV due to luggage needs. At time, a sedan arrived and accommodated the luggage, when I queried about the higher cost I paid, I was promised a refund of the delta amount which was never received. It seemed a bit unprofessional for a big brand to miss such an important aspect.

Good location if you want to be not too far from airport but also away from airport area. Pool was lovely, no drinks in pool area. Breakfast had good selection including a few western choices also open from 630am which was good for early flight and earliest in all our India accommodation. Japanese restaurant on roof was great although expensive by India standards. Staff, especially the doormen were great.

Shower has rain head or normal head but that one is mounted really low (chest height) making showering/hair washing hard. TVs very limited English channels and no option to stream personal devices.

They are keeping up there standards in terms of there service, Cleanliness of the room, quick check in , Check out process, and the food served, staffs are well trained and they are very good in dealing with the customers.

One thing i noticed that , for the breakfast service i thought they are short staffed, may be they can some more people there it will be ideal. so the requests made by the guest can be attended with out any delay.

The service and cleanliness , the staffs , the security staffs …the breakfast was king size and superb. Even if it’s jam packed , we had staffs to take care of us . So much happy and satisfied .

The front office staffs lacks a smiling face , I believe they should learn from the security personnel’s outside how they greet and see off the customers . A smile is the best thing someone can gift without any cost. So please do a check on this . Thank you

love the swimming pool and the gym. The room was also quite comfortable, I love it when the bed is just the right amount of soft, not too much or less.

Pricing according to location and timing of the year could be better. Also, booking.com does not have all the pictures of room and amenities, you should upload them. Like it was not mentioned anywhere online that there is a gym also on the property, which was strange being a Novotel. But I got to know one is there once I reached.

The location was in a calm area, yet very central. The staffs were very helping, especially the front office and the service guys in the lobby and at the gate. It’s a very cute boutique kind property, Overall really satisfied

The floor i stayed had a bad odour from the carpets, shampooing it would definitely do the job

The staff was very friendly and as we have a child who is allergic for dairy products the chef (Amit) ensured to prepare something for the kid that was non dairy products included. That was a great thumps up and thank you very much for this. Overall the stay was very good and also the room was very clean

Conveniently located. Not far from the Airport and commercial/shopping district of Chennai - T - Nagar. Staff were courteous. Breakfast was good. Room was clean and proper with all the necessary facilities. Beds were comfortable. So were the pillows. The lobby is small for a 5 star but then again one would not spend lot of time in the lobby. We stayed here for 1 night. So nothing more to add.